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Heritage Toyota

S. Burlington, VT

4.9
4,417 Reviews
Heritage Toyota is Vermont's leading authorized Toyota dealer by volume and home of The H-TEAM, a crack-unit of customer service centric automotive fixed operations specialists. We are conveniently located on Shelburne Rd, a major commuter roadway. Customers can drop off their vehicle for service on their way to work in the morning and ride our Customer Shuttle into many adjacent towns and cities as Burlington, South Burlington, Winooski, Shelburne, Colchester and Essex. And when you purchase from Heritage Toyota, you receive yearly Vermont State Inspections for free, for the lifetime you own the vehicle! Call Heritage Toyota for your custom quote and schedule a test drive today.
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1620 Shelburne Rd

S. Burlington, VT

05403

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Showing 4,417 reviews

March 31, 2022

Great buying experience. We are very happy with our purchase from Jason at Heritage Toyota. This was our second vehicle we have purchased from him. Jason is kind an patient More

by Mike.w.mullins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Weeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Dillon
Apr 01, 2022 -

Heritage Toyota responded

Mike, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Jason once again to shop for your newest Toyota, and that everything went smoothly for you! We look forward to seeing you in the service department when it's time for your next scheduled maintenance visit, Until then, safe travels!

March 29, 2022

Danny is awesome! We brought our 3 kids with us and Danny was great with them and even gave them stuff to color. We had an old van and needed an upgrade to get around More

by jamie f
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Acerno
Mar 30, 2022 -

Heritage Toyota responded

Jamie, Thank you for taking the time to share your feedback, and for your kind words for Danielle! We are pleased to hear that you and your family enjoyed working with her to bring home your new van, and that everything went smoothly for you. We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

March 27, 2022

Derek Blood is a rare car salesman. ..friendly, sharp, listens, quick responding/followup and most importantly "sincere"and not aggressive. Must say, by far the best experience I have h More

by markwiggins333
Recommend Dealer
Yes
Employees Worked With
Josh Cousino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Blood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Heritage Toyota responded

Mark, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Derek and our team to shop for your new Toyota, and that they were able to make sure everything went smoothly for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

March 26, 2022

Tek was terrific to work with. He texted me to set up an appointment, met me when I arrived at the dealership, and was friendly, helpful, and knowledgeable through the whole proces More

by Jennifer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tek Luitel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Heritage Toyota responded

Jennifer, Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with Tek to shop for your new Toyota, and that everything went smoothly for you throughout the process. We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

March 26, 2022

I have worked with Jason in the past, this is my third car I have leased from Heritage Toyota. He has made the car leasing easy and has given me the discounts I qualify for. He has kept me up to date on More

by paaq21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dillon, JT Treichler
Mar 28, 2022 -

Heritage Toyota responded

Thank you for taking the time to share your feedback, and for making Heritage Toyota your dealership of choice! We are so glad to hear that you enjoyed working with Jason once again, and the he was able to make renewing your lease a smooth and enjoyable experience. We look forward to seeing you in the service department when it's time for your next scheduled maintenance visit, Until then, safe travels!

March 25, 2022

My experience with Neil Pavlak was consistently positive; from getting a message from him months before previous lease was up to discuss inventory difficulties for the industry, to listening to my concerns a More

by timasargent1127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Pavlak
Mar 25, 2022 -

timasargent1127 responded

By the way-----I accidently hit one star for pricing and never noticed it until it was put up on the site. I was very happy with pricing and it should have been a 5 star.

March 25, 2022

They were willing to work with me on a couple of issues that I’m sure they found challenging. They never were anything but courteous and helpful More

by Patsy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Messenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Dillon
Mar 28, 2022 -

Heritage Toyota responded

Patsy, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Jason and our team, and that they were able to make bringing home your new Toyota a smooth and enjoyable experience. We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

March 25, 2022

I know this makes no diff as their review-gaming score is not gonna change, but it’s a little insulting to have an appt to test drive a car and get emailed (not even a phone call) that an hour before the sch More

by micknasty9
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Larkin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Heritage Toyota responded

Thank you for taking the time to share your feedback - We are sorry to hear that your experience working with our team was less than perfect. While we strive to provide every customer an optimal vehicle purchase process, when multiple customers are interested in a single vehicle, it often becomes impossible. With many customers waiting months for pre-ordered vehicles, the solution that we've found best honors all of our customers' time is to make any in-stock vehicles that were not pre-ordered available to the first present buyer to come to an agreement. Since Heritage is committed to not charging our customers above MSRP for any vehicles, there has been even more demand than usual for already scarce vehicles, further complicating the vehicle acquisition process. We apologize for our salesperson's mode of communicating this information to you, and would like to invite you to contact our Customer Service Specialist Adam Miller at (802) 865-8296 at your convenience to discuss your experience in more detail, and explore options for making this situation right for you. Thank you again for your feedback, and we look forward to hearing from you

March 24, 2022

Jason made the car buying process way too simple. I met with him once to let him know what I was looking for and he called me the next week to let me know that they had found it. I expected to be wai More

by jecoyne
Recommend Dealer
Yes
Employees Worked With
Jason Dillon
March 24, 2022

Danny was a pleasure to work with. Having spoken with numerous dealers, in VT and NH, I was pleasantly surprised by Danny's calm and professional approach. She took the time to ensur More

by jessicaladam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Acerno
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