Herb Gordon Subaru

My wife bought her Subaru in 2014 at Herb Gordon. We love this dealership and have received excellent service every time. Our service rep Michael is very knowledgeable and goes above and beyond to keep his w this dealership and have received excellent service every time. Our service rep Michael is very knowledgeable and goes above and beyond to keep his word. More

I love coming to Herb Gordon Subaru! My service rep I love coming to Herb Gordon Subaru! My service rep Michael is awesome. He is always pleasant and makes my experience here joyful every time. I love coming to Herb Gordon Subaru! My service rep Michael is awesome. He is always pleasant and makes my experience here joyful every time. More

Had a really great experience working with Steve leasing a car as I was moving across the country. He made it easy and fast even in a time of supply shortages and uncertainty. a car as I was moving across the country. He made it easy and fast even in a time of supply shortages and uncertainty. More

In June 2020, I purchased a used 2011 Subaru Outback with only 51,000 miles. I wanted the car to be thoroughly inspected to see what services may be needed to bring the car up to speed. My previous car had only 51,000 miles. I wanted the car to be thoroughly inspected to see what services may be needed to bring the car up to speed. My previous car had 385,000 miles on it because I am very particular about servicing my car regularly, as well as finding the best shop or dealership to service my vehicles. An acquaintance who also owns an Outback recommended trying Herb Gordon Subaru, so I gave their service department a call. Claudia Herrera, a service advisor at Herb Gordon, asked me to come in that same day. I was already impressed with their service! After the mechanic, Matt, inspected the car, both Claudia and Matt came out to tell me what services the car could use and why they would be beneficial. Claudia gave me an estimate for each recommended service so I could have the work done over time in a budget-friendly manner. Since that first visit, Matt has done all of the service work on my Outback. I find this really helpful because he has become familiar with my car, and he understands my desire to keep my Outback well maintained. If the service schedule allows, he’s the only one I really want working on my car because I really trust his knowledge and judgment. Because I’ve followed the advice of both Claudia and Matt over the past year, my Outback now runs quieter, it’s more fuel efficient than when I purchased it, and it’s a pleasure to drive on road trips. It takes me almost an hour to get to Herb Gordon Subaru, but the quality, friendly service I’ve received there is so worth the trip. Call Herb Gordon and ask for Claudia for all of your service needs!! 😁 More

Muchas gracias por la ayuda Muy buen servicio lo megusta que ay carro prestado en lo que el tuyo está en tayer muchas gracias Claudia por tu gran ayuda que ay carro prestado en lo que el tuyo está en tayer muchas gracias Claudia por tu gran ayuda More

If you go to Herb Gordon Subaru, ask for Claudia. I started driving my moms old Subaru that needed a lot of work. She helped me navigate all of it. When it was time for a new car she helped me figure o started driving my moms old Subaru that needed a lot of work. She helped me navigate all of it. When it was time for a new car she helped me figure out what would be best for me. Since I purchased my car she’s always been there to answer all my questions, like how do I open the trunk or why is my window squeaking. She’s also helped me keep up with my services. I think I am most grateful to her for helping me when the axel fell out of my moms old car. She helped me figure out how to get it to them from Germantown, how to fix it and even got me a nice free rental car for all the work so I had a way to get home. I was terrified at the time as I had never broken down in a car before and she really help me make it through. So I’m conclusion go to Herb Gordon and ask for Claudia. More

This is my second purchase from Sue, after my experience with her the first time there was no question who I wanted deal with for my current purchase. She is very helpful and attentive and makes herself ava with her the first time there was no question who I wanted deal with for my current purchase. She is very helpful and attentive and makes herself available for her customers. More

Whilst waiting for a new tire to be fitted I actually overheard Michael's support for other customers and his interactions with fellow staff. He also came up and handed me my driver's license which had s overheard Michael's support for other customers and his interactions with fellow staff. He also came up and handed me my driver's license which had slipped from my pocket. Just a very impressive employee (and human being!) More

Rodney Rogers is an EXCEPTIONAL Service Advisor. The management and personnel are ultra professional. The work is done within the promised time given! management and personnel are ultra professional. The work is done within the promised time given! More

Excellent and professional service from the Herb Gordon Subaru team!! Subaru team!! More