Herb Chambers BMW of Boston

Best service and Dealership Daniel (DanB) is amazing and an asset to the team, he always goes the extra mile and is poliet, friendly and in regards to his KPIs he is a top perfor Daniel (DanB) is amazing and an asset to the team, he always goes the extra mile and is poliet, friendly and in regards to his KPIs he is a top performer in my eyes and an outstanding performer. A and 5 star rating for him! More

Overall a good experience My only complaint would be that for the second time, the pick up process was a bit of a nightmare--even though it wasn't crowded when I arrived, and My only complaint would be that for the second time, the pick up process was a bit of a nightmare--even though it wasn't crowded when I arrived, and I had sent a text in advance of my arriving, it took over 20 minutes to find/deliver the car. More

Routine service Herb BMW Boston is always so helpful. They’re prompt and always keep you up to date on timing. Brett was very friendly and attentive. He continued to Herb BMW Boston is always so helpful. They’re prompt and always keep you up to date on timing. Brett was very friendly and attentive. He continued to check in as different services were required. I bought the premium service package with the car and didn’t need to pay anything additional at the time of service, best decision I ever made! Wouldn’t have my car serviced anywhere else. More

easy peasy from booking the appointment (they called me!), to dropping the car off, to finding a comfortable spot in the waiting room/office, to being kept infor from booking the appointment (they called me!), to dropping the car off, to finding a comfortable spot in the waiting room/office, to being kept informed of the progress and completion time, to driving away with a fully serviced car - it was an easy and enjoyable experience. More

Excellent Experience I took my Mini in for its annual "check-up" and inspection. From the minute I arrived, I was treated like royalty by a very highly competent and very I took my Mini in for its annual "check-up" and inspection. From the minute I arrived, I was treated like royalty by a very highly competent and very friendly staff. Because a diagnostic showed I needed a little work (nothing major), I was informed that I would be waiting from 2-3 hours. I had come prepared with and excellent book and the games on my iPhone, and the time went by very quickly. The lounge area was very crowded, but everyone was quiet and involved in their own diversions to the point that we all refused to have the TV turned on!! When my car was ready, I was personally visited by the person who had checked me in who gave me the "all set" and instructions for checking out and retrieving my car. On my way out, the person who was going to check me out with my car noticed that the tires hadn't been checked, and personally drove my car back into the service area to put air in the tires. I then left, and my car drove like a charm. In terms of service and the waiting time, I had no complaints at all. There was just one glitch, and it really had nothing to do with the service and the staff. The outside door to the ladies room closes with a very loud, hard slam. If you were in the showroom for a short period of time, you may not even notice it. However, if you are sitting in the waiting area just a few feet away from the door for a solid 2 and a half hours on a busy day when the ladies room was in constant use, the constant loud slamming grew to be quite annoying while trying to read a book. Again, this is a simple facilities issue, and has nothing to do with the quality of service I received. Thank you very much!! More

Great as always! Always a top quality experience and I've been buying and servicing my Minis here since 2004. I wouldn't think of going anywhere else. Always a top quality experience and I've been buying and servicing my Minis here since 2004. I wouldn't think of going anywhere else. More

Outstanding service! Came in for tire inflation. MINI service noticed tire damage and immediately and unscheduled fit me in for replacement! That’s premier, pro-acti Came in for tire inflation. MINI service noticed tire damage and immediately and unscheduled fit me in for replacement! That’s premier, pro-active service! More

All staff were polite and helpful with all questions The whole experience was great. The staff was friendly got me in and out promptly and answered all my questions. The dealership was clean. No complain The whole experience was great. The staff was friendly got me in and out promptly and answered all my questions. The dealership was clean. No complaints at all. More

Service My car had a drivetrain issue afterhours and the service team and Hadi Eslami were quick to schedule me a service appointment the next day with a loan My car had a drivetrain issue afterhours and the service team and Hadi Eslami were quick to schedule me a service appointment the next day with a loaner. They were courteous, prompt, and highly professional. This is the reason why I buy/lease all my cars from them and recommend my friends to them. More

They got it done...almost My service advisor Chris was great. He was personable, thorough and communicative. My only problem is that I I made an appointment for a recall and t My service advisor Chris was great. He was personable, thorough and communicative. My only problem is that I I made an appointment for a recall and the call center told me that the parts were available. The fact is the parts weren't available so I will need to go back again. Annoying. More