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Heritage Chrysler Dodge Jeep Ram Parkville

Baltimore, MD

4.7
1,904 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9219 Harford Rd

Baltimore, MD

21234

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Showing 1,904 reviews

May 24, 2021

The customer service was outstanding! They went above and beyond for me! They put me in my dream truck! I can't say enough about the team, I will definitely recommend them to anyone who is looking for a vehi More

by Joseph.Perez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Lanci, Khaliq Thomas
May 25, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hello, we're happy you found our staff to be so supportive during your experience here at Heritage Chrysler Dodge Jeep RAM Parkville. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 23, 2021

Very great experience!!! Knowledgeable sales staff , very friendly atmosphere. Everyone was nice and willing to take the time to talk things out and not trying to rush me out the door . Covering everything t More

by chris7836
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nik Bratton, Jamie Caslin
May 25, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 22, 2021

Our salesman Brian Perry was recommended by a friend. We know why. Dealing with him was a very pleasurable experience. Will recommend him to othets. More

by Wswoernle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Cho
May 23, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 21, 2021

Jeremy was a great salesman. Was very helpful and had me out the door in my new Jeep in no time. I will be recommending people to Jeremy for all future car purchases! More

by Brentgartside
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Phelps, Michael Lanci, Scott Cho
May 22, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 20, 2021

I called this dealer in search of a vehicle that I was interested in. I spoke with Jeff who confirmed they had the vehicle at the dealership and asked if I wanted to stop by and check it out. Jeff was ver More

by Wozier
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Webber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Scammell, Bridgette Holliday
May 22, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 20, 2021

Brian Perry my dude. Couldn’t be happier. Thank you! I was to purchase a Jeep from Jones Junction but the price, selection, and service at Heritage was far superior. More

by shawnd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bridgette Holliday, Erick Douglas
May 22, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 17, 2021

This was a great experience. Jeremy Cooney extremely knowledgeable about the inventory and sales process. It made the buying process very efficient. A great experience! More

by Pross1010
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Cho
May 18, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 08, 2021

Worst experience ever trying to buy a car. Very disrespectful sales staff and management. They did not want to negotiate and had a take it or leave it attitude. Did not seem to care when we walked More

by Ted Speer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erick Douglas
May 11, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Ted, thank you for taking the time to review Heritage Chrysler Dodge Jeep RAM Parkville. We are very disappointed to hear about your less than positive experience, as this is certainly not our way of doing business at any of our Heritage stores. When you visit our dealership, you should feel welcomed and important and we are very sorry if you were not treated this way. We have reviewed your comments with our management team and sales staff to ensure this does not happen to another customer. Our General Manager, Brad Scammell, has attempted to contact you to personally apologize for the situation and immediately address your concerns, but has been unsuccessful in reaching you. We work hard to maintain a high level of customer satisfaction and would greatly appreciate the opportunity to rectify our missteps. If you would like to further discuss your experience, please contact Brad at bscammell@mileone.com or 410.663.7233 and he will be happy to help. Again, thank you for your time and consideration. We hope to hear from you soon.

May 11, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Ted, thank you for taking the time to review Heritage Chrysler Dodge Jeep RAM Parkville. We are very disappointed to hear about your less than positive experience, as this is certainly not our way of doing business at any of our Heritage stores. When you visit our dealership, you should feel welcomed and important and we are very sorry if you were not treated this way. We have reviewed your comments with our management team and sales staff to ensure this does not happen to another customer. Our General Manager, Brad Scammell, has attempted to contact you to personally apologize for the situation and immediately address your concerns, but has been unsuccessful in reaching you. We work hard to maintain a high level of customer satisfaction and would greatly appreciate the opportunity to rectify our missteps. If you would like to further discuss your experience, please contact Brad at bscammell@mileone.com or 410.663.7233 and he will be happy to help. Again, thank you for your time and consideration. We hope to hear from you soon.

May 11, 2021 -

Ted Speer responded

Made contact with Brad and was able to work a deal on a different car.

May 05, 2021

Bought new brakes and rotors all 4. After leaving grinding right front pins grinding into rotor , had to put new rotor and pad. No charge, no apology More

by chrisjnichols
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Slokan
May 06, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Chris, thank you for taking the time to review Heritage Chrysler Dodge Jeep RAM Parkville. Your input and the feedback from all of our customers is important to us, as we strive to meet then exceed your expectations. We sincerely apologize for the issues you experienced with our Service Department, as this is not our way of doing business at any of our Heritage stores. Our Service Director, Matt Beckmann, has attempted to contact you to personally apologize for the situation and immediately address your concerns, but has been unsuccessful in reaching you. We work hard to maintain a high level of customer satisfaction and would appreciate the opportunity to rectify our missteps and restore your faith in our dealership. At your earliest convenience, please contact Matt directly at mbeckmann@mileone.com or 410.633.7270 so we can ensure your experience is consistent with the high standards that match our reputation. Again, thank you for your time and valued input. We look forward to speaking with you soon.

May 11, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Chris, thank you for taking the time to review Heritage Chrysler Dodge Jeep RAM Parkville. Your input and the feedback from all of our customers is important to us, as we strive to meet then exceed your expectations. We sincerely apologize for the issues you experienced with our Service Department, as this is not our way of doing business at any of our Heritage stores. Our Service Director, Matt Beckmann, has attempted to contact you to personally apologize for the situation and immediately address your concerns, but has been unsuccessful in reaching you. We work hard to maintain a high level of customer satisfaction and would appreciate the opportunity to rectify our missteps and restore your faith in our dealership. At your earliest convenience, please contact Matt directly at mbeckmann@mileone.com or 410.633.7270 so we can ensure your experience is consistent with the high standards that match our reputation. Again, thank you for your time and valued input. We look forward to speaking with you soon.

May 05, 2021

Courteous n polite to the point friendly n let u know exactly what’s going on with the car n how long it will take to fix it More

by franceswalker1952
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexander Downey
May 05, 2021 -

franceswalker1952 responded

Courteous n polite to the point friendly n let u know exactly what’s going on with the car n how long it will take to fix it

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