Herb Chambers BMW of Boston - Service Center

Profoundly bad experience I’ve been a Herb Chambers customer for 20 years, having gone through several Hondas and two mini coopers; my experiences up til now have been good to I’ve been a Herb Chambers customer for 20 years, having gone through several Hondas and two mini coopers; my experiences up til now have been good to great. I now have a BMW i3 from Herb Chambers and have been caught in a loop of poor service and surly staff. It feels much worse than what I experienced with other Herb Chambers cars. The issue is complex but relates to problems not being dealt with in a clear and forthright manner, misinformation, and no sense of ownership when missteps by the staff forced me to return several times for a problem that could have been dealt with easily much earlier. No one has ever apologized or acknowledged the hassle and cost I’ve incurred. Overall I’ve been made to feel unimportant to the service staff and so, somewhat reluctantly, I have taken my service needs elsewhere. More

repair work everything was excellent, everybody was so helpful and understanding and always go the next step to give excellent customer service. I will always go everything was excellent, everybody was so helpful and understanding and always go the next step to give excellent customer service. I will always go there because they are the best. More

Love this dealership Everything was done as requested. Advisor was great and very knowledgeable communication was terrific. I was kept up to date and services were gre Everything was done as requested. Advisor was great and very knowledgeable communication was terrific. I was kept up to date and services were great as always. More

Poor information given and no one answers the phone I had made a request for a loner car, and was told that there was one that would be available to me, and then on the day I had told them I would be in I had made a request for a loner car, and was told that there was one that would be available to me, and then on the day I had told them I would be in, the car was not ready and I had to wait on the phone and at the dealership for over 2 hours before they took me to the rental car center. Also, every time I tried to reach my associate I was on hold for over 10 minutes and many times wasn't even able to talk to him. I believe their system for dealing with calls doesn't work for the service center on any level. I was very disappointed with the service, especially since the repairs were so expensive. I will not buy a BMW again, and will not buy from Herb Chambers again, either. More

James Gibbons is the best! I’ve been working with James Gibbons for at least 8 years and he is always very accommodating and makes it a pleasure to get my car serviced which usu I’ve been working with James Gibbons for at least 8 years and he is always very accommodating and makes it a pleasure to get my car serviced which usually should be a pain! More

Great service and bonus car wash ; 0 ) Efficient and professional care of my car!! Able to provide me with Uber/Lift to and from work. Nick Lagas, whom was my sale person, is always a Efficient and professional care of my car!! Able to provide me with Uber/Lift to and from work. Nick Lagas, whom was my sale person, is always available to answer my questions and concerns. Always so helpful and pleasant to deal with!! More

Service visit with a tow Nick Mitrano was excellent. He did a great job of Explaining all service that was done and made sure I was happy with the work performed!! Well done!! Nick Mitrano was excellent. He did a great job of Explaining all service that was done and made sure I was happy with the work performed!! Well done!! More

Competent and pleasant Though the service area is in tight quarters, the staff makes the process easy to navigate. The complimentary shuttle service arrived promptly. All w Though the service area is in tight quarters, the staff makes the process easy to navigate. The complimentary shuttle service arrived promptly. All work was completed earlier than promised. A thoroughly professional operation. More

Things never go smoothly Communication around repairs wasn't very good. They did some work that I declined. They said they'd cover the cost of the unauthorized, which is good. Communication around repairs wasn't very good. They did some work that I declined. They said they'd cover the cost of the unauthorized, which is good. But when I arrived, there was no record of this. Someone emerged from an office and said they would indeed cover it. So I got a free oil change, which is nice, but it feels a bit disorganized. Also, it often takes a very long time for the valets to get my car, like 30 minutes. Amazingly enough, sometimes it takes even longer than that. Note that in that amount of time, I can drive that far to competing dealers. More

Efficient, friendly, and best of all, free I had an appt for an oil change for my Mini. My car was taken into service right away. Chris was friendly and efficient. He even recommended an exc I had an appt for an oil change for my Mini. My car was taken into service right away. Chris was friendly and efficient. He even recommended an excellent place for breakfast while I waited. I was pleasantly surprised that my oil change was part of the maintenance program for my Mini. My car was also washed and cleaned - another pleasant surprise. I'm very happy with the service and my experience at Herb Chambers. More