Heritage Subaru Owings Mills

We drove over two hours to go to Heritage for its excellent reputation and the trip was absolutely worth it. Katie, Josh and Greg were kind, clear, patient and professional. They made the purchase excellent reputation and the trip was absolutely worth it. Katie, Josh and Greg were kind, clear, patient and professional. They made the purchase and trade-in process seamless and pleasant. I give them all five stars PLUS. More

The dealership was very reasonable, forthcoming and quick. The salesman we worked with was very knowledgeable and patient quick. The salesman we worked with was very knowledgeable and patient More

Excellent customer service, Everyone is friendly, professional and attentive. And no one does the hard sell thing. Follow up and outreach has been really helpful. professional and attentive. And no one does the hard sell thing. Follow up and outreach has been really helpful. More

Respectful and friendly, work with you to meet your requests Give you options, offer benefits requests Give you options, offer benefits More

Fast, friendly, efficient and very professional. Not full of gimmicks, fees and the typical "salesman applied pressure". This experience has been phenomenal from the second I walked in until the min Not full of gimmicks, fees and the typical "salesman applied pressure". This experience has been phenomenal from the second I walked in until the minute I drove off the lot. More

Josh Jones, financing, and Chris Felker, sales, were very knowledgeable, efficient and professional when I traded my vehicle for a new vehicle. I would highly recommend Heritage Mileone to anyone looking for knowledgeable, efficient and professional when I traded my vehicle for a new vehicle. I would highly recommend Heritage Mileone to anyone looking for a new or used Subaru. More

I had a great experience with my car purchase at this dealership. It was stress free, which is hard to come by when making a car purchase. I. already knew which car I was interested in prior to my visi dealership. It was stress free, which is hard to come by when making a car purchase. I. already knew which car I was interested in prior to my visit. Working with Tobi, Shawn, and Josh was an absolute delight. Tobi was a wonderful person to have as a sales consultant. She went the extra mile to be helpful and accommodating. She is such a pleasure to work with. I traded my Subaru 2016 in, and Shawn made the best effort possible to give me an optimal price for it. Josh made the financial aspect of it seamless, and stress free as well. I feel quite lucky to have had the good fortune to be able to work with this team. More

I don't often write reviews, but I felt so appreciative of my experience with William Hoyt (my Sales POC), Shawn Davie (General Manager) and Milton Taylor (Finance Manager). My car shopping was unconventi of my experience with William Hoyt (my Sales POC), Shawn Davie (General Manager) and Milton Taylor (Finance Manager). My car shopping was unconventional in that I decided to trade in my old car before a major cross country move. Because I am moving in 2 weeks, I wasn't able to drive around and visit different dealerships. I had to send emails to many dealerships to discuss product, price and terms before ever visiting a lot and doing a test drive. (I didn't test drive the Forester until I showed up to lease). What stood out to me about this team -- and why I decided to go with them -- is the transparency in the numbers, the willingness to provide me with fair pricing and their answering my many, many email questions. Other dealers were either too high or not transparent with the numbers, but tried to get me to come in. With packing and the long commutes around the DMV, I simply didn't have time to drive all over the DC Metro area shopping for cars. William and the team at Heritage Subaru were professional, patient, knowledgeable, transparent and respectful. I am so glad I purchased my car with them and didn't mind driving the 90 min for a quality team and product. If/when I move back to the DC area, Heritage Subaru of Owings Mills will be my home dealership. Thank you, William, Shawn and Milton!! A++ Experience! More

Great experience purchasing a Forester here. Aaron Ringgold and Josh Jones guided us through the process and they were fantastic. Aaron Ringgold and Josh Jones guided us through the process and they were fantastic. More