Heritage Mazda of Bel Air

Positive Purchase Experience A Heritage Mazda Bel Air technician referred me to Ken Arment, Master Certified Sales. He couldn’t have referred a better salesman. Ken had vehicle A Heritage Mazda Bel Air technician referred me to Ken Arment, Master Certified Sales. He couldn’t have referred a better salesman. Ken had vehicle ready for test drive when I arrived at dealership. Test drive was on various road surfaces and at various speed limits. After test drive, Ken went over the vehicle’s interior, exterior and engine compartment. I was very pleased with the trade-in offer especially after Ken explained the trade-in value would be deducted from the purchase price before taxes. This saved me several hundred dollars in MD state sales tax. I realized over $600 more with trade-in value and sales tax savings than a CarMax offer. Ken was interested in meeting my needs. He made me feel important as a person, not just as $$$$s in commission. This was very important to me. I value treatment as a customer more than saving a few dollars. Ken was instrumental in Heritage Mazda Bel Air’s delaying delivery of my CX-5 until after a March 13-14 snow storm when the streets were clear and the weather warmed. Ken and I took a test drive before I took delivery. Ken did a show and tell of the instrument panel and vehicle’s climate, GPS, radio operations and other features. He set several radio stations and ensured I could set them myself. I will highly recommend Heritage Mazda Bel Air. Especially Ken. He’s an asset to Mazda Bel Air. I took delivery of my new CX-5 Friday. The following Monday morning the tire sensor light came on. There was a nail/screw in passenger side rear tire. I texted Ken although he was off to learn if the dealership repairs tires. He advised, yes. I brought my CX-5 to the Bal Air Mazda service dept. that same morning. The tire was repaired expeditiously. There was no pressure to purchase, or this offer is for "today only." John Holliday, General Sales Manager said the purchase price was good until the end of the month. Gary Cramer, General Manager and the dealership staff's goals were to meet my needs and make me feel important as a person, not just walking $$$$. I will highly recommend Heritage Mazda Bel Air. Especially Ken. Ken, John Holliday, Ryan Lueckert, Business Manager and Gary Cramer excelled in my purchasing a CX-5. Also, Aric Miller in Parts was equally pleasant when I purchased a cargo liner after taking delivery. It was pleasant dealing with Heritage Mazda Bel Air. Overall my experiences with its sales, management, parts, and service staffs have been highly satisfying. The Heritage Mazda Bel Air staff earned an A+. More

Best Dealership I've Encountered - Highly Recommend I began my car search on a whim when I decided to get a trade appraisal on my previous vehicle. I was greeted by friendly employees in a relaxed, no-p I began my car search on a whim when I decided to get a trade appraisal on my previous vehicle. I was greeted by friendly employees in a relaxed, no-pressure environment. The appraisal was efficient and I didn't feel pressured whatsoever. I met Mr. Wells first, who was extremely professional from day 1, through the week-long process of deciding to lease a Mazda CX-5. Mr. Wells was responsive, attentive, patient, and kind - a true pleasure to work with. I also interacted with Gary Kramer, John Holliday, Dave Wilson, Devon Giddings, and Garrett Evans, all of whom were also professional and patient. I found out why they have such high review ratings and will definitely recommend them to friends and family. They have the right mix of employees who don't pressure customers, but are willing to go the extra mile to help, all while conveying respectfulness, professionalism, and helpfulness. I am extremely pleased with the deal I got, and love the CX-5 I decided to lease. I genuinely appreciate everyone's efforts and look forward to doing business with them in the future. More

Bobbi & Ryan Bobbi and Ryan have made my first car buying experience amazing. They made sure I was making the best decision. Ryan even went the extra mile to find Bobbi and Ryan have made my first car buying experience amazing. They made sure I was making the best decision. Ryan even went the extra mile to find all the best warintie's for me. This was easy and shall I say I LOVE MY BRAND NEW 2017 MAZDA 3 SPORT :) More

Best Place to Buy a car. As usual I went to my sales person Wil Wells he and I have worked on over 30 deals together, he was able to trade me out of my car, put me in a new on As usual I went to my sales person Wil Wells he and I have worked on over 30 deals together, he was able to trade me out of my car, put me in a new one, save me money and keep me from putting any money out of my pocket. This is also a testimony for the Sales Manager John Holliday. John has consistently managed my deals on the finance end of things, even when I had credit issues, he was able to help, call the banks, pull strings, ask favors, what ever it took to make sure I was getting not just financing but a fair deal. Now my credit is very good and he was still able to get me a great rate. This is why Heritage Mazda of Belair gets my business and will continue to do so. Dealerships honestly are a dime a dozen, the people who make up the dealership are the difference, do you want to be part of a family or a customer? More

Great job Heritage! Last weekend I looked at Mazda CX5's on Mazda's website. I also completed an online financial review and was approved right away for a loan. Soon af Last weekend I looked at Mazda CX5's on Mazda's website. I also completed an online financial review and was approved right away for a loan. Soon after, I heard from Justin Ledbetter and the online/internet manager. It was clear that they wanted my business. After a telephone call to Justin and a few texts, Saturday I picked up a brand new CX-5 off the showroom floor! Great experience. Thank you. Dan More

Best car buying experience I've ever had! I had been watching a particular pre-owned Mazda CX-5 online at the Towson location, which was further than I wanted to travel to see a car. When it I had been watching a particular pre-owned Mazda CX-5 online at the Towson location, which was further than I wanted to travel to see a car. When it transferred to Heritage Bel Air, I inquired online, and Devon got back to me quickly via email. Paul G followed up with a courteous phone call. Paul was great to work with, did not waste my time and had everything in order to purchase the car quickly. Friendly, professional and great selection of cars. I highly recommend these folks! More

Great experience! My car-buying experience with Heritage was excellent. I dealt with Bobbi Gress, who was exceptionally responsive, knowledgeable and pleasant. I woul My car-buying experience with Heritage was excellent. I dealt with Bobbi Gress, who was exceptionally responsive, knowledgeable and pleasant. I would not hesitate to recommend Heritage or Bobbi to other car buyers. More

Jeep Compass Latitude Justin Ledbetter went above and beyond to help both my wife and me purchase 2 vehicles in one day. Can't recommend this salesman and this dealership m Justin Ledbetter went above and beyond to help both my wife and me purchase 2 vehicles in one day. Can't recommend this salesman and this dealership more. Excellent people and experience! More

Great Dealership filled with great people Jonathan did a great job and was very friendly. Everyone addressed all my questions and worked with me until I was happy. Would definitely deal with Jonathan did a great job and was very friendly. Everyone addressed all my questions and worked with me until I was happy. Would definitely deal with dealership again. More

Bobbi Was AMAZING! We purchased a car (CX-5) from Bobbi, and she was absolutely wonderful through the entire process! She answered every question we had in the simplest We purchased a car (CX-5) from Bobbi, and she was absolutely wonderful through the entire process! She answered every question we had in the simplest terms possible, and was able to accommodate every one of our many needs! Words can't explain the service she provided us. More