Herb Chambers BMW of Boston

Mini Cooper S 35,500 service. Mark as usual is a pleasure to work with. He is knowledgeable and if he does not know the answer he will find out and get back to you. He keeps you in Mark as usual is a pleasure to work with. He is knowledgeable and if he does not know the answer he will find out and get back to you. He keeps you informed and provides options, More

Leasing my fifth BMW at Herb Chambers in Boston As usual, I was very happy with the sales department. This is the "FIFTH" BMW that I got from Herb Chambers in Boston, MA. I always had a wonderful As usual, I was very happy with the sales department. This is the "FIFTH" BMW that I got from Herb Chambers in Boston, MA. I always had a wonderful experience with the service department and sales department. My only comment is that it is very sad that an organization who hires such a wonderful people in its sales and service departments, hires people in its finance department who are not professional and above all know nothing about the finance and treating the customers. My sophomore students know more about finance that they do. My experience in the past dozens of years dealing with Herb Chamber in Boston is that the quality of the people in the finance department has gone done exponentially. The reason might be the good economy that the high quality people all got better jobs. More

Good Communication and EXCELLENT Service James Gibbons as always performed above and beyond the call of duty! He communicated with me and kept me fully informed on the care of my vehicle. A James Gibbons as always performed above and beyond the call of duty! He communicated with me and kept me fully informed on the care of my vehicle. As always Herb Chambers BMW Service shined!! More

Your Dealership = Your Staff My husband and I would like to recognize the following individuals for outstanding service: Abdou Merrheb who identified the vehicles suitable to our My husband and I would like to recognize the following individuals for outstanding service: Abdou Merrheb who identified the vehicles suitable to our needs and within our price range; Jasper Abreu who helped with financing and warranty information. My husband suffered a stroke 1 year into a 3 year lease and we lost a great deal of money due packages we purchased at the outset and by holding onto a vehicle that he could not drive for 1 yr of the 3 year lease. We approached the end of the lease unhappily for these reasons. In addition, our current financial circumstance is not what it was 3 years ago. However, my husband's aspirations for another BMW haven't changed. Due to Abdou's responsive, humanistic approach to customer service, we purchased a vehicle that my husband is proud to drive and that we can afford. Abdou was extremely supportive to us from the beginning to the end of the process and patient with my husband's language difficulties. With Jasper Abreu's help, we achieved an affordable monthly payment that provides adequate protection from unanticipated financial costs, whether mechanical or accident related. He also waited for us at the end of his shift one evening! The team effort between these two gentleman during the course of one week, along the efforts of Mark Lande at the conclusion, made the dreaded car purchase process one that I was happy with! Our experience left us with a good feeling about these men and, therefore, about the dealership! More

Great service and an amazing loaner car!!!!!!!! Great service and a very quick turn around with repairs. Received a document which fully explained the issues with the car and the cost of each item. Great service and a very quick turn around with repairs. Received a document which fully explained the issues with the car and the cost of each item. More

Super helpful and professional This was a great experience. Would highly recommend the service team there. They took care of my flat, and since an oil change was coming the follow This was a great experience. Would highly recommend the service team there. They took care of my flat, and since an oil change was coming the following week, squeezed it all in so I didn't have to do 2 trips! Even got me a LYFT to and from work so I couldn't be happier with this. More

Great experience! James has always been great to work with and provides a extremely high level of customer service. He is able to explain the process and manage expect James has always been great to work with and provides a extremely high level of customer service. He is able to explain the process and manage expectation along the way as to what will happen and when. More

Exceptional Customer Service We've been coming to Herb Chambers-Boston for about ten years to service our X3, and I have always been happy with the Service Department. In recent y We've been coming to Herb Chambers-Boston for about ten years to service our X3, and I have always been happy with the Service Department. In recent years I've worked with Service Advisors Chris Mayer and Alex Ganey, both of whom are very professional, knowledgable, and thorough. They do a great job of keeping me informed of the progress of work on the car and explaining which repairs are serious and should be dealt with immediately, and which can be done later. More

Very professional...excellent experience. This is my fourth BMW from this dealership. Always very receptive and responsive to my needs. Makes customers feel relaxed, welcomed and important. Gr This is my fourth BMW from this dealership. Always very receptive and responsive to my needs. Makes customers feel relaxed, welcomed and important. Great follow up. Highly recommend...great over all experience. More

Top notch sales and dealer I purchased my third new bmw from herb chambers bmw. My client advisor, Nick Lagas, has gone out of his way in all three purchase to make it smooth an I purchased my third new bmw from herb chambers bmw. My client advisor, Nick Lagas, has gone out of his way in all three purchase to make it smooth and seem less. Would not purchase another bmw from anyone other than Nick Lagas and herb chamber bmw. Highly recommend Nick. More