Herb Chambers BMW of Boston

Matt Krappe is the best Service Manager around! He treats customers like they are his own family members and they keep coming back to Herb Chambers of Allston and buying cars. My family and friends He treats customers like they are his own family members and they keep coming back to Herb Chambers of Allston and buying cars. My family and friends are so glad we know him and have complete trust in him to have our BMWs serviced. He is also very knowledgeable about mechanics and maintenance providing cost effective and excellence advice. I hope Matt is my Service Manager for many years to come! More

I confess to being conflicted on this review. I was promised a free service when I bought the car at Herb Chambers Jaguar a year earlier but every key employee involved in the sale or service wa I was promised a free service when I bought the car at Herb Chambers Jaguar a year earlier but every key employee involved in the sale or service was no longer employed there when that one year came up. James took care of everything and even discounted the price of service for me. The work was estimated at 2 hours and took 4 but that's the way with everything these days, not tragic. My issue was that my car had the original manuals along with some personal papers in a black leather holder in my glove box that disappeared while they had the car in their possession. I was promised it would be replaced (minus my personal papers) but in a month I've heard and received nothing. That someone there would take my stuff tells me that if I go back I can't leave anything of any value in the car. That I was promised a replacement and have been forgotten means I can't trust them, but the work they did on the car itself was certainly satisfactory and the car was clean when returned. More

Superb customer support and excellent service. Juli was above and beyond. Will highly recommend BMW Juli was above and beyond. Will highly recommend BMW More

As a former manager of a large car dealership in the Boston area, I want to express how GREAT Badis was as the sales person I closely worked with. If I was still in the business, I would want to hire hi Boston area, I want to express how GREAT Badis was as the sales person I closely worked with. If I was still in the business, I would want to hire him immediately. He has earned my continued business to him and the dealership. I felt he was an advocate for me in this process (vs an adversary) which is difficult to find in the current competitive car purchasing climate. For this, I will continue to purchase vehicles from him and the dealership. More

Badis was very helpful in navigating my car purchase quick and efficiently. Professional and easy to get in touch with. quick and efficiently. Professional and easy to get in touch with. More

Had a pleasant experience at Herb Chambers BMW of Boston with my sales advisor, Badis. Badis was very knowledgeable with the X5 M50 I and answered all my questions. I would recommend Herb Chambers of Bost with my sales advisor, Badis. Badis was very knowledgeable with the X5 M50 I and answered all my questions. I would recommend Herb Chambers of Boston. More

Excellent car and customer service. Higor was great as usual. Through review of all car issues. Higor was great as usual. Through review of all car issues. More

James was great. the minute that I walked through the door he called me over to begin helping me. Very pleasant experience. the minute that I walked through the door he called me over to begin helping me. Very pleasant experience. More

James is always an attentive and knowledgeable Service Advisor. My only criticism of the service is that it takes a while to fetch the car when you have paid and are ready to leave. Advisor. My only criticism of the service is that it takes a while to fetch the car when you have paid and are ready to leave. More

They were great until I drive off the lot. Windshield has chip in it that they promised to fix. Never did. I asked for and work/maintenance records. They kept saying we will get back to you. S Windshield has chip in it that they promised to fix. Never did. I asked for and work/maintenance records. They kept saying we will get back to you. So idk if the car has new brakes….oil change wasn’t done by dealership. So already needs oil change. I don’t even know how new the tires are. More