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Herb Chambers BMW of Boston
Boston, MA
2,395 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,395 reviews
July 05, 2018
Honest and efficient! I had a great car buying experience (4 series BMW) with Ahmed. He was honest and straightforward and the process went smoothly from beginning to end. I had a great car buying experience (4 series BMW) with Ahmed. He was honest and straightforward and the process went smoothly from beginning to end. His colleagues were also easy to work with. More
by KatPat
June 26, 2018
Efficient and seamless Omar got me a great deal on my BMW i3. I was able to trade in my Jeep Wrangler for this. He was very professional with quick responses to my emails. Omar got me a great deal on my BMW i3. I was able to trade in my Jeep Wrangler for this. He was very professional with quick responses to my emails. All in all, a great experience. Highly recommend! More
by kat00249
Employees Worked With
June 19, 2018
Jing made the process transparent, smooth, and fast I had a great experience working with Jing with the purchase of an X1. He took the time to review the key aspects of what I wanted and then we proceed I had a great experience working with Jing with the purchase of an X1. He took the time to review the key aspects of what I wanted and then we proceeded to view available inventory. When we found the one I wanted, we negotiated briefly and I got to the number I felt comfortable with. From there Jing reminded me to contact my previous dealer (trade-in) about possibly recouping warranty cost - saved me over $1k! Overall, a very respectful and professional process and experience. Will be back for sure. Thank you! More
by BMW_user
Employees Worked With
Jing Lau
June 18, 2018
Nick's Outstanding Customer Service I am so pleased with Nick's great customer service. He took care of my vehicle and provided an excellent communication during my vehicle's repair. I a I am so pleased with Nick's great customer service. He took care of my vehicle and provided an excellent communication during my vehicle's repair. I am confident and sure that Nick is great at his best when it comes to customer satisfaction. I highly recommend him as a service advisor because he knows how to make his customers are welcomed and feel no worries. Definitely, I am coming back to see Nick in few weeks because he takes care of baby 2006 BMW X5. Keep up the good work Nick and thanks a million :) Louay Awadh More
by Louay1234
Employees Worked With
Nick Mitrano
June 15, 2018
Best team Sheraz was very nice and helpful when I was in search for my bmw. He got me the car I wanted in short period and got it registered a day after purchas Sheraz was very nice and helpful when I was in search for my bmw. He got me the car I wanted in short period and got it registered a day after purchase. He made sure I left there satisfied and happy in a decent time manner. Miguel in the finance team made sure he got the paper work going fast and had me approved in less then a day. Thanks a lot Sheraz and Miguel. I will deffinatly come back to you in the future. Thanks a lot! More
by Fatima
June 15, 2018
Great Experience Great buying experience. Johnny Garner was of great assistance through the whole process. He was very patient and informative in educating us on all o Great buying experience. Johnny Garner was of great assistance through the whole process. He was very patient and informative in educating us on all of the car features. I would recommend him to anyone who is in search of purchasing a new vehicle. More
by Darletta
Employees Worked With
Johnny Garner
June 14, 2018
Super experience I recently worked with Kevin Bugbee to lease a new BMW X5. He was great about getting in touch with me when a new promotion was available, and made t I recently worked with Kevin Bugbee to lease a new BMW X5. He was great about getting in touch with me when a new promotion was available, and made the whole process very easy. He certainly seemed to know what he was doing, and to know the differences between the different models. When I expressed an interest for options that weren't available at the dealership, he was able to track down the specific car that I was looking for. I highly recommend working with Kevin if you are in the market for a new car! More
by lbb7
Employees Worked With
June 09, 2018
Second as good as the first Ahmed sold me my first BMW , close to a decade ago. He found a used X5 in the exact right color with some very abnormal options (third row seat) and Ahmed sold me my first BMW , close to a decade ago. He found a used X5 in the exact right color with some very abnormal options (third row seat) and sold it to me for an excellent deal. I'm a huge fan of Ahmed and I'll be coming back to him when the first car he sold me is ready for an upgrade. It's still going strong! More
by JlovesK
Employees Worked With
June 08, 2018
Best, and most efficient, purchase experience ever! I had the good fortune to work with Jing Lau on a recent Saturday. I intended to trade in a 5yr old SUV for a new hi tech model. Jing listened to my I had the good fortune to work with Jing Lau on a recent Saturday. I intended to trade in a 5yr old SUV for a new hi tech model. Jing listened to my needs and provided invaluable expertise to help me make the best purchase to suit my needs. On the following Monday afternoon, 48 hrs later, I drove away in a fantastic new vehicle. I couldn't be more impressed by the courtesy and professionalism at this dealership - with particular thanks to Jing Lau for his help on the sales side and Jeff Tucker, who expedited the finance side of the exchange. I've gone through this process 8 times in 35 yrs, and this was the best and most efficient car buying experience to date! Extremely satisfied with Herb Chambers dealership and delighted with my new x3. More
by beth1964
Employees Worked With
Jing Lau
June 07, 2018
Professional I was able to promptly schedule a 60K mile checkup. It turns out I needed new bushings and something else to prevent and oil leak. Everything was d I was able to promptly schedule a 60K mile checkup. It turns out I needed new bushings and something else to prevent and oil leak. Everything was done promptly and professionally. No pressure for any service that I did not immediately need. All of my experiences with this dealership have been good. Whatever problems there may have been years ago (based upon old negative reviews have been addressed. I had some flat tires that you were able to replace immediately. There is never any more waiting than necessary. More
by Lizard King
Employees Worked With
Chris Armstrong, Mark Ravin
