Herb Gordon Subaru

I have never been so comfortable and calm when buying a car before. If I could give 6 stars I would! I worked with Mo Zeidan. He was very personable and really made me feel like I was chatting with som car before. If I could give 6 stars I would! I worked with Mo Zeidan. He was very personable and really made me feel like I was chatting with someone who wanted to help me find just the right vehicle for me. The consideration he gave me when it came to explaining the paperwork and any questions I had really put me at ease. He was very knowledgeable and kind. I have never had a more positive experience when buying a car. Jim Walker was also very friendly and open about any questions I had. The answers were very thorough and easy to understand. He helped me pick the perfect coverage for my vehicle. Debbie Colt called when I had expressed interest online to come see a specific vehicle and answered most of my questions before even entering the dealership which was very helpful in cutting down the time spent there. (we all know buying a car takes a good chunk of time as it is) she was very sweet on the phone and made sure to come say hello when I made it in. I really felt special because I was going to ask to see her to thank her in person for her help. Over all everyone here was very friendly and made me feel at home. More

Friendly and dependable service department. The service itself is excellent and the price is reasonable. Have been going to this dealer for well over ten years even though there is another Subaru much clos itself is excellent and the price is reasonable. Have been going to this dealer for well over ten years even though there is another Subaru much closer to our home. Will continue to do so. . More

Always great working with mr Goodman. Dropped my car off for an oil change and got to test out a great new model on the way to and from work. for an oil change and got to test out a great new model on the way to and from work. More

I always have a great experience every time I get my vehicle serviced at Herb Gordon Subaru in Silver Spring. The staff is very friendly and knowledgeable. I had concerns about my vehicle and they made vehicle serviced at Herb Gordon Subaru in Silver Spring. The staff is very friendly and knowledgeable. I had concerns about my vehicle and they made sure to check out the potential issues. Thank you to Rodney, Junior and Laurie for whole start to end experience. If you have a Subaru and live in the DMV area I would highly recommend Herb Gordon at Silver Spring. Even took time to wash my car. More

My visit for service was quick and efficient. I was in and it in an hour. I had a comfortable place to sit and relax while waiting. and it in an hour. I had a comfortable place to sit and relax while waiting. More

Very professional stuff, great service, always on time. As they say “we want you to be happy”, and they always follow their own rule. They always provide me with a loaner, which is extremely helpful As they say “we want you to be happy”, and they always follow their own rule. They always provide me with a loaner, which is extremely helpful More

Herb Gordon Subaru supported me while in the midst of my very own “series of unfortunate events” and I can’t thank them enough! Driving in downtown Bethesda, my power steering suddenly went out and then m very own “series of unfortunate events” and I can’t thank them enough! Driving in downtown Bethesda, my power steering suddenly went out and then my battery died. After being towed to Herb Gordon Subaru, I was introduced to Vitaliy, a phenomenal service advisor. Together both he and Greg kept me informed about the costs of the parts/services that my car needed. That day they had me in a loaner car and I was able to continue my appointments— a realtor needs their car! I asked very bluntly if I should purchase a new car or if my Outback with only 90k miles would continue to drive well after said repairs. I felt confident in their guidance to continue with repairs. My brakes were an issue and after trying several options, the part needed was going to cost close to another $1000 I was distraught. Subaru worked with me and helped to offset some of the costs of the part needed...I was already spending a chunk of $$ and they realized my situation. They treated me with so much respect and I felt truly guided in making my decisions. Fast forward to the day I’m going to pick up my car and return the loaner — I got rear ended in the LOANER car!! I felt so bad, even though it wasn’t my fault, I still felt like I wrecked a brand new car that they loaned and was mortified. Ken, the service manager called to check on me while I was still at the scene and reassured me that everything was okay and accidents happen. Laurie also helped to assuage my concerns by making the insurance accident reporting effortless. I can’t say enough about the amazing folks at Herb Gordon Subaru. I felt cared for, understood, and appreciated as a customer. I’ve always known I’d be a lifelong Subaru driver, but I won’t ever take my car or buy another car from anyone but the incredible folks at Herb Gordon! Thanks to all for getting me back on the road safely. Sincerely, Ashley Vonada More

Excellent service done in a timely manner. Staff was very friendly and very helpful. The facility was very clean and excellent provisions had been made for social distanceing. friendly and very helpful. The facility was very clean and excellent provisions had been made for social distanceing. More

Wonderful service and good prices. Great waiting area. Ask for Rodney Rodgers. He is prompt and will fit you in right away. He tells it how it is without trying to sell you more than necessary. Ask for Rodney Rodgers. He is prompt and will fit you in right away. He tells it how it is without trying to sell you more than necessary. More

Michael in the service department was very helpful, friendly, attentive to our needs when we had an issue with our Crosstrek. I can highly recommend him, and the staff at Herb Gordon Subaru. friendly, attentive to our needs when we had an issue with our Crosstrek. I can highly recommend him, and the staff at Herb Gordon Subaru. More