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Herb Chambers Toyota of Auburn - Service Center

Auburn, MA

4.7
985 Reviews

985 Reviews of Herb Chambers Toyota of Auburn - Service Center

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January 12, 2024

Kevin was very helpful and friendly. Work was done fast. Waiting area was comfortable, clean and the coffee was fresh. More

by rutheh12
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Kobel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2024 -

Herb Chambers Toyota of Auburn responded

We're glad to know Kevin provided a helpful and friendly service at Herb Chambers Toyota of Auburn. We always aim for fast work in a comfortable environment with fresh coffee! Thanks for the review!

January 11, 2024

Herb Chambers Toyota is top of the class. All my dealings there are professional, pleasant, and very efficient. More

by Biker boy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2024 -

Herb Chambers Toyota of Auburn responded

We're delighted to know you always receive professional & efficient service from us here at Herb Chambers Toyota of Auburn. Thank you for your kind words!

January 09, 2024

Service was great a herb chambers Toyota of auburn. Will return again in the future. More

by richlem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Herb Chambers Toyota of Auburn responded

Thanks for giving our Herb Chambers Toyota of Auburn team the opportunity to earn your business! We look forward to serving you again in the future!

January 07, 2024

Jen is awesome, she helped make my drop off for service easy and painless! Thanks! More

by fcoppellotti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn Anderson
Jan 08, 2024 -

Herb Chambers Toyota of Auburn responded

We're delighted to hear that Jen made your service drop-off easy and painless at Herb Chambers Toyota of Auburn! We look forward to serving you again! Safe travels!

January 06, 2024

Jennifer A. She’s very knowledgeable and professional, this is my first time taking my 2019 Avalon for service at Herb Chambers, Jennifer Is pleasant to talk More

by tonydnyy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Anders
Jan 08, 2024 -

Herb Chambers Toyota of Auburn responded

Hi Tony! We're delighted to know that Jennifer made your first service visit at Herb Chambers Toyota of Auburn a positive one. We look forward to assisting you with any future services!

Jan 08, 2024 -

tonydnyy responded

Will see you again in about 6 months. For the next service. Thanks. Tony.

January 05, 2024

Excellent dealership have had it with my first RAV4 since 2001. Professional people good hearted More

by Lucy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Kobel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Herb Chambers Toyota of Auburn responded

Hi Lucy! Thank you so much for your heartfelt message! We are truly honored to have been a part of your automotive journey since 2001 with your first RAV4. It's customers like you that make our work so rewarding, and we genuinely appreciate your loyalty and trust in our dealership at Herb Chambers Toyota of Auburn!

January 05, 2024

Timely, thorough, pleasant/ friendly, and knowledgeable. Easy to make an appointment. Post service report was comprehensive. More

by Michael Lawless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juljan Imeraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Herb Chambers Toyota of Auburn responded

Michael, we're glad to know you found our service at Herb Chambers Toyota of Auburn timely and comprehensive. We appreciate your feedback!

January 02, 2024

Went in for my regular maintenance and to address a rattling sound in my Toyota. Jim and team did an outstanding job identifying and fixing the issue quickly. More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Herb Chambers Toyota of Auburn responded

Hi Ed! We're glad to know that Jim and our team at Herb Chambers Toyota of Auburn were able to quickly identify and fix the issue with your car. Thanks for trusting us with your vehicle's maintenance!

December 28, 2023

The experience was first class. I was treated like pure gold . Kevin was polite and informative. The work done on my truck was explained and completed perfectly !!! Excellent servic More

by Pkujo11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Kobel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Pkujo11 responded

Great job !! Everything with my appointment was perfect!!!

Jan 03, 2024 -

Herb Chambers Toyota of Auburn responded

Thank you for the 5-star rating! We're delighted to hear that you had a first-class service experience with Kevin at Herb Chambers Toyota of Auburn. We look forward to serving you again! Have a great ride!

December 28, 2023

I brought my truck in to be looked at. For a vibrating steering wheel and shifter. I was never communicated to. I had to approach Jennifer three times, questioning my truck diagnosis. Ther More

by Mess0205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Anders
Jan 30, 2024 -

Herb Chambers Toyota of Auburn responded

I'm sorry to read about your experience. Communication is key in our line of work and it's clear we missed the mark during your visit. We understand how frustrating this must be, especially when you're still experiencing issues with your truck. I'd like to personally assist you with this matter, so please reach out at a time that works best for you. Thank you, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

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