Heritage Subaru Catonsville

I never met Paris in person but he was in contact with me regarding my questions or concerns regarding my questions or concerns More

Queen made my vehicle purchase the smoothest and quickest experience I’ve ever had in a dealership. Great customer service and attentiveness, and I walked out with a great deal! experience I’ve ever had in a dealership. Great customer service and attentiveness, and I walked out with a great deal! More

Jenny was extremely helpful and informative throughout the whole process. She helped us find the right vehicle and offered an excellent price. Highly recommend! the whole process. She helped us find the right vehicle and offered an excellent price. Highly recommend! More

Jessica is an outstanding sales person. She guided me in the right direction to purchase the vehicle I wanted. I love my new 2025 Subaru Forester. The whole staff at Subaru in Catonsville w She guided me in the right direction to purchase the vehicle I wanted. I love my new 2025 Subaru Forester. The whole staff at Subaru in Catonsville were friendly, accommodating and went above what I expected for the sale. Their patience and understanding of my needs felt welcoming and not rushed to make that sale. I will return for my next purchase. Also, I have already recommended Jessica and the staff to many coworkers and friends. More

In January 2025, we purchased a 2022 Chevy Bolt EUV through Heritage Subaru Catonsville (within the MileOne family). We anticipated being able to apply for a Previously Owned Clean Vehicle Credit when through Heritage Subaru Catonsville (within the MileOne family). We anticipated being able to apply for a Previously Owned Clean Vehicle Credit when filing taxes in 2026 due to the wording in the vehicle ad. This would have resulted in a $4000 refund as calculated by TurboTax. However, Heritage Subaru Catonsville did not provide us with the mandated IRS Form 8936. We admit to being under-informed when we purchased the vehicle and should have been more clear on the process prior to the purchase. However, the IRS website clearly puts a large onus on the Seller to carry out the requirements and we assumed that the dealership would walk us through the process. We also summed following the purchase that we had the information required for tax purposes. Again, we take responsibility for not looking into this in more detail. We also did not receive any credits off the original purchase. When we called the dealership to inquire about the necessary form for taxes and why this was not provided, we were met with the response that "they don't do that". This is not what was stated in the vehicle ad or suggested by a post on the parent company's own website. This was our third car purchase with MileOne and is definitively our last. We will not be duped again and we hope that others will not be either.   More

My wife and I drove to Catonsville from Arlington, VA to pick up a new Forester. The experience was most satisfying, in spite of the long drive, and we are quick to attribute that judgement to Junaid Musta pick up a new Forester. The experience was most satisfying, in spite of the long drive, and we are quick to attribute that judgement to Junaid Mustafa who facilitated the operation. He was a most welcoming and personable sales associate and we enjoyed spending time with him. Junaid took the time to offer critical and useful information on the car we were buying and his patience while directing me during a test drive was beyond the pale. I should point out that he reached out to us before our visit and has followed up since we have returned home with our vehicle. He is a fine model for the Catonsville dealership. More

Heritage subaru sales dept is horrendous. We purchased a very expensive seat protection package when leasing our cars. It was never actually applied to our cars. When inquiring about this my We purchased a very expensive seat protection package when leasing our cars. It was never actually applied to our cars. When inquiring about this my emails and calls were ignored. I have submitted a complaint to the Consumer Protection division of the Attorney General’s dept. I would never go there in the future. We were long time customers and were treated horribly by the general manager, store manager and finance director. More

Out of state purchase went very well, would do it again hands down! Very knowledgeable staff, everyone I dealt with was very communicative and professional. hands down! Very knowledgeable staff, everyone I dealt with was very communicative and professional. More

I had an excellent experience at Heritage Subaru Catonsville. Their communication was always clear and everyone was so helpful, especially my salesman, Junaid. Catonsville. Their communication was always clear and everyone was so helpful, especially my salesman, Junaid. More

At the Heritage Mr Mustafa was very polite and helped us solve all the problems. solve all the problems. More