Herb Chambers BMW of Boston

I dealt with the Service in this dealership. The staff that receives and delivers the cars for services are very disorganized. However, the service advisor is very responsive. The video that t The staff that receives and delivers the cars for services are very disorganized. However, the service advisor is very responsive. The video that the mechanics send is very useful. More

You can’t trust this dealership. Horrible service and experience. You can’t trust anyone there!!!! Horrible service and experience. You can’t trust anyone there!!!! More

My experience at Herb Chambers BMW of Boston was totally professional. Everything about my purchase was top notch professional. Everything about my purchase was top notch More

My car went in for a recall repair. The first part of the experience was talking with phone support to schedule the service. Unfortunately, I don't recall the name of the woman who help The first part of the experience was talking with phone support to schedule the service. Unfortunately, I don't recall the name of the woman who helped me, but she was very professional and friendly and handled the scheduling flawlessly. She offered me the option of having a valet pick up and return my car at my home, which I hadn't known about. It was *extremely* convenient. The actual service experience was also very good. The service department noticed a few things awry with the car, provided a video of the technician pointing them out as he assessed the car, and provided a quote for doing the work. Finally, the car was returned promptly, and also freshly washed. Overall, a good experience. More

Hadi and the team at BMW Boston was able to deliver a custom ordered car on a targeted time frame, even with a waiting list and parts shortage. He kept me updated during the process and was always avail custom ordered car on a targeted time frame, even with a waiting list and parts shortage. He kept me updated during the process and was always available to answer any questions. More

Work expertly done but appreciated especially being kept informed by Higer and courtesies extended by him. informed by Higer and courtesies extended by him. More

When you visit this dealership please see Kevin Bigbee. Buying or leasing a vehicle can be overwhelming. Not with Kevin, the process was simplified and taken in a step by step process. I can’t thank him Buying or leasing a vehicle can be overwhelming. Not with Kevin, the process was simplified and taken in a step by step process. I can’t thank him enough for his organization skills and knowledge of the vehicle safety and technology features. I will be working with him in the near future for sure!!! I Appreciate your help!!! Thank you Kevin Bigbee!!!! More

Courteous and through, they fit me in, in time of need. Higor did a great job. Much appreciated. Higor did a great job. Much appreciated. More

Drove in from Florida. Got a flat tire on the way to a funeral. Emergency situation. Great service! Got a flat tire on the way to a funeral. Emergency situation. Great service! More

They are readily responsive, explain well, provide service in reasonable time frame, and generally helpful. service in reasonable time frame, and generally helpful. More