Herb Chambers Toyota of Auburn - Service Center

Way more than just a car buying experience Wael is not my sales person any more, I am proud to say that he is my friend. He did not sell me anything, as a friend he helped me select a vehicle f Wael is not my sales person any more, I am proud to say that he is my friend. He did not sell me anything, as a friend he helped me select a vehicle for my father. After I bought my first car from him I was amazed by the service he provided us. With the second car he managed to do a better job than the first time which I didn't think was possible. If I buy a third car I know he will mange to thrill me with the service even more. This guy only gets better. What was shocking to me was Emad the GSM. Who changed my perception of management at dealer ships. I thought wael was nice and he is one of a kind who happens to work at a dealership. I met Emad then I found out why wael was that good because the general sales manager is that good, that professional, that friendly. Doesn't go an extra mile, Emad went an extra thousand miles to make sure I am happy with every step of the process. As long as wael and Emad work there I will purchase there. If they go to a dealership in Kentucky i will follow them to get my car there. from the bottom of my heart THANK YOU! More

Toyota Repair My family has purchased over the years 5 + cars from Herb Chambers Toyota ( Auburn,Ma.) Ive also referred many of my friends to purchase Toyota from y My family has purchased over the years 5 + cars from Herb Chambers Toyota ( Auburn,Ma.) Ive also referred many of my friends to purchase Toyota from you. I just had a situation with a Toyota Highlander that I purchased. They as a team went above and beyond my expectations To help my family out. Mr Eldean new I currently lost my job which moved out of state. They did a great job Fixing my vehicle. With Xmas around the corner this was a financial obstacle we couldn't afford. thank you to the team that made the repair happen. sincerely yours Edward Maryyanek More

Exceptional Service We have a 2012 Highlander and there were some minor issues with the Compass and Bluetooth. I got in touch with the sales manager, Jeff, to discuss th We have a 2012 Highlander and there were some minor issues with the Compass and Bluetooth. I got in touch with the sales manager, Jeff, to discuss the issues via email. Unbeknownst to me, Jeff was on vacation but still coordinated my service appointment with Doug back at the office. Doug had us come in the very next morning to fix the issues himself. We feel very lucky to have worked with Jeff and Doug. These guys are truly professionals and are highly customer-focused. They went way above and beyond our expectations. I do not normally write reviews, but when you have service this great, I have to share. I will certainly buy my next truck at Herb Chambers Toyota of Auburn thanks to them. More

My third Raf 4 I just purched my third car ,and the service was fantastic ,Ryan Youngs and Tommi Tsitsos help me all the way.they made easy for me to make a desit I just purched my third car ,and the service was fantastic ,Ryan Youngs and Tommi Tsitsos help me all the way.they made easy for me to make a desition to get the car I want..Im very happy and very satisfied.Very nice people. martha More

Exceptional customer service On my way home after working a 12 hour night shift, my car broke down on the highway. I'm new to the area, so when my car was towed to Herb Chambers, On my way home after working a 12 hour night shift, my car broke down on the highway. I'm new to the area, so when my car was towed to Herb Chambers, I was a little skeptical. However, after my experience with Chan, I would 100% recommend this dealership. I was tired and stressed out, but Chan was extremely calm and courteous, which in turn, calmed me down. I felt like my car was in good hands, and I was able to leave feeling better. Chan was very patient with me- answering all my questions. He kept open communication during the day with my husband, which made us feel like he had our backs! When I picked up my car, Chan greeted me and spent the time to explain everything that was going on. Great customer service. Will come again! More

Friendly Serivce I met with Alyssa for my 10,000 serivce for my car. She was extremely friendly and answered all of my questions. When my car was finished she went t I met with Alyssa for my 10,000 serivce for my car. She was extremely friendly and answered all of my questions. When my car was finished she went through the paperwork and everythig that was perfomed on my car. This complany needs to give a raise. More

Extended warranty visit After a visit to Chambers last spring and an extremely negative experience with an assistant service director who no longer works for Chambers in Aubu After a visit to Chambers last spring and an extremely negative experience with an assistant service director who no longer works for Chambers in Auburn, I did my own homework and called Chambers this spring. Jeff, the service manager was very helpful, when I took the car in, Chan was professional, helpful, and courteous and "all's well that ends well." This service trip was a very good experience. PH for MH Sturbridge, MA More

Excellent Service Experiences I have been using Herb Chambers Toyota to service my Saturn for several years. I have been in for everything from routine oil changes and tire rotati I have been using Herb Chambers Toyota to service my Saturn for several years. I have been in for everything from routine oil changes and tire rotations to new tires and brakes. Each time I have visited the service I have received has been top quality, competitively priced and performed with the the time frame that was promised. I'd highly recommend the service department. More

Great experience!! We were on our way from Maine to Virginia when our 2000 Echo with almost 197000 miles started making a terrible noise. Herb Chambers was about 10 mil We were on our way from Maine to Virginia when our 2000 Echo with almost 197000 miles started making a terrible noise. Herb Chambers was about 10 miles away so we called and they said to bring it in and they would look at it. The bad news was that it would take about $1900 to fix what was obviously wrong. We all agreed that it wasn't worth that so we started looking at options. Martin and the mechanic were very helpful with some suggestions to get us home (from driving it and hoping that we made it or would at least be closer to home when it finally quit for good to rental options). Meanwhile my wife had gone out to look at new Prius' and met Miguel. To make a long story shorter, every staff member we encounter was terrific in working with us to get us back on the road again. We ended up buying a new Prius and continuing on our trip to Virginia. Miguel agreed to drive to Maine and take care of all of the local paperwork for us so we could continue on. Thanks to Herb Chambers, what looked as if it was going to be a horrible experience turned out to be very pleasant. We can not say enough good about our experience with Herb Chambers in Auburn, MA. More