Herb Chambers BMW of Boston

Higor is my go to maintenance representative. He has always taken good care of me as a client & always doing his best to make sure my needs are accommodated. He has always taken good care of me as a client & always doing his best to make sure my needs are accommodated. More

Hadi is very professional and knowledgeable. We enjoyed our experience so much! Thank you Hadi! You are the best!🙏 We enjoyed our experience so much! Thank you Hadi! You are the best!🙏 More

They took about 30 min to bring my car. It was not wash nor vacuumed. It was not wash nor vacuumed. More

I recently had the pleasure of working with Hank and the service team at Herb Chambers BMW of Boston, and I have to say, they are exceptional. From start to finish, their dedication to providing outstanding service team at Herb Chambers BMW of Boston, and I have to say, they are exceptional. From start to finish, their dedication to providing outstanding service was evident. What I appreciated most about Hank and the team was their ability to truly listen to my needs and act with urgency. They took the time to understand my concerns and provided me with the information I needed to make informed decisions about my vehicle's maintenance. And throughout the entire process, they were always responsive and communicative, keeping me informed every step of the way. Overall, I couldn't be happier with the service I received at Herb Chambers BMW of Boston. Hank and his team are a true asset to the dealership, and I would recommend them to anyone looking for top-notch service and support. Thanks again for all your help! More

Great service; very accommodating sales people; every single employee would offer water/coffee if they walked past you while waiting. single employee would offer water/coffee if they walked past you while waiting. More

Higor does it all. Took care of all the translations, documents, lunch order and got my vehicle out quicklike. Took care of all the translations, documents, lunch order and got my vehicle out quicklike. More

At the time I made an appointment for my 1 year service on my M55i, I was told it would take an hour. I called back a bit later to request a state inspection, and the person on the phone said they'd do it on my M55i, I was told it would take an hour. I called back a bit later to request a state inspection, and the person on the phone said they'd do it along with the one year service and the appointment would take an hour and a half. When I dropped the car off, I was told the service would take two hours, so I decided to wait. Mistake! After three hours waiting in the waiting area with no update, I inquired and was told there was a delay in car wash. I told them to forget the car wash and give me my car. When I got the invoice, I saw that they, in fact, did not do the promised state inspection. Unacceptable! More

I had an amazing experience working with Abdou. I was a remote buyer, which comes with a few challenges and can be a big risk if you can’t trust the dealership and the person you are working with. I was a remote buyer, which comes with a few challenges and can be a big risk if you can’t trust the dealership and the person you are working with. Through every step of the process Abdou went out of his way to make sure everything was perfect, including ensuring that any imperfections were noted to me (since I couldn’t see the car in person) and taken care of. He was accessible 24/7 it seemed, even on his days off. Thanks so much Abdou - I really appreciate it and I love the car!! More

Great service and professional staff. It is always a good experience with BMW Herb Chambers It is always a good experience with BMW Herb Chambers More

Without Matt assistances I would had got nothing done, with dealing with coverage company to my BMW. The only reason I leave Randolph / Braintree Ma to do service with Chamber of Boston, is because of Mat with dealing with coverage company to my BMW. The only reason I leave Randolph / Braintree Ma to do service with Chamber of Boston, is because of Matt! everyone else is great, but Matt is above the rest. Matt's understanding of the service the department and dealing with customer, again is by far top notch. Thanks Matt. More