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Herb Chambers Toyota of Auburn
Auburn, MA
3,573 Reviews
THE HERB CHAMBERS ADVANTAGE
Price/Savings
-Fair, Fast, Transparent
-#1 in Sales & Service
-Our Volume Saves You Money
Selection
-Over 10,000 new & pre-owned vehicles available
-The Largest Selection in New England
Peace of Mind
-“SMART Pricing” = hassle free, one-price for pre-owned vehicles
- 5 day, 100% money-back guarantee
- 30 day, 1,500 mile vehicle exchange option
Quality
-Family owned and operated
-Serving New England for over 25 years
Convenience
-60 locations for sales, service, collision repair
-Open 7 days a week
-Free wash & vac with every service!
Experience
-Complimentary Shuttle Service, Refreshments, Wi-Fi
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,573 reviews
January 16, 2019
10,000 mile oil change I bought my latest Avalon last Jan and have had several oil changes at this dealership. Staff is always accommodating and professional. I was there I bought my latest Avalon last Jan and have had several oil changes at this dealership. Staff is always accommodating and professional. I was there early and mechanic took car right away. My only disappointment in the whole experience is why the service dept. can't run the car through a car wash, which takes only a few minutes, and maybe even a quick vacuum. This would certainly make a very satisfied customer! More
by mjteach21
Employees Worked With
January 16, 2019
Extreme customer service My wife and I are always happy when we visit the Herbchambers Toyota in Auburn On January 15 2019 we purchased our third vehicle but it’s our seventh My wife and I are always happy when we visit the Herbchambers Toyota in Auburn On January 15 2019 we purchased our third vehicle but it’s our seventh vehicle as family that we have purchased. Monkish Naicker was super, very knowledgeable on all the questions that we asked him. He was a gentleman as promised before we arrived had both vehicles ready to go and Matt that’s in finance I’ve known him since September 2010 when he was a salesman, I would like to say he is customer service , no matter what I ask him he goes on and be on, the extra mile and more. They are exellent assets to Herb Chambers, this is why me and my familia will continue going to this dealership to buy new vehicles. I hope the general managers will recognize these two individuals. Thank you Matt and Monish Regards Al & Rosa More
by Alejandro65
January 16, 2019
Amazing The service was absolutely fantastic the guys there are excellent they were very helpful they went above and beyond to get us in our new car I would The service was absolutely fantastic the guys there are excellent they were very helpful they went above and beyond to get us in our new car I would not go anywhere else this is my 3rd car from these guys More
by Angelina0516
January 15, 2019
Good service Brought care un for oil change. Everyone was on point. The sales person made us a key for the car we only had one key. Didn’t run into any problems Brought care un for oil change. Everyone was on point. The sales person made us a key for the car we only had one key. Didn’t run into any problems More
by Sue178
Employees Worked With
Lauriann Tambone, Fouad Faris
January 12, 2019
Sales/Finanical I love my new RAV4 this is the second one I have bought from Herb Chambers. Matt P and James took such awesome care of me making sure I was comfortab I love my new RAV4 this is the second one I have bought from Herb Chambers. Matt P and James took such awesome care of me making sure I was comfortable with my new car. I would send anyone I could to buy from Matt and James. More
by PB1959
Employees Worked With
James , Matt Parzych
January 12, 2019
My experience was exceptionally great!!.. Mr. Fouad Faris was an excellent assoate that help me with closing the deal with my 2019 Toyota Highlander XLE which I loved so much, Fouad is an exce Mr. Fouad Faris was an excellent assoate that help me with closing the deal with my 2019 Toyota Highlander XLE which I loved so much, Fouad is an excellent asset to Herb Chambers of Auburn!!!.. More
by Lukie111
January 09, 2019
Blind buy The overall experience as a whole was great. Everyone during the initial sale was so helpful and informative with all the options I had available to m The overall experience as a whole was great. Everyone during the initial sale was so helpful and informative with all the options I had available to me. The few downsides were I was almost sold a car I didn’t want when looking it up in the system. It was corrected immediately with the information I had with me. I leased the vehicle on Saturday and got the information for the insurance company and RMV-1 form to them Monday along with the down payment. I was told I would get the car on Tuesday cause the car came from the lot in Boston. When Tuesday came it was a lot of back and forth with a few phone calls as I wasn’t updated on the status of me getting the car. I was informed my sales person was the one to set up and get my car ready but the issue was he was out sick and was off on Wednesday. They ended up getting someone else to get my car together but again, the wrong car was given to get prepped so I arrived maybe 15 mins after I was supposed to get it at 5:30 to not getting it into possession until 6:45. But once I had the car and got to go over everything I felt more at ease. I got a number of apologies but as someone who works in customer service I felt like I wasn’t kept up to date on the status of my purchase. I hope the feedback helps for further customers! Still a great place to buy from just needs some attention in certain areas. Seems to me as an outsider everyone works as a team to get the sale but as my personal interaction it wasn’t as much of a team effort to get my car ready for pick up. More
by Ashleyl89
Employees Worked With
Other Employees :
Tomi Tsitsos, Stephane Jovin, Clifford Quayson, Zuleika Lopez
January 09, 2019
Exceptional service Dropped my Highlander off for routine maintenance as well as issues with one of the tires. Chan listened to my concerns, assured me that it would b Dropped my Highlander off for routine maintenance as well as issues with one of the tires. Chan listened to my concerns, assured me that it would be addressed, and that the work would be done in about an hour. About a half hour later the car was done. Service was fast and my tire was fixed. A great team effort! More
by NonnieM
Employees Worked With
Chan Nguyen
January 08, 2019
New Toyota Lease on life I just returned home with my new Toyota RAV4. It was a very smooth and pleasurable experience. I was greeted warmley and professionally by all emplo I just returned home with my new Toyota RAV4. It was a very smooth and pleasurable experience. I was greeted warmley and professionally by all employees. Issa Naalbandyan, our salesperson, is a highly informative sales professional and easy to work with. He listened and provided a vehicle with the features I desired. They answered all our questions and provided a great price. When I picked up the car Issa went through every feature of the vehicle to cover any questions. It was fun to conduct business with this dealer. They even set up my first free maintence appointment! More
by JMST
Employees Worked With
Other Employees :
Tomi Tsitsos, Chan Nguyen, Issa Naalbandyan, Loan Ngo
January 08, 2019
New tires Every thing was explained upfront and I had a loaner car. Service was done in a timely manner. Everyone was very polite and very good Every thing was explained upfront and I had a loaner car. Service was done in a timely manner. Everyone was very polite and very good More
by DEB
Employees Worked With
Martin Dodd
