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Herb Chambers Toyota of Auburn
Auburn, MA
3,573 Reviews
THE HERB CHAMBERS ADVANTAGE
Price/Savings
-Fair, Fast, Transparent
-#1 in Sales & Service
-Our Volume Saves You Money
Selection
-Over 10,000 new & pre-owned vehicles available
-The Largest Selection in New England
Peace of Mind
-“SMART Pricing” = hassle free, one-price for pre-owned vehicles
- 5 day, 100% money-back guarantee
- 30 day, 1,500 mile vehicle exchange option
Quality
-Family owned and operated
-Serving New England for over 25 years
Convenience
-60 locations for sales, service, collision repair
-Open 7 days a week
-Free wash & vac with every service!
Experience
-Complimentary Shuttle Service, Refreshments, Wi-Fi
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,573 reviews
November 09, 2015
Wonderful customer service This is the fourth car we have purchased from Herb Chambers of Auburn. In every transaction we have been pleased with the price, the service, and the This is the fourth car we have purchased from Herb Chambers of Auburn. In every transaction we have been pleased with the price, the service, and the car itself, which is why we have returned to this dealership repeatedly over the years. Yesterday and today I had the pleasure of working with Jimmy Eldean and Emad Benelkour who helped me to purchase my latest Toyota and I could not be more impressed with their devotion to providing excellent customer service. The entire experience was top notch and I am sure we will be back (at some point) to purchase car number 5! More
by sp1975
Employees Worked With
Imad Benelkour, Jimmy Eldean
November 07, 2015
Excellent experience I went to Herb Chambers Toyota of Auburn looking for a Tacoma. I had Jonathan Moreno as a salesman and he was excellent, he did everything possible to I went to Herb Chambers Toyota of Auburn looking for a Tacoma. I had Jonathan Moreno as a salesman and he was excellent, he did everything possible to make a great deal happen. I would recommend going to see Jonathan if you're in the market for a new or used Toyota. More
by 1970banshee
November 07, 2015
Wonderful deal from a wonderful person! Jimmy Eldean is such a nice person and really went out of his way to find me a great car and help me stay within my budget. The entire staff was so wa Jimmy Eldean is such a nice person and really went out of his way to find me a great car and help me stay within my budget. The entire staff was so warm and friendly too. Terrific experience! More
by slcmill
Employees Worked With
Other Employees :
Imad Benelkour, Christopher Stockert, Stephane Jovin, Jimmy Eldean
October 31, 2015
Not an ordeal This dealer made the negotiation and purchase reasonably short. Yes I spent a few hours, but not the whole afternoon. Not bad, decent deal, friendly. This dealer made the negotiation and purchase reasonably short. Yes I spent a few hours, but not the whole afternoon. Not bad, decent deal, friendly. More
by Lesbo
October 29, 2015
Good experience This is the second Toyota car I purchase. The experience I bought the first one in another dealership was not good. I did not feel being respected in This is the second Toyota car I purchase. The experience I bought the first one in another dealership was not good. I did not feel being respected in the whole buying process. So I am more cautious in finding a dealership to buy my second car. Melanie Carlson is my first contact when I ask to get a quote for a 2015 RAV4. She replied me promptly and explained to me the price incurred in detail which gave me confidence and an accurate picture on the cost I need to pay. Noreddine Harchaoui arranged a test drive and did all the paper work for me in a reasonable time. He also delivered the car to me with a specialist and answered all my questions on some particular functions of the car. I recommend Melanie and Noreddine and Herb Chambers Toyota of Auburn to other potential buyer! More
by kelvin
Employees Worked With
Melanie Carlson, Noreddine Harchaoui
October 28, 2015
Very good Traded in my 2013 Camry lease for a 2016 Camry LE. Tim Dalton has been my contact forthe last 6 leases. He is the reason I return to Auburn. Faboulou Traded in my 2013 Camry lease for a 2016 Camry LE. Tim Dalton has been my contact forthe last 6 leases. He is the reason I return to Auburn. Faboulous man to deal with. Would recommend he to everyone to buy a car. More
by lindylou
Employees Worked With
Christopher Stockert, Timothy Dalton
October 18, 2015
Smooth Ride from Purchase to the Road Timothy Dalton made the experience flawless. Which is an accomplishment considering the games that most dealers play. The price was up front, no nit Timothy Dalton made the experience flawless. Which is an accomplishment considering the games that most dealers play. The price was up front, no nit picking over the trade or options and total follow up on the details even after I drove off the lot. I have purchased dozens of vehicle for my business over the years and I have to say that Tim Dalton is the way that you build the successful business that Herb Chambers enjoys. Thanks. RH 2016 Tundra Dbl Cab 4.6 More
by tundra2016
Employees Worked With
Timothy Dalton
October 18, 2015
Preowned Lexus RX 350 bought thru this dealership The experience we had was not, overall, a good one. The vehicle had not fully been tested and things were wrong., we needed to involve a Lexus deale The experience we had was not, overall, a good one. The vehicle had not fully been tested and things were wrong., we needed to involve a Lexus dealership to have the issues corrected. The two sales people working with us were inept. There were a lot of issues in this sale that did not go well. Mostly Lexus is a product made by Toyota and if a dealership is selling it then they need to have. Educated sales people to handle any part of the sale. No one knew the vehicle. I will not elaborate here. Thank goodness for the dealership we had had a long relationship with that Sold Lexus near to Boston, as they aided us in testing out the vehicle ,Teaching us about the many Tech and other aspects. We paid, Lexus for the Evaluation of the vehicle and correcting/ fixing the vehicle's issues. The finance people at Toyota of Auburn, especially Sean who are involved in any sales transaction were good and clear, and followed though. Samantha, the Internet person, was trying to be helpful but the follow thru was missing. The two young sales people are not listed below were just not the least bit helpful as sales people, The first Salesman was to return and follow through and call us and never did and sent a younger version who had no experience and was out of any league.. Sean was polite and helped on the phone, The General manager at Toyota of Auburn we spoke with on the phone, (by our phone call to him) he was polite, he never followed up with us with a communication after our first phone call to him where we were telling him of the problems with his sales team and the vehicle. The next we knew he was out of town for 2 days and unreachable. The experience overall was upsetting and not positiive. When we tried to contact Samantha, our primary contact at Herb Chambers Toyota of Auburn, she told us she didnt have a direct line nor an email direct. She told us she wasnt just the iinternet gate keeper, but also in sales. We learned later that she did have email, and that she was primarily in the Internet Department. We never saw her listed as a sales person. Samantha also told us that this Lexus could be Lexus certified and she would look into it, that would extend, at the very least the drive train warranty. We sent an email follow up asking her to do this. She never replied and never did the work. The other two Lexus's for sale of the same year wree Lexus certified so we were asking for the same. Since she was our primary contact we had hoped she would oversee the process. She had no idea unless we tried to reach her and we had no direct phone number nor email to reach her, despiite her telling us she was also in sales. This was a tough process and thankfully the trust we had in the Lexus dealership, we ended up at was our only viable resource for the reality on the vehicle. We never got from Toyota of Auburn the Lexus Certification on the purchase it was never done by them More
by Purchaser
October 09, 2015
In and Out Marque is our "go to" guy when we purchase our vehicles. My mother's car finally broke down after 15 years and needed to get her a new vehicle ASAP. W Marque is our "go to" guy when we purchase our vehicles. My mother's car finally broke down after 15 years and needed to get her a new vehicle ASAP. We gave Marque the budget and stipulations and within 2 hours we had left with a purchased vehicle. He also helps me purchase all my vehicles when I am due for a new car. You can be sure that Marque will get you a great deal, work with you and hold your hand if needed. Very supportive and understanding during such a stressful process. No pressure here. We appreciate all your hard work for us, Marque! More
by Kate1217
Employees Worked With
October 02, 2015
Love my new 2015 Rav4 Worked with Jeff Moran, and i would recommend everyone to work with him! He was very helpful and didnt push me into something i didnt want. I am a ver Worked with Jeff Moran, and i would recommend everyone to work with him! He was very helpful and didnt push me into something i didnt want. I am a very picky person and he was very calm and easy going. He wanted to make sure that i loved the car i was purchasing. Ended up with a beautiful white 2015 Rav4, and I LOVE IT! Thanks Jeff! More
by jbohn91
Employees Worked With
