Herb Chambers BMW of Boston - Service Center

Brett was great, he went above and beyond the call of duty on this one. We had an issue with the software on our new X7M50I. Brett arranged a tow for us, got it in the very next morning and had the car duty on this one. We had an issue with the software on our new X7M50I. Brett arranged a tow for us, got it in the very next morning and had the car back to us in our driveway in less than 24 hours door to door. I also want to thank Matt Krappe for guaranteeing the time of the delivery back to us so my wife could be confident she could get the kids to school on time. First Class Operation all the way 5 stars across the board. More

Service department was highly communicative with the procedure for replacing the tires on my car and were happy to give me multiple options for new tires. There was no pressure for upselling and work wa procedure for replacing the tires on my car and were happy to give me multiple options for new tires. There was no pressure for upselling and work was completed very quickly after the parts came in. Pricing was upfront and included all taxes, fees, etc. More

Helpful, efficient and professional Made it very easy Helpful, efficient and professional Made it very easy given Covid Higor has always been a fantastic service rep for me over the past few years Helpful, efficient and professional Made it very easy given Covid Higor has always been a fantastic service rep for me over the past few years More

My experience at Herb Chambers BMW has been excellent. They are efficient, knowledgeable and courteous. My personal representative, James, is terrific and attentive. I feel well cared for. They are efficient, knowledgeable and courteous. My personal representative, James, is terrific and attentive. I feel well cared for. More

My personal representative Samik (5 stars) was very professional and helpful and helped solve my issue. I found an issue after I picked my car which was not there and Samik was very professional in ha professional and helpful and helped solve my issue. I found an issue after I picked my car which was not there and Samik was very professional in handling the situation More

Brett was helpful and kind. He explains the plan and recommendations. He even waited after hours forme to pick up my car as I was detained at my daughter’s event. recommendations. He even waited after hours forme to pick up my car as I was detained at my daughter’s event. More

Fabulous, exceptional, unbelievably good service. 5* Customer care! I am a Mercedes lover and I have been driving Mercedes for last 20 years. I have no complains. Mercedes treats its customers very wel Customer care! I am a Mercedes lover and I have been driving Mercedes for last 20 years. I have no complains. Mercedes treats its customers very well. For the first time, I bought a BMW 535xi from Boston Herb Chamber BMW. Recently, I went there for a regular service and met with Brett Robinson, a customer service rep. I could not believe the royal treatment I received from Brett at BMW. It certainly surpassed the superior customer service I have always enjoyed at Benz. Brett listened to me very carefully and treated me with utmost respect. He set up a driver to drop me off and pick me up the next day. Absolutely no hassle. All my concerns with the car was taking care of and I drove back home a super clean car. Hands Down- 5* customer rep guy. A true gentleman!! I will certainly consider buying another BMW. Rathna Perera, Raynham, MA More

I just ended my second lease with Herb Chambers BMW, and the car was such a joy to ride that I bought it at the end of the second lease period. The unbelievable service department always had my back, no mat the car was such a joy to ride that I bought it at the end of the second lease period. The unbelievable service department always had my back, no matter what was needed . I felt respected and in safe hands during both lease terms which is why I opted to stay. This is, hands down , the best dealership I have ever worked with . Matt Krappe , Service Director, is unparalleled in his customer service excellence and his desire to make you happy with the outcome . There is an old saying," Surround yourself with a trusted insurance person , attorney, physician, and a great auto body shop . This is the place. Give Matt a call..... More