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Herb Chambers Honda of Burlington

Burlington, MA

4.9
2,788 Reviews
Herb Chambers Honda of Burlington is a proud recipient of the President’s Award by American Honda Motor Co., Inc. Recognizing top-ranking Honda dealerships across the country, the award is considered Honda’s highest dealership honor and is based on a candidate’s achievement of excellence in all areas of the dealership’s operation. Customer service and satisfaction, sales, training and facilities are all evaluated as criteria for the recognition. Visit us today to experience our award winning service!
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33 Cambridge St

Burlington, MA

01803

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Showing 2,788 reviews

June 08, 2021

Been dealing with Sergio for about 10 years I feel like Been dealing with Sergio for about 10 years I feel like I am getting a good deal and well taken care of of by hom More

by wish439
Recommend Dealer
Yes
Employees Worked With
Sergio Urquijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Always helpful and professional,that is why I keep coming back
Jun 09, 2021 -

Herb Chambers Honda of Burlington responded

Thanks for the five-star rating and kind words! It means so much that Sergio has earned your trust and kept you a fan of ours all these years! We're truly grateful! - Herb Chambers Honda of Burlington

June 05, 2021

Lee was very knowledgeable, explaining all options to me. He made buying a car a simple and pleasant experience. I highly recommend Lee Diamond at this dealership. More

by Tracey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Diamond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Herb Chambers Honda of Burlington responded

This review is so great to see! Thank you, Tracey! We'll be sure to share this with Lee! – Herb Chambers Honda of Burlington

June 05, 2021

Friendly, fast serviceWhat else do you need to know Friendly, fast service What else do you need to know Prompt service ready when they said Car waiting for me when I picked it up More

by dwalker.30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Herb Chambers Honda of Burlington responded

Thank you for choosing Herb Chambers Honda of Burlington, we appreciate your positive feedback!

June 04, 2021

Laurie was.my service coordinator. She did a wonderful job. Ordering the part and setting up a service time. She promised the vehicle and delivered on time. Much appreciated her efforts. Since it was an More

by J Marrone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Cantwell
Jun 04, 2021 -

Herb Chambers Honda of Burlington responded

Laurie is a real MVP on our team! Thank you so much for coming into Herb Chambers Honda of Burlington and for leaving us a review.

June 03, 2021

I have only had great experience with this dealership everyone always goes above to treat you like family Jessica John Chris always honest and always keeping us informed More

by murphybarbara90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica, John Flannery
Jun 03, 2021 -

murphybarbara90 responded

I have only had great experience with this dealership everyone always goes above to treat you like family Jessica John Chris always honest and always keeping us informed

Jun 03, 2021 -

Herb Chambers Honda of Burlington responded

We are grateful for your review. It means the world to us here at Herb Chambers Honda of Burlington!

June 03, 2021

Polite staff and great service.Went in for oil change Polite staff and great service. Went in for oil change and Tire rotation. Waited in the customer waiting area. Very comfortable with coffee and snac More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Herb Chambers Honda of Burlington responded

This is a fantastic review! Thanks from the entire team at Herb Chambers Honda of Burlington!

May 29, 2021

I was confused about insurance for a new car. Also very hard sell on extended warranty which I did not like at all. This was why I did not give a higher rating. More

by slecaroz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Abreu-Tejeda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Herb Chambers Honda of Burlington responded

We're sorry to hear about this experience and see the low rating. We'd like the chance to talk about this so we can determine what can be done to improve for you. Please reach out to me at your earliest convenience. Thank you, Gerry Salois - General Manager - gsalois@herbchambers.com

May 28, 2021

Great services. Knowledgeable staff. Always polite and willing to help. Continues to be my favorite dealership through the years. I will recommend it to any one searching for excellent service! More

by Luciamora77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Herb Chambers Honda of Burlington responded

We are grateful to have your business. Thanks for taking the time to leave us a review! - The Herb Chambers Honda of Burlington Team

Jun 02, 2021 -

Luciamora77 responded

Thank you!

May 27, 2021

Despite the dealership being busy, Jeffrey made sure my service was completed and my car was resdy when promised. They explained all the charges and covered everything that was done clearly. More

by medwards
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee Diamond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey
Jun 01, 2021 -

Herb Chambers Honda of Burlington responded

Thank you for your patience and five-star rating! We're glad Jeffrey could make your wait worthwhile and earned such great compliments! We'll see you next time! - Herb Chambers Honda of Burlington

May 26, 2021

Senior sales Consultant MrRobert Kinneen gave us an excellent customer service and He is a great person to have when you buy a new car. More

by deepani
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Kinneen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Herb Chambers Honda of Burlington responded

We are so happy to hear that you had a great time working with our Herb Chambers Honda of Burlington team! Thank you for your review!

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