Heritage Hyundai Towson

I have been a Heritage Hyundai Towson customer since 2019. I have spoken highly of them and referred friends who ultimately bought cars there. I recently had a bad experience when I got a new car that u 2019. I have spoken highly of them and referred friends who ultimately bought cars there. I recently had a bad experience when I got a new car that ultimately required 6 trips to the dealership. Trips to the dealership I have made in the last month include: 1. Saturday, June 28th I test drove and decided to get a 2025 Tucson. The windshield wiper fluid was empty but I was assured it would be filled before I left the dealership. I was vocal with my sales associate that I had a max monthly payment and I was told that finance would be aware and wouldn’t push for add-ons but I was given a hard sell anyway. This was only mildly annoying. I understand it’s the finance associate's job and I believe some of the add-ons have value. 2. Monday, June 30th I visited because the day I got the car when I got home I realized the wiper fluid was not filled after all. But the real issue was the morning after I got the car I noticed multiple cracks in the break lights. I left the dealership in the dark so didn’t notice the cracks. I didn’t do a detail-oriented walk around the car when I got it because I have never had issues with cars I bought at Heritage before and I didn't think a new 2025 car with no mileage on it would be sold damaged. I sent a text to the sales associate about the cracks and we arranged that I would come in the next day to have the break lights assessed. On Monday they confirmed the cracks were inside the light and there was no external damage so it couldn’t have been caused by me, it was sold to me that way. They ordered replacement lights and said I could come back on Tuesday, July 8th to have them replaced. They said they were also filling up the wiper fluid. When I got home on Monday, I realized again they had not filled it. The week I was waiting for the break light replacement, I drove around with a bottle of Windex to clean my windshield. I also noted only 1 tire had a valve cap on it and the other 3 were missing. I was planning to buy pink valve caps as my 5-year-old daughter loves pink so not a huge deal, but weird the car was sold without them. On July 2nd I missed a phone call from 410-832-2475 and the voicemail stated it was Aileen McDade, Heritage Hyundai General Manager, calling to make sure I was loving my new car and she encouraged me to call her back if I had any concerns. I called her back 10 minutes later and left a voicemail stating that I did have a few concerns and that I would prefer to discuss them with her instead of writing them in a review online. I never got a call back. 3. Tuesday, July 8th I went to have the break light replaced and the washer fluid filled. 4. I went to the dealership on Saturday, July 19th as I received a call that my new license plates arrived. The service department was closed so a sales associate installed the plates. He only installed the back plate and said the car was missing a front bracket to install the plate. He told me to come back when the service department was open to get a bracket and the front plate installed. 5. Saturday, July 26th I went to the service department to get the front plate installed. The service associate asked me if the bracket was in my car as it should have been when I purchased it. He looked around the car and was unable to locate it so a sales manager ordered a new bracket. I called on July 30th to check if it arrived and it turns out they gave the bracket they ordered for me to someone else. They said they would order another and to call back. I finally was able to get the front plate installed a few weeks later. I am a single mom and a full time nurse so time is not something I have in excess. I doubt I will do business with Heritage Hyundai Towson again and I won’t recommend it to my friends or family. More

I was trying to help a friend find his car. It was a great experience as usual. It was a great experience as usual. More

Stan was absolutely wonderful. He is extremely knowledgeable about Hyundai inventory. He was always able to answer any question I threw at him. Very personable as well as punctual. He is extremely knowledgeable about Hyundai inventory. He was always able to answer any question I threw at him. Very personable as well as punctual. He is also not pushy in the least. We’ve bought four Hyundai’s at the Towson Hyundai location and I’m sure when we need or want our next one we’ll be seeing Stan. . More

Mr Coco is the best. It was a first class experience dealing with this salesperson. He was knowledgeable about the vehicle and professional in working with us. Also wit It was a first class experience dealing with this salesperson. He was knowledgeable about the vehicle and professional in working with us. Also with all the new technology on the cars these days he showed us many of the features and was patient with all our questions. He even said call me if you have any questions and if necessary come back in and we’ll go over everything. I’ve bought a lot of cars and I’ve dealt with a lot of car salespeople. Jack is the best. If you want a Hyundai you should go to him. More

I have never been so happy with a car salesman in all years of purchasing a car. On to vehicle #4 and Stan is still the man. He is very patient and not pushy. He knows how to make a sale. It’s neve years of purchasing a car. On to vehicle #4 and Stan is still the man. He is very patient and not pushy. He knows how to make a sale. It’s never a rush deal. With Stan it’s either you do or you don’t. He makes you feel welcome like family. He puts the capital E in EXPERTISE!!!! I highly recommend him to all 100%. You go Stan..salesman for life !!!! More

We just purchased a new 2025 Hyundai Tucson, and we are very happy with our experience with Stan Gabrovski. The process was fast and smooth. He is very professional and answered all our questions. This is very happy with our experience with Stan Gabrovski. The process was fast and smooth. He is very professional and answered all our questions. This is our second purchase with him and we recommend him being always with a smile on his face and ready to help you all the way in the process. It was a great experience working with him. Thank you. More

I am 100% happy with the sales experience we had with Jason Templeton, Sales Manager, and Jordan Biniak, Sales Manager. My partner, Diane, needed a new car. I was referred to this dealership by Luis, S Jason Templeton, Sales Manager, and Jordan Biniak, Sales Manager. My partner, Diane, needed a new car. I was referred to this dealership by Luis, Sales Manager of Volvo Silver Spring. I was quickly contacted. We knew exactly the Hyundai we needed. The Sales Manager quickly responded with the detailed description (Monroney label) and their full disclosure of pricing. We immediately took their deal. Both Jason and Jordan followed up with getting us all the paperwork by email. They also provided home delivery of our vehicle on a Saturday morning. I have never experienced such outstanding customer service on a new car delivery. Jordan also followed up and came back after the delivery to go over questions on the vehicle. He also delivered and put on our vehicle plates. I can’t say enough for the entire experience and handling of this vehicle transaction. I highly recommend this dealership and their staff. More

I cannot say enough about this dealership, and especially Jordon. The personal attention and efforts made to insure an easy sales experience were unmatched. Jordan came to my home to instruct me on the worki Jordon. The personal attention and efforts made to insure an easy sales experience were unmatched. Jordan came to my home to instruct me on the workings of my new Hyundai…talk about personal service! He was knowledgeable, professional, and kind. This is the best dealership I have ever dealt with! More

He's Young and seemed not experienced, however I was wrong! When I started talking to him, his smiley face answered all questions I need whatever easy of complicated. I asked him to test drive more than wrong! When I started talking to him, his smiley face answered all questions I need whatever easy of complicated. I asked him to test drive more than 3 on that day and he was taking care of me and my wife well and we enjoyed test driving and Q&A with him for a long time. But he kept us happy and exiting all the time. Very next day my fund was ready then I just went him back for deal without any questions. I made deal for 2 cars with him at once and it's been a week now... I'm still so happy with best deal with him!!! I strongly recommend him when you visit Heritage Hyundai Towson for your next car!!! More

I enjoyed Stan Gabrovski’s quick technical expertise and his sociable and friendly handling of my testing and buying my Ioniq 5. It’s been a pleasure working with him and Heritage Towson’s staff. his sociable and friendly handling of my testing and buying my Ioniq 5. It’s been a pleasure working with him and Heritage Towson’s staff. More