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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,153 Reviews

1,153 Reviews of Herb Gordon Subaru - Service Center

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January 03, 2023

The dealership always provides good service. They effectively communicate all the information required to make a decision concerning service. They also make the experience a pleasant one. More

by Dodongvl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2023 -

Herb Gordon Subaru responded

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

December 28, 2022

On time; always do thorough work; give helpful information regarding the status of the vehicle; have valuable add on services. More

by Delchat
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2022 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 25, 2022

Vitaliy at Herb Gordon always takes the best care of me and my car when I go in for service. I told him I needed to be out by 11:00 and my car was finished by 10:45. I always feel confident that everythi More

by Gregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Herb Gordon Subaru responded

Hi Gregory, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 22, 2022

The staff in Sales and Service has always been helpful and friendly! Vitaliy, Service Dept, goes above & beyond! More

by Katzkids04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2022 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 22, 2022

Bought my 2015 Forrester there and have always trusted them to maintain it properly. They always look after the car needs and do their best to keep costs affordable. As a widow I really appreciate that. More

by Ellis20777Jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2022 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 22, 2022

Very attentive, professional, all repair explanations are clear, honest. Because of that dealership and people working for it I am stuck with Subaru brand More

by asmirnov7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2022 -

Herb Gordon Subaru responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 17, 2022

I thought the service was excellent, will go back for any future services, thanks Rodney! More

by si7review
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerell Latham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Herb Gordon Subaru responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 14, 2022

Epic customer service from tgr top down. Very impressive. Never wrote a review of a dealership but these guys go above and beyond. More

by hi2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Sarecky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2022 -

Herb Gordon Subaru responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

December 13, 2022

Great service. Not where I bought my Subaru, but the only place I take it for service. More

by Lisa G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2022 -

Herb Gordon Subaru responded

Hi Lisa, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 10, 2022

Always great service from the entire staff. Vitaliy has taken care of our cars as if his own. More

by JasonP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Herb Gordon Subaru responded

Hi, thanks for your praise and kind comments about our team. Our team is available should you require any extra help.

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