Herb Gordon Subaru - Service Center

Great service Rodney rogers was great. Dealership comped the cost of repair since only two months after warranty. Highly recommended for all types of service and re Rodney rogers was great. Dealership comped the cost of repair since only two months after warranty. Highly recommended for all types of service and repairs. More

Helpful and friendly! Michael was very helpful and friendly. He squeezed me in for a recall service that would’ve taken months on the waiting list. So nice! Michael was very helpful and friendly. He squeezed me in for a recall service that would’ve taken months on the waiting list. So nice! More

Replacing a tail light assembly I badly cracked the right rear taillight lens assembly on my 2015 Subaru Forester. I called Herb Gordon Subaru where I get all my car maintenance done I badly cracked the right rear taillight lens assembly on my 2015 Subaru Forester. I called Herb Gordon Subaru where I get all my car maintenance done. Harry Price, the usual person I deal with, told me they could do it in about an hour, quoted a price, checked to see if my tailight assembly was in stock, and scheduled an appointment for me. It really was only an hour and the price was what he quoted. Thank you Harry and thank you to Herb Gordon Subaru for taking care of me and my Forester!! More

Herb Gordon’s Silver Spring Good service and have always been honest and open about any issues that require attention. Prompt service and Vitaliy is an excellent advisor. Will Good service and have always been honest and open about any issues that require attention. Prompt service and Vitaliy is an excellent advisor. Will continue to return. More

Superb Customer Service I brought my CrossTrek into the Service Department this afternoon, having taken a very large screw into one of the rear tires. Just drove in with no I brought my CrossTrek into the Service Department this afternoon, having taken a very large screw into one of the rear tires. Just drove in with no appointment. The service folks checked the tire and installed a new one , getting me in the words of the old song, “On the Road Again”. Thanks, Mike, for getting me taken care of; much appreciated. Other companies could take a page from your playbook of excellence in customer service. I remember when I bought the CrossTrek in 2918, my first Subaru and hearing about becoming a part of the Subaru family. It seemed a bit hokey at the time, but in every single interaction with the folks at Herb Gordon, beginning with Al Goldberg and continuing today with Mike, I have in fact been treated like family. More

Rodney gave me Excellent service. I took my car there for service, and service was Excellent. I was in and out in good time. Everyone there is always so friendly. I took my car there for service, and service was Excellent. I was in and out in good time. Everyone there is always so friendly. More

Fast and Efficient When I arrived Claudia was with a customer, rather than make me wait, Harry offered to get me started, he took care of checking me in and as Claudia b When I arrived Claudia was with a customer, rather than make me wait, Harry offered to get me started, he took care of checking me in and as Claudia became available he then took me over and introduced us. That is great and selfless customer service. Thank you Harry. Claudia further added to the great experience by allowing Millie to review the vehicle features before I left, she had to bring the car back down which many would have not done. This act of kindness saved me a lot of time by not having to do the review later in the afternoon. Thanks for thinking of the customer first! More

Straight forward and reasonable time frames. Great customer service and solid work! Doesn’t feel like they are offering services you do not need. Was able save big by letting them know the items Great customer service and solid work! Doesn’t feel like they are offering services you do not need. Was able save big by letting them know the items i replace myself and was able to pay a more comfortable price for my 30k service. More

Phenomenal service Rodney and the folks at Herb Gordon Subaru took great care of me when I brought my car in. I was in between my 30,000 mile service in my 36,000 mile Rodney and the folks at Herb Gordon Subaru took great care of me when I brought my car in. I was in between my 30,000 mile service in my 36,000 mile service and they went above and beyond to make sure that my car was fully up-to-date and changed out all my wiper blades for free based on the warranty and also gave me a discount because I’m military. I don’t typically ask for a discount but in this instance it was really nice of them to give it to me. Highly recommend this dealership for anybody looking to service their Subaru or any other vehicle! More

Good place Claudia is amazing and can help you with anything. Very good about getting you a rental car when needed. The wait time is never too long. Claudia is amazing and can help you with anything. Very good about getting you a rental car when needed. The wait time is never too long. More