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Herb Gordon Subaru

Silver Spring, MD

4.9
1,640 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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3161 Automobile Blvd

Silver Spring, MD

20904

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Showing 1,640 reviews

July 01, 2021

Whilst waiting for a new tire to be fitted I actually overheard Michael's support for other customers and his interactions with fellow staff. He also came up and handed me my driver's license which had s More

by November25thguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Junior Mohepath
Jul 08, 2021 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Jul 08, 2021 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 28, 2021

Rodney Rogers is an EXCEPTIONAL Service Advisor. The management and personnel are ultra professional. The work is done within the promised time given! More

by Rclaudiusj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2021 -

Herb Gordon Subaru responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 26, 2021

Excellent and professional service from the Herb Gordon Subaru team!! More

by M. Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny in the Service Shop, Claudia Herrera, Junior Mohepath
Jun 28, 2021 -

Herb Gordon Subaru responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

June 19, 2021

We always receive outstanding service from Michael. He is prompt, knowledgeable, and willing to spend the time answering questions, making us feel valued members of the Subaru community. More

by KGB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2021 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 19, 2021

Great customer service. Michael makes a routine car service visit a more enjoyable experience. I would highly recommend him and this dealership for your next visit. More

by VL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Herb Gordon Subaru responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

June 18, 2021

I loved working with Sue to find my new car. We had a couple of weeks of back and forth via email and text before I was able to come in for a test drive, and from our first communication to coming into t More

by MeganL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Ireland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2021 -

Herb Gordon Subaru responded

Hello, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

June 13, 2021

It's always great working with Michael Goodman. He keeps me laughing while I wait for Dominick Morrone to work on my Forester. He continues to be the one person I fully trust working on her. So thankful for More

by Jenn H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominick Morrone
Jun 14, 2021 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 11, 2021

I was very happy with my service experience. My service advisor Claudia took great care of me. My technician Corey did a great job fixing my car. More

by Jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Jun 13, 2021 -

Herb Gordon Subaru responded

Hi Jeff, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Herb Gordon Subaru

June 09, 2021

I liked my experience with the Dealership.. second car purchase.. I have always been very happy with this dealership.. Sue Ireland was fantastic.. I recommend her to my friends. More

by monica4436
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Ireland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia Herrera
Jun 10, 2021 -

Herb Gordon Subaru responded

Hi Monica, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

June 05, 2021

Marc did us right with our recent purchase. I flew in from Florida to buy the car. He did a video walk around so we could have the confidence to buy if from a long distance. Marc is a straight shooter t More

by Hurstb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Ireland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc LaSanta
Jun 09, 2021 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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