Herb Chambers BMW of Boston

My experience, my journey, and my BMW My Experience, my journey, and my BMW When trying to express one's personal engagement with just a few sentences, it’s quite tricky. The staff of My Experience, my journey, and my BMW When trying to express one's personal engagement with just a few sentences, it’s quite tricky. The staff of Herb Chambers BMW of Boston resonates a unique touch in their approach. Creating an atmosphere where you are made to feel genuinely welcomed and respected for choosing them out of the plethora of BMW dealers. This is where my journey begins ... I’ve learned in life that sometimes less says more and in my particular instance, a 15-year business relationship with Herb Chambers BMW says it all. Working with the very informative and enthusiastic Ahmed Jabrane over the years has created an excellent relationship and a seamless transition from vehicle to vehicle. On my latest journey, I had the pleasure of securing the deal with Jano Letaif. Jano is one of 2 sales managers who is seated in the front of the dealership. Eager to assist, advise, research and most importantly listen to your wants, needs, and budget. Putting her monthly quota aside, she is there to make a sale which will leave you smiling and full of enthusiasm. Her warm, sincere, friendly smile makes you feel as if you are part of the family. Soft-spoken and very respectful with a listening ear for your thoughts, not numbers. Never pushed to purchase a particular model but eager to provide numbers to make an executive decision that suits your budget, life, and most importantly desires. Let’s be honest purchasing a BMW is not a status quo but a profound commitment to engineering, quality, reliability, and remarkable style. Jano, I thank you for making this experience as seamless as could possibly be. I know at times I was a bit rough around the edges but always with a smile. Thank you for putting up with my questions, uncertainty, schedule, and all emails which were responded too in a most timely fashion. Melissa Steffy is the brainstorm of Herb Chambers for quite a few years now, and her commitment to customer service shows in her team and front line managers. Another BMW, another lease, and another memorable experience. Thank you Bob G As I so famously say “ Life is a journey, enjoy the adventure “ Herb Chambers BMW is awarded a UT🌟 ( UNIQUE TOUCH 🌟) from me for an incredible experience and team. More

Professional / Top Level Experience Kevin Bugbee was a true and honest professional and made the process of ordering a BMW simple and efficient. Every step of the process was taken care Kevin Bugbee was a true and honest professional and made the process of ordering a BMW simple and efficient. Every step of the process was taken care of and questions answered quickly at all hours. After this experience I will be coming back to Kevin for all future BMW purchases / needs. More

lack of capacity for service While we like our BMW (our second), the service at Herb Chambers in Boston is impossible. They lack the space to store the cars and so you can wait m While we like our BMW (our second), the service at Herb Chambers in Boston is impossible. They lack the space to store the cars and so you can wait more than 1/2 hour to get your car after it is serviced. More

Great experience I just bought my first ore-owned car. Kevin Bugbee walked me through the process going out of his way to make sure all my questions were answered and I just bought my first ore-owned car. Kevin Bugbee walked me through the process going out of his way to make sure all my questions were answered and that I felt confident about my purchase before I signed on the dotted line. I will be going back to him next time I need a car. More

Excellent Experience I had a very good experience buying my BMW at Herb Chambers. Kevin did a world class job at providing excellent service. I would highly recommend buyi I had a very good experience buying my BMW at Herb Chambers. Kevin did a world class job at providing excellent service. I would highly recommend buying a car at this dealership! More

The Very Best I have been a customer of Herb Chambers BMW Boston for years despite the fact that I am from New York City. A good Bostonian friend introduced me and I have been a customer of Herb Chambers BMW Boston for years despite the fact that I am from New York City. A good Bostonian friend introduced me and I have not looked back since. The reason is simple, impeccable and excellent service, friendly and honest in guiding the customer. From the point of ordering the new car Jano Letaif was extremely helpful and walked me through the entire process and was always available. From there on Kevin Bugbee was 24/7 there to answer any concerns, made the old lease return a breeze and his dedication to detail is second to none. He is a pleasure to work with and the rest of the crew deserve 5 stars. I highly recommend this establishment. Thanks Jano , Kevin, Tomaz and the staff at Herb BMW. More

Candid/No Pressure Decisions I have been renting cars from Herb Chambers BMW and Kevin Bugbee since 1998. I have had nothing but positive experiences with Kevin Bugbee. I have l I have been renting cars from Herb Chambers BMW and Kevin Bugbee since 1998. I have had nothing but positive experiences with Kevin Bugbee. I have leased four Five Series BMW's and bought one 530 from Kevin. Each of the transactions has been a candid and straightforward experience. I have found Kevin to always be candid, honest and funny. There is no high pressure sales. He is a pleasure to deal with. More

Kevin Bugbee is the Best!!! I have leased 4 BMW’s and recently purchased an x2 from Herb Chambers of Boston. My first lease experience was working with Kevin Bugbee and I have ch I have leased 4 BMW’s and recently purchased an x2 from Herb Chambers of Boston. My first lease experience was working with Kevin Bugbee and I have chosen to use no one else for the past 12+ years. Kevin is the Best! He is knowledgeable, professional, honest, funny and kind. Though I only see Kevin once every 3 years, he’s like that pair of old slippers in my closet that I forget how comfortable they are until I put them on again. He goes above and beyond what is expected. I have loved every car that he had gotten me. Again, he’s the best. More

Kevin Bugbee and Herb Chambers BMW are a winning combo! I just leased my fourth BMW from Herb Chambers BMW and MINI of BOSTON. I think the dealership is fantastic and the sales service superlative. This wa I just leased my fourth BMW from Herb Chambers BMW and MINI of BOSTON. I think the dealership is fantastic and the sales service superlative. This was my first time working with Kevin and I can say it was my best experience so far. Thanks to Kevin’s patience, experience, and ability to really listen to what I was asking for, he was able to get me the best BMW I’ve ever had by far. I am extremely grateful and will always work with Kevin going forward. More

Thought it would be torture But it was not. Nick in Sales, Sam in Finance, and Edwin made it all refreshingly relaxed and respectful. We felt that we were treated as equals by But it was not. Nick in Sales, Sam in Finance, and Edwin made it all refreshingly relaxed and respectful. We felt that we were treated as equals by patient and considerate professionals. We came from way out of town on a tip, and will come all the way in again for our next car. More