Herb Gordon Subaru - Service Center

Herb Gordon Subaru goes out of its way to provide excellent customer service. For example, staff once stayed late to help me with a problem and provided a loaner car when it was taking a little longe excellent customer service. For example, staff once stayed late to help me with a problem and provided a loaner car when it was taking a little longer than expected to complete my service. Their prices are also comparable for new tires, which was a surprise to me. I purchased my new tires a few months ago and learned the benefit of purchasing from the dealer. They had much more experience and knowledge about matching the correct tires to my car - an Ascent, which doesn’t yet have a long track record for replacement tires. Overall, I have been incredibly pleased with my interactions. More

I drive past other closer Subaru dealerships to go to Herb Gordon Subaru in Silver Spring because they have provided stellar service to me since 2017. They’ve kept my Subaru running at peak performance, Herb Gordon Subaru in Silver Spring because they have provided stellar service to me since 2017. They’ve kept my Subaru running at peak performance, have never recommend unnecessary services, and go out of their way to save me money when possible. The bottom line for me is - they have earned my trust. More

We have had our vehicle serviced here multiple times. The service and professional ambience is excellent. In particular, Micheal Goodman has been our service representative, his professional demeanor, e The service and professional ambience is excellent. In particular, Micheal Goodman has been our service representative, his professional demeanor, explanation and understanding provided us with confidence that our needs were being met fully. Graciously we were provided with a loaner until the job was completed. I would highly recommend this dealership service center to any Subaru owners in my area More

Search no further for excellent car repair service that goes above and beyond expectations. Herb Gordon Subaru in Silver Spring has service teams that not only provide expert technical work on your car but goes above and beyond expectations. Herb Gordon Subaru in Silver Spring has service teams that not only provide expert technical work on your car but go the extra mile to explain details about that work and facilitate its timely completion. For example, recently Service Advisor Rodney Rogers and others on the team servicing my car all worked late one very hot day to finish replacing, balancing and aligning new tires on my car so i wouldn't have to come in a second day. Over the years, other service advisors have painstakingly diagnosed a couple of vexing problems. In short, I find that I trust them and understand what they tell me. Prices seem comparable to what i've paid elsewhere. More

I bought my 2018 CrossRrek at hern Gordon and have all the routine maintenance performed thete. Am extremely happy with the car and tge service received. The visit yesterday was for a major maintenance: the routine maintenance performed thete. Am extremely happy with the car and tge service received. The visit yesterday was for a major maintenance: 5 year/60,000 miles in adfition to getting 4 new tired. TheService Advisor that I always tequest, Rodney Rogers, explained the work to be done and the cost; if the mechanics find other work to be done, Rodney calls to let me know and the cost. This he did, as always, yesterday. I appreciated having a loaner car--yesterday, was a 2024 CrossTrek--so I fid not hsve to wait sround for 6 hours. All n all, Herb Gordon Subsry in Silver Spring is a great place with staff who that excellent customer service tk heart! More

Incredible customer care and honesty. The dealership did what it said (& more) at a lesser price than quoted. The dealership did what it said (& more) at a lesser price than quoted. More

Great service from Vitaliy and from Greg. They were able to fit me in on a tight schedule and addressed a serious concern right before I leave on vacation. They were able to fit me in on a tight schedule and addressed a serious concern right before I leave on vacation. More

Another great experience with Vitaliy. Why didn't I find him sooner. He makes Subaru service a pleasure. Why didn't I find him sooner. He makes Subaru service a pleasure. More

Great to deal with when purchasing vehicle. I've grown accustomed to friendly, fast and efficient service I've grown accustomed to friendly, fast and efficient service More

My Service Advisor Luis Prada took excellent care of me and my Outback! Thank you! and my Outback! Thank you! More