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Herb Chambers BMW of Sudbury - Service Center

Sudbury, MA

4.6
804 Reviews

804 Reviews of Herb Chambers BMW of Sudbury - Service Center

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February 27, 2024

They did a great job. The video was a great explanation. Was done on time More

by raydinno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Herb Chambers BMW of Sudbury responded

We really appreciate you taking the time to leave Herb Chambers BMW of Sudbury this awesome review, thank you!

February 26, 2024

Was able to get me in quickly and provided loaner which was the same as my car. This was important as I needed the room. More

by labagl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Ewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2024 -

Herb Chambers BMW of Sudbury responded

We're glad to know that we could accommodate your needs swiftly at Herb Chambers BMW of Sudbury. Providing a similar loaner car is part of our commitment to ensuring minimal disruption for our customers. Thanks for the positive feedback!

February 23, 2024

Clean and efficient. Excellent service. Our service advisor Chavin was really great. He was so helpful and knowledgeable. He explained the work that was needed in a clear More

by Hfigman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chavin Fagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Herb Chambers BMW of Sudbury responded

We're glad to know that Chavin and our team at Herb Chambers BMW of Sudbury provided you with excellent service. We always aim for clarity and professionalism! Thanks for your review.

February 22, 2024

Excellent service. Chavin was a pleasure to work with. Very efficient and accommodating. Polite and respectful. More

by danielmarkowitz5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chavin Fagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Herb Chambers BMW of Sudbury responded

Hi Daniel, we're delighted to know you had an excellent experience with Chavin at Herb Chambers BMW of Sudbury. We look forward to serving you again! Safe travels!

February 19, 2024

My recent service experience was Horrible. In addition to other work I purchased 4 new tires. The car was returned to me with a lot of dirt on the tires and sealant spread all aver my hub cap More

by verified customer
Recommend Dealer
No
Employees Worked With
BMW of Sudbury service dept
Feb 29, 2024 -

Herb Chambers BMW of Sudbury responded

Thank you for reaching out. I'm disappointed to hear about this experience and would appreciate the opportunity to discuss it with you in greater detail. When you have a moment, would you please contact me directly so I can make sure any outstanding concerns have been addressed? Thanks again, Sean King - General Manager - sking@herbchambers.com

February 12, 2024

I brought the car in for a service and requested a mini detail Travis asked if I was waiting for the car or coming back. He gave me a time frame for everything so I could make up my mind. Very thoughtful o More

by DS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Ding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Ewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Herb Chambers BMW of Sudbury responded

We're glad to know Travis was able to provide you with a timely and efficient service experience at Herb Chambers BMW of Sudbury. Thank you for choosing us! We'll see you next time. Safe travels!

February 06, 2024

Very easy to get an appointment for tire damage. Love the videos from the techs. Thank you. More

by PilotSteve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Herb Chambers BMW of Sudbury responded

Hi Steve, we're delighted to hear that you found it easy to schedule an appointment and that you appreciate the videos from our technicians at Herb Chambers BMW of Sudbury!

January 29, 2024

Good service with good time management and accountability… thank you all who took care of me … best wishes for great success More

by Elaska
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Ewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Herb Chambers BMW of Sudbury responded

Elaska, we're glad to know you had a positive service experience with us at Herb Chambers BMW of Sudbury! Thank you for choosing us, we hope to see you again soon! Safe travels!

January 26, 2024

Great quality service, on time drop off and pickup, prided customer video of the car’s status and evaluation of the problem, great communication with the customer! Nick Sullivan was great taking care o More

by egivoni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Herb Chambers BMW of Sudbury responded

We're so glad to know that you appreciated the quality service and communication from our team, especially Nick! It's great to see your recommendation for Herb Chambers BMW of Sudbury. Thanks for sharing this positive review with us!

January 22, 2024

Go see Yordanys for all BMW servicing needs! Guaranteed to take care of you and make sure everything is explained thoroughly. Highly recommend BMW of Sudbury Service More

by jordan.pelletier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Herb Chambers BMW of Sudbury responded

Hi Jordan! We're delighted to know that Yordanys was able to assist with your BMW servicing needs at Herb Chambers BMW of Sudbury. We appreciate the recommendation and look forward to serving you again in the future!

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