
Heritage Toyota
S. Burlington, VT
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Seamless Toyota Experience I arrived to the dealer with some idea of what I wanted from the other dealer I had visited before. I knew that Heritage would have the selection and I arrived to the dealer with some idea of what I wanted from the other dealer I had visited before. I knew that Heritage would have the selection and experienced personnel to help me make a decision on a great investment. I ended up taking a couple trucks out for a spin with Jason Dillon to make sure I had the right fit and from there we narrowed down what my options were. After that we discussed the financial side of things and with the help of Ryan Denecker we were able to agree on an appropriate plan of action for moving forward with a new Tacoma. Finishing the paperwork was a breeze with Josh Cousino and from there all I needed was to swap the tools and toolbox from my trade-in to the new truck. Jason helped me get settled in the new rig and took the time to run through all of the options that the truck has to offer which saved me a lot of trial and error and looking up how to use certain functions in the manual. I am pleased that this team works so well together and are able to assist people in the vehicle purchasing process to the extent that they did with me. More
Extremely frustrated Frustrated with Heritage to say the least...My wife and I purchased a certified 2015 Tacoma DCLB from Heritage almost a year ago. Our salesman at the Frustrated with Heritage to say the least...My wife and I purchased a certified 2015 Tacoma DCLB from Heritage almost a year ago. Our salesman at the time, John Treichler, was great to work with and we thought we ended up with the right truck for us. We need a truck for our business and had to upgrade from a 08 Tacoma standard cab due to the birth of our daughter. We loved that 08 (purchased from Heritage) as it was a great truck with minimal issues except regular maintenance. We never had it serviced at Heritage except for a couple recall issues and that is likely why we had such a positive experience with that truck. Long story short, from day one our truck has had a vibration/shudder/shake that after months and many visits to service is still there. Andrew, the shop foreman, has driven it with me twice and each time he told me the vibration is not normal, but Heritage claims it is normal. There has been no explanation as to why the truck does this and despite a couple attempts at diagnosing it, the issue persists and appears to be getting worse. I have kept in touch with our salesman , JT, and he has tried to advocate for us. I have explained my level of frustration to him and he put me in touch with the general manager of Heritage. We had an encouraging conversation during which he said he would look into in and then get back to me the next day. That was over a month ago and I have heard nothing from him. I have left him several voice messages and none have been returned. So, here we are with a truck with a consistent vibration that appears to be getting worse that is supposedly normal but is apparently inexplicable by Heritage or Toyota. I can't in good conscience sell this truck knowing it has this issue despite the fact that at this point I would be happy to be done with it. Perhaps a Chevy or Ford would be a better option. I'm sure Heritage would be happy to sell us a different truck at our expense but that is not a viable option given our situation. I have invested a significant amount of time and energy over the last year trying to sort this issue out with Heritage and Toyota and to this point there has been no recognition of this by either. We are beginning to explore our other legal options as it would appear that Heritage is not concerned about our experience or keeping us as customers. 10/1/19 Update: Despite being contacted by management at Heritage and being told they would resolve our issue, we're still in the same situation with our truck.... More
Takes care of business At first I didn’t have the best experience with this dealer as I was misquoted on the service I needed. The service writer seemed very in knowledgeabl At first I didn’t have the best experience with this dealer as I was misquoted on the service I needed. The service writer seemed very in knowledgeable with there computer system which I believe is because he was new there. Regardless the service manager helped out and didn’t charge me for the parts and service costs I wasn’t quoted. My car then went to auto shine as scheduled. Autoshine did an amazing job! I paid for an interior detail and I could have sworn the outside was detailed too. It looked brand new. I can’t give enough praise to autoshine. Overall I was happy with my service and will definitely go back. More
Looking for ease with your car/truck buying experience... I would recommend working with Chuck and Travis and Heritage Toyota. Chuck was very helpful and informative. He made the whole process simple and effi I would recommend working with Chuck and Travis and Heritage Toyota. Chuck was very helpful and informative. He made the whole process simple and efficient. More
10k mile service Great service from the H-Team! Thank you very nice, fast service, great results and highly recommended. Nice waiting area aka lounge as well with free Great service from the H-Team! Thank you very nice, fast service, great results and highly recommended. Nice waiting area aka lounge as well with free coffee, tea, etc. More
Chuck Heingartner has got your back Chucky gets five stars in my book. I was finishing up college as I was trying to figure out what my next move was, and Chuck led me in the direction Chucky gets five stars in my book. I was finishing up college as I was trying to figure out what my next move was, and Chuck led me in the direction of the perfect car for this time in my life. The day I was moving out of state, I realized I needed to get my Vermont inspection ASAP. So I texted his at 6:45 am, and he immediately responded and squeezed me in THAT DAY. Chuck goes above and beyond to accommodate to all the unexpected turns life throws your way. He's got your back. More
Best purchasing experience Derek Blood did an excellent job in every respect, finding the right vehicle, answering technical questions and processing the transaction. Highly re Derek Blood did an excellent job in every respect, finding the right vehicle, answering technical questions and processing the transaction. Highly responsive. The dealership has a positive vibe, high sense of urgency and customer focus. More
Friendly and knowledgable We researched this dealership ahead of time, and the reviews don’t lie. Sales manager Zack Roberts made sure they had the color of vehicle we wanted b We researched this dealership ahead of time, and the reviews don’t lie. Sales manager Zack Roberts made sure they had the color of vehicle we wanted before arriving (and when they didn’t, he made a dealer swap same week) and helped us pick the best model for our situation, estimated our cost before arriving, and got us a great deal. We had friendly service from our salesperson Derek Blood, finance manager Travis, and sales managers Zack and Megan. The whole team was knowledgable and made this a wonderful experience. More
Very helpful and informative Casey Morrow was very friendly and helpful. He gave a good overview of differences between models. I only buy a car once every ten years, and this wa Casey Morrow was very friendly and helpful. He gave a good overview of differences between models. I only buy a car once every ten years, and this was the first time I did it all on my own, and it was very easy and all my questions were answered. I think I'm going to love my new Corolla Hybrid! More
Fantastic Stress Free Experience! John (JT) in Toyota sales did a fantastic job helping us pick the right Toyota for my family. He was easy to work with, and handled all the back and John (JT) in Toyota sales did a fantastic job helping us pick the right Toyota for my family. He was easy to work with, and handled all the back and forth with financing and getting my car registered. Strongly recommend folks looking for a new or used Toyota go down and have a chat with him! More