Heritage GMC Buick

We chose this dealership because of the discounts. The customer service was top notch. Everyone was nice and no one was pushy or obnoxious. The customer service was top notch. Everyone was nice and no one was pushy or obnoxious. More

The service center was backed up, so they were not able to get me in right away. They claimed they had loaner vehicles, but none were available. When they did get my car in, it was repaired in a timely m to get me in right away. They claimed they had loaner vehicles, but none were available. When they did get my car in, it was repaired in a timely manner. However, we requested that they also do an oil change. When we arrived to pick up my vehicle, they had forgot to do the oil change. I was going to be pushing it to get to work on time as it was, so we declined. My car was also returned dirty. I guess the days of doing a quick vacuum and running it through the car wash before returning it from the dealership are gone. Disappointed. Frustrating. And I test drove a new vehicle while I was at the dealership, I know that’s a whole separate department, but he was sexist, made inappropriate jokes and comments about his wife’s boob job and blatantly lied to my face more than once. I called him on his “xxxxxxxx” and he missed out on an opportunity for a $105,000 sale that day. More

My 2021 Yukon had what I suspected to be a bad battery. I called service to let them know my Yukon was coming in via a tow and what the problem was. The service advisor was Sam M. I was told it should just I called service to let them know my Yukon was coming in via a tow and what the problem was. The service advisor was Sam M. I was told it should just a take a couple of hours to resolve. The tow truck arrived at Heritage at or about 2 PM. Multiple calls made to service after 5 PM were unanswered. At or about 6 PM I did speak with Sam who told me they did not have the battery on hand and it would be the following day before the situation with my vehicle would be resolved. He stated he would not charge me labor because of the inconvenience I was experiencing. The end result was a multitude of failures on part of service. One, absolutely no phone calls at any time from Sam to provide a status Two, the several phone calls I made to service were unanswered (no voice mail, nothing...) Three, I was charged the labor Four, when I drove the car there was a message that my steering wheel lock needed attention. Yet the service invoice showed my vehicle received a multi-point inspection. How and why did no one from service or the advisor make note of the steering lock matter and look into it. I have dealt with the GMC dealership for many years. Sales and service. This was by far the worst experience of all the years. More

Terry was a pleasure to work with and made the process seemless - no issues - worth the long drive from the hill country. seemless - no issues - worth the long drive from the hill country. More

No nonsense and very organized. Was handled professionally and was very thorough on the transaction. Was handled professionally and was very thorough on the transaction. More

Doug Hogue was amazing from our first phone call to the signing of the contract! He made the whole process smooth, informative, and flawless! He is the perfect salesman…no pressure…I’m a saleswoman by pr signing of the contract! He made the whole process smooth, informative, and flawless! He is the perfect salesman…no pressure…I’m a saleswoman by profession myself, so I would know. I couldn’t be happier! More

I drove Fords for 30+ years. I decided to try something different with GMC. So glad I did. The Heritage Team treated me like a long time customer. So glad I found them. I decided to try something different with GMC. So glad I did. The Heritage Team treated me like a long time customer. So glad I found them. More

Brought my car in on Monday morning. I was told they were short staffed. I replied that wasn't a problem, I could pick it up Tuesday morning. Then the icy freezing weather came so I figu I was told they were short staffed. I replied that wasn't a problem, I could pick it up Tuesday morning. Then the icy freezing weather came so I figured the employees couldn't make it to work for a couple days. That was not their fault, but no phone call. Finally I had to call Friday evening to check on the status and find out that my car was done. I asked when I was going to be told this and the excuse was that my service advisor was out of town. So is it the policy that you can't get your car back until your service advisor is back from vacation? The lack of communication was very disappointing. When I did get my car back they only did 1 of the 2 things I had asked for. That must have been a misunderstanding. More

I would have been disappointed with the oil change experience if it wasn't for Mr. Bobo and service manager Michael. The service adviser had charged for items that I felt was unnecessarily over charge experience if it wasn't for Mr. Bobo and service manager Michael. The service adviser had charged for items that I felt was unnecessarily over charged but he would not change it. I emailed Mr. Bobo and he had Michael talk to me and it was corrected. Heritage Buick have taken care of my service issues in the past and have been very pleased. I am still pleased that this issue was resolved. With dealing with Heritage I knew they would make it right. Thank you More

They sold me a used Yukon they knew the transmission was bad in. I'll surely get the same mocking response from these timeshare salesmen about how happy they are I bought from them. Do yourself a favor and bad in. I'll surely get the same mocking response from these timeshare salesmen about how happy they are I bought from them. Do yourself a favor and move down the road to buy a car. They do not care about you, only your money. More