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Herb Chambers BMW of Sudbury - Service Center

Sudbury, MA

4.6
802 Reviews
Call Service Center (508) 903-5300

802 Reviews of Herb Chambers BMW of Sudbury - Service Center

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October 09, 2023

Oulay is a dedicated and caring service tech. I appreciate his efforts in maintaining my vehicle. More

by jfrutigliano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oulay Inthaphone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for the 5-star rating! We're happy to hear that Oulay is dedicated and caring in maintaining your vehicle service needs at Herb Chambers BMW of Sudbury. We'll see you next time! Have a great ride!

Helpful
October 08, 2023

car stalled repeatedly after pick-up and should not have been released in that condition. The car is back with dealership. so unusual for this dealership. Fortunately Alisa worked with me and was very helpf More

by jeff.keene3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisha Schofield
Report | Print
Oct 09, 2023 -

Herb Chambers BMW of Sudbury responded

We're sorry to learn about the issues you've experienced with your car. This is certainly not typical of our service and we appreciate Alisa for her assistance in this matter. We'd like to ensure that everything gets resolved properly, so please feel free to reach out directly if there's anything more we can do at this time. Thank you, Sean King - General Manager - sking@herbchambers.com

Helpful
October 05, 2023

Yordanys made sure I understood the issue and even talked to the tech to get answers to my follow-up questions. I look forward to working with him in the future to get the car into tip-top shape. More

by ark3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2023 -

Herb Chambers BMW of Sudbury responded

We're glad to know that Yordanys assisted you effectively and answered all your questions at Herb Chambers BMW of Sudbury. We look forward to helping keep your car in top shape! Thanks for the review!

Helpful
October 05, 2023

I would drive a million miles to bring my BMW here for service (and I will pay for the gas) More

by steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Roffo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Lynch, mechanic, Robert Cohoon, Maurah Lee
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Oct 06, 2023 -

Herb Chambers BMW of Sudbury responded

Steve, we're delighted we could deliver an excellent experience! - Herb Chambers BMW of Sudbury Team

Helpful
September 30, 2023

No issues, All went as expected. They make it easy, how it should be done everywhere. More

by m.tveskov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for taking the time to share this wonderful feedback! We're honored to receive your support and look forward to your next visit with us here at Herb Chambers BMW of Sudbury!

Helpful
September 29, 2023

From the time that I paid for the service to received a text message saying "sorry that I missed you", 20 more minutes passed. During that 20 minutes I can see my car is there ready for pickup but was tol More

by xiang shi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Ewen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Herb Chambers BMW of Sudbury responded

Xiang, We're sorry to learn about the delay you experienced during your recent visit. We aim for efficiency in all our services and it seems we fell short this time around. Your feedback is valuable and will be used to improve our processes moving forward. If there's anything else you'd like to discuss or if you have any further concerns, please don't hesitate to reach out directly. Thank you, Sean King - General Manager - sking@herbchambers.com

Helpful
September 26, 2023

The staff is very professional, courteous and helpful. The waiting space is always clean with adequate seating. More

by Jenleahy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Cohoon, Maurah Lee
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Sep 27, 2023 -

Herb Chambers BMW of Sudbury responded

Hi Jen! Thanks for your positive feedback! We're glad to know you found our team at Herb Chambers BMW of Sudbury professional and helpful. Enjoy the rest of your day!

Helpful
September 26, 2023

Karen and the service team kept me updated every step of the way. As soon as the car was done in service I was able to take it home no problem. Definitely recommend the service department with any type of w More

by jaimemonegro21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Ding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Karkaetedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Vonkahle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Walsh Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph D'Alfonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Fasano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack O’Donovan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chelsie Swann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2023 -

Herb Chambers BMW of Sudbury responded

Hi Jaime! We're glad to know that Karen and our service team at Herb Chambers BMW of Sudbury kept you well-informed throughout your experience. Thanks for recommending us!

Helpful
September 23, 2023

A great service Dept well organized with great staff. Would def recommend the purchase and servicing of your BMW here. Thx More

by Mon1Gold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for trusting the Herb Chambers BMW of Sudbury team with your automotive needs! We're grateful for your support and look forward to seeing you next time!

Helpful
September 21, 2023

They are timely and easy to deal with. Communication is good, maybe a bit excessive but they do keep you informed. The prices seem fair and they answer all questions thoroughly. More

by Ldfalwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisha Schofield
Report | Print
Sep 22, 2023 -

Herb Chambers BMW of Sudbury responded

Ldfalwell, we appreciate your feedback! It's great to know that our team at Herb Chambers BMW of Sudbury kept you well-informed and made the process easy for you. We're here if you have any more questions in the future!

Helpful
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