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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,153 Reviews

1,153 Reviews of Herb Gordon Subaru - Service Center

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June 08, 2023

Personnel is very professional, courteous, and efficient. They are also direct and helpful. Waiting area is clean and orderly More

by ricardo50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

Herb Gordon Subaru responded

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

June 07, 2023

Best Subaru dealer anywhere. I asked for 4 tires and an alignment and dropped of at 730am and it was done by 11am. The tires were preordered for my appointment and exactly what I More

by Wes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jefferson Barros
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phillippe Odongo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Prada
Jun 28, 2023 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 31, 2023

Vitaliy is always straight forward honest. He is a pleasure to deal with. I always feel he has my best interest in mind. More

by Notinterested
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerell Latham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry Price, Luis Prada, Michael Carey
Jun 02, 2023 -

Herb Gordon Subaru responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

May 27, 2023

Great service, always treated me and my car well for the last 8 years and going. More

by jkarvounis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Herb Gordon Subaru responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

May 26, 2023

Vitally is an excellent customer service agent I would recommend service to my friends who drive Subarus More

by Mr Jenkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shout out service team, Michael Carey
Jun 27, 2023 -

Herb Gordon Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about services you received and thank you again for choosing Herb Gordon Subaru!

May 24, 2023

Attentive, helpful service advisors. Quality work. Comfortable waiting area, including separate quiet room with cubicles and outlets. More

by JDR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Herb Gordon Subaru responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

May 18, 2023

Great service staff member Luis Prad. He made sure I was serviced quickly. Thank you. More

by Yourbourne2fly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Jun 27, 2023 -

Herb Gordon Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. We hope you continue to choose us for all your automotive needs! Take care!

May 18, 2023

Service department is super considerate of customers and their time. Worked with Vitaliy today - 5 stars. More

by hi2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Sarecky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

May 12, 2023

11 years of the best service! Started with sales/ finance went to service ( Vitali is the BEST) and has progressed to the mechanics & shop staff! Only 2 times in 11 years has an More

by Kegman53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Herb Gordon Subaru responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 11, 2023

Fantastic service department! Always quick and will provide answers to any questions and makes sure you understand what’s going on with the car and with the scheduled service. More

by Patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Carey
Jun 27, 2023 -

Herb Gordon Subaru responded

Hi Patrick, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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