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Herb Chambers Toyota of Auburn - Service Center

Auburn, MA

4.8
1,144 Reviews

1,144 Reviews of Herb Chambers Toyota of Auburn - Service Center

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May 04, 2021

They are very courteous and accommodating to my schedule. The work performed is always first rate. The service advisor was also thorough in making timely recommendations in order to keep my car running well. More

by John G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Herb Chambers Toyota of Auburn responded

Hi John, thank you for the fantastic review! We look forward to seeing you tomorrow at Herb Chambers Toyota of Auburn!

April 30, 2021

I have always received prompt service . I went In for a recall and Jim was courteous and very helpful. In fact they found a little problem inside my vehicle and took care of it with a suggestion. Thanks Ji More

by Beach
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Herb Chambers Toyota of Auburn responded

It is validating to our team knowing we are providing this level of service and care to you! Thank you for your business, from your friends at Herb Chambers Toyota of Auburn!

April 29, 2021

Assisted with all my questions and advise on the car operation; performance. Not taken the time to read the owner’s manual, I had questions about components and equipment function of the. Vehicle. More

by Jvillamilvic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mateo Lako
Apr 29, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for your feedback! Please don't hesitate to reach out if there is anything more we can do for you.

April 28, 2021

I went just for a frame inspection on my 2011 Tacoma and James from service went true with the vin# to find out i have 2 more recall, so with out any hesitation he makes me a appointment to take care of eve More

by Scionxd
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Herb Chambers Toyota of Auburn responded

We're so glad James could take care of everything for you! We love going the extra mile for our customers, and we hope to work with you again in the future! - The Herb Chambers Toyota of Auburn Team

April 27, 2021

Alyssa is a pleasure to work with and is knowledgeable about Toyota’s. She is an asset to Herb Chambers and she should be rewarded accordingly More

by John h
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for this awesome feedback, John! We are certainly lucky to have Alyssa on our team here at Herb Chambers Toyota of Auburn. Her contributions to our team do not go unnoticed! We will pass along your kind comments to her.

April 23, 2021

Brought my car in a second time due to shuddering /service bulletin .I waited 15 min to talk to Service manager was too busy chatting and eating his muffin to discuss the issue with my car. He sent o More

by ChrisHehir02
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeffrey Krasner
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Herb Chambers Toyota of Auburn responded

Chris, We're sorry to hear you are having service issues with your Toyota. We understand how frustrating this can be and I would be interested in addressing these issues with you. Please reach out to me at your earliest convenience. Thank you, Dan Bortolussi - General Manager - dbortoloussi@herbchambers.com

April 22, 2021

Great service a customer can depend on. Reliable, cordial, patient. The work explained clearly. The wait reasonable. The cafe/ waiting room pleasant and comfortable and clean. More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dat Le, Eric Clark
Apr 22, 2021 -

Herb Chambers Toyota of Auburn responded

Anonymous - Thank you,! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. We're so pleased our team was able to do exactly that. Thank you again and we look forward to working with you again in the future! - Herb Chambers Toyota of Auburn team

April 22, 2021

Great service by all standards but a bit pricy. I’ve been servicing my Corolla since 2017. Kudos to all the employees for the hard work. More

by David K.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kennedy Lidonde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for your honest feedback, David! We appreciate your business and look forward to working with you again in the future! -Herb Chambers Toyota of Auburn

April 21, 2021

Very thorough. Ultimate in professionalism.I would recommend this dealership over all others. After all, You don’t just buy a car, you buy a dealer. More

by Tims comments
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Bortolussi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kennedy Lidonde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Krasner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Horne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Boun
Apr 21, 2021 -

Herb Chambers Toyota of Auburn responded

We are honored to receive your support, Tim. Thank you! - Herb Chambers Toyota of Auburn Team

April 21, 2021

Can’t say enough how pleased I am with the service department here. Alyssa, and team were all over it today. Oil change, tire rotation, multi point and state inspection all done timely and with care. More

by mberkowicz00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Herb Chambers Toyota of Auburn responded

We appreciate the great feedback about Alyssa and our team! Thanks for your business, from all of us here at Herb Chambers Toyota of Auburn and we'll see you next time!

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