Herb Chambers BMW of Sudbury - Service Center

Had an issue with my vehicle, called BMW of Sudbury, spoke with Nick Sullivan, he provided an exceptional customer service, he Provided me with updates throughout the service process of my vehicle. Also spoke with Nick Sullivan, he provided an exceptional customer service, he Provided me with updates throughout the service process of my vehicle. Also I’d like to thank Al Jonuz , corporate service and parts director. Al and Nick they both went above and beyond. I highly recommend BMW of Sudbury, for all Vehicle purchases and services for your vehicle. More

Great professional service. Thorough inspection, video feedback and reasonable pricing. Impressed by the attention to detail. Thorough inspection, video feedback and reasonable pricing. Impressed by the attention to detail. More

Great service. Competitive price for work done. Service advisor was prompt, efficient and knowledgeable. Very satisfied. Competitive price for work done. Service advisor was prompt, efficient and knowledgeable. Very satisfied. More

The service here was surprisingly poor. My appointment mysteriously disappeared off the calendar, requiring me to rebook it. Fortunately the same time slot was available. Then, a simple hea My appointment mysteriously disappeared off the calendar, requiring me to rebook it. Fortunately the same time slot was available. Then, a simple headlight replacement under warranty took two days. When I went to pick my car up, it was not delivered to me. Instead, after about 10 minutes I got a BMW app notification that my EV had been plugged in. There was apparently some serious miscommunication happening in the shop. Outside these shenanigans the communication was good and the ability (requirement, actually) to pay online was quite nice. More

Today' service visit was exceptional. Eddie Painter was a great Service Advisor who made certain I would leave the establishment a satisfied customer. The Technician, Prescott, who work Eddie Painter was a great Service Advisor who made certain I would leave the establishment a satisfied customer. The Technician, Prescott, who worked on my vehicle, provided a nicely narrated inspection video. More

Eddie is my new Service person. In the first several service requests, he has done an excellent and thorough job. I have been with this dealership for many years and currently hav In the first several service requests, he has done an excellent and thorough job. I have been with this dealership for many years and currently have two rather new BMW’s. I look forward to working with Eddie in the future. More

I’ve had my older 3-series serviced here multiple times and am happy with the customer service. Having a loaner car and an assigned service advisor to consult with were really appreciated. Can’t wait unt and am happy with the customer service. Having a loaner car and an assigned service advisor to consult with were really appreciated. Can’t wait until the new showroom is finished. More

Yordanys did a great job helping me in a difficult situation. He was 100% professional, knowledgeable, committed to getting me the right answers, and, to top it off, had a terrific manner and even a situation. He was 100% professional, knowledgeable, committed to getting me the right answers, and, to top it off, had a terrific manner and even a sense of humor. He is the best service person I have had at your dealership in the 23 years I have been a customer. More

you asked me to rate Nick Clark. I do not know who he is. ,My advisor was NICK ALMEIDA . His service was very good I do not know who he is. ,My advisor was NICK ALMEIDA . His service was very good More

Excellent dealership! Highly recommend from sales to service. Alisha handled my recent service visit with a professional and friendly attitude and the service was comple Highly recommend from sales to service. Alisha handled my recent service visit with a professional and friendly attitude and the service was completed as expected. More