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Herb Chambers Honda of Burlington

Burlington, MA

4.9
3,064 Reviews
Herb Chambers Honda of Burlington is a proud recipient of the President’s Award by American Honda Motor Co., Inc. Recognizing top-ranking Honda dealerships across the country, the award is considered Honda’s highest dealership honor and is based on a candidate’s achievement of excellence in all areas of the dealership’s operation. Customer service and satisfaction, sales, training and facilities are all evaluated as criteria for the recognition. Visit us today to experience our award winning service!
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33 Cambridge St

Burlington, MA

01803

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Showing 3,064 reviews

January 11, 2024

Great service,really nice people! Very happy will be back. Just a great place for service. More

by Sharlsalois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry Salois
5.0
This rating includes all reviews, with more weight given to recent reviews.
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Madden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Visconte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2024 -

Herb Chambers Honda of Burlington responded

Hi Sharlsalois! Thank you for leaving us this five-star review and kind words about our service team at Herb Chambers Honda of Burlington! We'll see you next time!

January 10, 2024

Lance Fisher and the rest of the crew at Herb Chambers Honda, went out of their way to make our car buying experience smooth and easy. Lance, TJ Madden and Gerry Salois made sure that we had everything we More

by ecd123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerry Salois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Sisk
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Madden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

Herb Chambers Honda of Burlington responded

We're glad to know that Lance, TJ, and Gerry made your car-buying experience seamless at Herb Chambers Honda of Burlington. We appreciate your positive feedback and look forward to seeing you again in the future! Have a great ride!

January 08, 2024

Customer friendly dealership with friendly staff who are all eager to help a customer with their needs. More

by AB
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pedro Abreu-Tejeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Herb Chambers Honda of Burlington responded

We're delighted to know you found our team at Herb Chambers Honda of Burlington friendly and helpful. Thank you for choosing us! We'll see you next time. Safe travels!

January 08, 2024

3rd car from this dealership Igor very nice Money guy easy to say no to, lol. More

by pbennett12
Recommend Dealer
Yes
Employees Worked With
Igor
Jan 09, 2024 -

Herb Chambers Honda of Burlington responded

Hi Bennett! Thank you for trusting us with your business! We appreciate your shoutout to Igor and hope to see you again in the future! Have a great ride!- The Herb Chambers Honda of Burlington Team

January 07, 2024

Lee was wonderful to work with and was informative, patient and friendly. Everything happened at a quick pace which was refreshing after past experiences have taken days with paperwork. Would definitel More

by t.cedrone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee Diamond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Herb Chambers Honda of Burlington responded

We're glad to know that Lee and our team at Herb Chambers Honda of Burlington provided you with a speedy and informative experience. We appreciate your recommendation, looking forward to seeing you again!

January 06, 2024

The dealership was hassle-free and made sure I was taken care of every step of the way! Staff was friendly and transparent the entire time. More

by clewis7744
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Fonseca
Jan 08, 2024 -

Herb Chambers Honda of Burlington responded

We're delighted to know you had a hassle-free experience at Herb Chambers Honda of Burlington! Our team always aims for transparency and friendly service. Thanks for the review, we appreciate it!

January 06, 2024

One of the reasons I go to Herb Chambers in Burlington is my service person,, June. She is always pleasant and helpful with maintence suggestions. I try to only go there when she is working. More

by Treadhead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Herb Chambers Honda of Burlington responded

We're so glad to know that June's service keeps you coming back to Herb Chambers Honda of Burlington! We appreciate your kind words and look forward to seeing you next time. Safe travels until then!

January 06, 2024

Great service with a free car wash. Service Advisor answered all my questions and was able to schedule and meet my service needs on short notice.. More

by JOmar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Herb Chambers Honda of Burlington responded

We're glad to know our team at Herb Chambers Honda of Burlington was able to meet your service needs on short notice. Thanks for the positive feedback and enjoy your clean car!

January 06, 2024

Salesman Sergio is great. Customer service manager not so great.Do not like pressured sales that I am not interested in More

by mjcj47
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sergio Urquijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Herb Chambers Honda of Burlington responded

We appreciate your feedback and are glad to know that Sergio provided a great experience. We're sorry if you felt any pressure during the process, as it's our goal at Herb Chambers Honda of Burlington to make every customer feel comfortable with their purchase decision.

January 05, 2024

The manager did not make it clear to me that I could not finance my new car with my credit union!!!!I told him I was checking with my credit union twice! His response to that was good check with them I am More

by marciacomo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Patrick Sisk
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Igor 10
Jan 17, 2024 -

Herb Chambers Honda of Burlington responded

We're sorry to hear there was a misunderstanding about your financing options. Clear communication is a must to ensure our guests feel comfortable with the terms of their transaction. If an opportunity to assist you acquire a vehicle remains, please don't hesitate to reach out to me directly at any time. Thank you, Gerry Salois - General Manager - gsalois@herbchambers.com

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