Herb Chambers BMW of Boston

Always Exceeds our expectations Our service advisor Mark Ravin, all exceeds our expectations. He goes above and beyond to keep us informed and make sure we are completely satisfied Our service advisor Mark Ravin, all exceeds our expectations. He goes above and beyond to keep us informed and make sure we are completely satisfied with our service! More

Long Wait This is the third time I took my car in for service and had to wait an extended amount of time. (Longer than 4 hours) This is the third time I took my car in for service and had to wait an extended amount of time. (Longer than 4 hours) More

Quick and easy Sheraz helped us with the purchase. He was very accommodating and got the deal done QUICK!! Highly recommend this dealership. Can't wait to get my ne Sheraz helped us with the purchase. He was very accommodating and got the deal done QUICK!! Highly recommend this dealership. Can't wait to get my next BMW!! More

Excellence Could not be better, staff is attentive and trustworthy. Waiting area, loaner cars all top notch. Also convenient location and great hours, availabi Could not be better, staff is attentive and trustworthy. Waiting area, loaner cars all top notch. Also convenient location and great hours, availability and presence in the community. More

Attentive Service! Higor was excellent, full of people skill. Whoever cleaned my car also did a super job there. Thanks! It was a very pleasant trip to the shop. Higor was excellent, full of people skill. Whoever cleaned my car also did a super job there. Thanks! It was a very pleasant trip to the shop. More

Quick and easy It was good. Loaner car process was easy. Service was done on time, I had nothing to worry about. I would recommend for ease of service. It was good. Loaner car process was easy. Service was done on time, I had nothing to worry about. I would recommend for ease of service. More

Lots of hiccups Bought a CPO 2016 x5 50i, dealership had 7 days to get the vehicle ready for pickup. Upon pickup, the car had no gas in the tank. Furthermore after Bought a CPO 2016 x5 50i, dealership had 7 days to get the vehicle ready for pickup. Upon pickup, the car had no gas in the tank. Furthermore after getting up to highway speed the car began to shake violently as the tires were not balanced. The car also had a rejected inspection sticker as a battery replacement reset all the emissions data. After returning to the dealership the following Friday to get it checked out, the service team found that the tires had not been balanced and the right left rim was bent. They insisted on unbending the rim, and I had to persuade management to order a new rim, as I did not pay for a damaged rim when the car was purchased. They did get a new passed inspection sticker, but again after driving off the lot after service, the team still did not fill the gas tank as promised (even the service receipt said so), and I had to turn around and ask for them to complete the job. More

Fantastic service ! Great service by the entire service team. Matt Krappe goes above and beyond. I would strongly recommend Herb chambers BMW to anyone that wants to get Great service by the entire service team. Matt Krappe goes above and beyond. I would strongly recommend Herb chambers BMW to anyone that wants to get good quality service. More

Professional, Knowledgable and Personable! I give Matt my highest recommendation! I met Matt following a very unpleasant experience with another employee at BMW Herb Chambers. Needless to s I give Matt my highest recommendation! I met Matt following a very unpleasant experience with another employee at BMW Herb Chambers. Needless to say, I was skeptical when Matt reached out but to my pleasant surprise, he was extremely professional and went out of his way to resolve my automotive issues. Matt is extremely knowledgeable and explains matters through. Furthermore he extremely personable and has excellent bedside manner. Matt has turned my initial negative experience at Herb Chamber's to an extremely pleasant one. I am thankful for Matt's service and thoroughly recommend him. More

Best service ever Jing went above and beyond to find me the perfect car, and made sure I was satisfied with everything when I left. I won't be surprised if he is rated Jing went above and beyond to find me the perfect car, and made sure I was satisfied with everything when I left. I won't be surprised if he is rated as one of the top sales people in Massachusetts. More