Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Heritage Toyota
S. Burlington, VT
4,412 Reviews
Heritage Toyota is Vermont's leading authorized Toyota dealer by volume and home of The H-TEAM, a crack-unit of customer service centric automotive fixed operations specialists. We are conveniently located on Shelburne Rd, a major commuter roadway. Customers can drop off their vehicle for service on their way to work in the morning and ride our Customer Shuttle into many adjacent towns and cities as Burlington, South Burlington, Winooski, Shelburne, Colchester and Essex. And when you purchase from Heritage Toyota, you receive yearly Vermont State Inspections for free, for the lifetime you own the vehicle! Call Heritage Toyota for your custom quote and schedule a test drive today.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,412 reviews
February 27, 2016
Top in Class and service Wonderful buying experience! Low pressure atmosphere, professional and excellent customer service. Rob Ploof and Megan Terry are simply awesome. We wa Wonderful buying experience! Low pressure atmosphere, professional and excellent customer service. Rob Ploof and Megan Terry are simply awesome. We walked away feeling comfortable about our decision and knew we were working with a dealership who stands behind their product. Highly recommend! More
by Jason and Shawn
February 27, 2016
From start to finish...superb customer service! Shawn Carpenter rocked it! He was straight forward and got us exactly the car we wanted within the monthly payment we wanted to pay! Thanks! Shawn Carpenter rocked it! He was straight forward and got us exactly the car we wanted within the monthly payment we wanted to pay! Thanks! More
by Cheryl and Erik Joslin
February 24, 2016
Maintenance Service In for 10,000 mile service. Excellent service, very professional and courteous. In on time and out in minimum of time. Tom (service rep) made the In for 10,000 mile service. Excellent service, very professional and courteous. In on time and out in minimum of time. Tom (service rep) made the service visit extremely pleasant. More
by ebg
Employees Worked With
Tom, Tom Kulhowvick
February 23, 2016
Straightforward, fast, friendly service Shawn Carpenter was able to get me into the vehicle I wanted, for the price I want, and did so in an efficient, personable manner. The whole feel of t Shawn Carpenter was able to get me into the vehicle I wanted, for the price I want, and did so in an efficient, personable manner. The whole feel of the dealership is clean, professional and customer oriented. More
by Michelle
Employees Worked With
Nick Zagres, Shawn Carpenter
February 23, 2016
Straightforward. Great to do business with. No hassles about warranty/care plans. No surprises, did what you said you would. Kudos to George "K". friendly and compete Great to do business with. No hassles about warranty/care plans. No surprises, did what you said you would. Kudos to George "K". friendly and competent. More
by andyi
Employees Worked With
George "K"
February 22, 2016
To busy for oil change I bought a Toyota Tacoma from these guys in November 2014 I tried to get a oil change for it before I took it for a trip and was told three weeks I bought a Toyota Tacoma from these guys in November 2014 I tried to get a oil change for it before I took it for a trip and was told three weeks Unacceptable I have not been back since I even saved the email from them I have a buddy with a Toyota too Same problem Have to take it to another dealer in St. Albans Not a happy customer More
by Scoto
Employees Worked With
Ray muzzy
February 17, 2016
Smooth as can be buying from Heritage with Chuck! We had to buy a car unexpectedly after our second consecutive Honda hybrid failed us. Chuck made our experience personal and professional. He was thor We had to buy a car unexpectedly after our second consecutive Honda hybrid failed us. Chuck made our experience personal and professional. He was thorough and helpful with all of our questions and considerations under the circumstances. He never made us feel pressured and took great care of us from start to finish. We definitely were made to feel part of the Heritage family and are grateful for the great experience we had. Thanks Chuck and Heritage, you helped turned a bummer situation into a positive one! More
by John O
Employees Worked With
Chuck Heingartner
February 17, 2016
Exceptional Service was prompt, courteous and professional. Everything was done timely and correctly. The service was exceptional I know having worked in a Toy Service was prompt, courteous and professional. Everything was done timely and correctly. The service was exceptional I know having worked in a Toyota dealership years ago how hard it is to run a service department, and Heritage has that down perfectly! More
by SteveT
Employees Worked With
Other Employees :
Multiple members of the service team
February 16, 2016
Hassle Free! I had great experience last week at Heritage. I worked with Chuck Heingartner- the process was smooth, all my questions were answered, and overall my I had great experience last week at Heritage. I worked with Chuck Heingartner- the process was smooth, all my questions were answered, and overall my experience was great. I leased a Rav4. This was my first experience doing a lease and working a with a dealership. The process wasn't drawn out and I felt Chuck was honest with me on my trade-in as well in negotiating the lease the payment. I wanted a hassle free process and that's what I got! I would highly recommend Chuck for folks looking to lease a Toyota. More
by Mattie P.
Employees Worked With
Chuck Heingartner
February 14, 2016
Shawn Carpenter & Travis Green made it happen! I would highly recommend Shawn Carpenter if you're in the market for a vehicle. He's got a great personality and truly cares about helping his custome I would highly recommend Shawn Carpenter if you're in the market for a vehicle. He's got a great personality and truly cares about helping his customers. Thanks to Shawn & Travis Green, I was able to get out of my Chevy Cruze and into a certified used Tacoma. Even though I was "buried" with negative equity with my trade, these guys still made it happen! Many thanks! I will most certainly return to this dealership! More
by Bruce H.
