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Heritage Toyota
S. Burlington, VT
4,399 Reviews
Heritage Toyota is Vermont's leading authorized Toyota dealer by volume and home of The H-TEAM, a crack-unit of customer service centric automotive fixed operations specialists. We are conveniently located on Shelburne Rd, a major commuter roadway. Customers can drop off their vehicle for service on their way to work in the morning and ride our Customer Shuttle into many adjacent towns and cities as Burlington, South Burlington, Winooski, Shelburne, Colchester and Essex. And when you purchase from Heritage Toyota, you receive yearly Vermont State Inspections for free, for the lifetime you own the vehicle! Call Heritage Toyota for your custom quote and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,399 reviews
November 28, 2015
denied test drive I was up from Boston visiting my father in Montpelier for Thanksgiving weekend, and after trying to go "car-free" for a month, I had decided that this I was up from Boston visiting my father in Montpelier for Thanksgiving weekend, and after trying to go "car-free" for a month, I had decided that this was not working out and to explore getting a car. Toyota had some really great deals going into Black Friday, which I wanted to possibly take advantage of. However, the last two cars I had purchased I did almost on impulse, so I was going to be more cautious this time; you know, shop around a little bit. My father and I decided to drive up to Burlington, with the goal of stopping by a few dealerships, but starting with Heritage Toyota. Upon entering the showroom, I was honest, stating I was looking at either a Prius C or perhaps a Certified Used Vehicle. Was introduced to Marc Halliday. We went to his desk, he mentioned something about if I was going to purchase today or not; I of course replied honestly, "I wasn't sure, most likely not." He didn't seem all that impressed, but took my information and my license (ostensibly for the file so I could test drive.) Marc did not immediately return to his desk. Instead, I was introduced to the Sales Manager, who briskly walked over, introduced herself, and pretty much demanded I commit to buying a car the same day. I was resentful and explained (again) I wasn't sure, I have never had a Toyota so I want to get a feel for them before committing. This, apparently, wasn't the correct answer to the question. I was "politely" asked to return another day, since it was Black Friday and the end of the sales month and that "Marc's responsibility is to sell cars...they had many appointments throughout the day." IOW, they had determined that I was a waste of their time and didn't want to be bothered with me. (by the way, who the heck SCHEDULES an appointment to purchase a car?!) I took the card offered, and stormed off, leaving my poor father to awkwardly thank Marc for his time (I sure wasn't thankful). I think I tossed his card somewhere in the parking lot. Definitely not going back. I'll just go to Boch or Herb Chambers in MA and deal with them directly. (PS - thanks for ruining my day Heritage. I didn't bother stopping at any other dealerships for apprehension of receiving the same treatment) More
by 802to617
Employees Worked With
Marc Halliday
November 28, 2015
Enjoyed buying the car My wife and I just bought a used 2014 Prius from Rob Ploof at Heritage Toyota in South Burlington Vermont. Rob was extremely helpful patient and infor My wife and I just bought a used 2014 Prius from Rob Ploof at Heritage Toyota in South Burlington Vermont. Rob was extremely helpful patient and informative. He stepped us through the process with no hassles. The whole process took very little time . We would highly recommend Bob and Heritage to anyone in the market for a car ! More
by johncohn
Employees Worked With
November 26, 2015
Best overall customer service over any other dealership! I recently purchased a 2016 Toyota Tundra SR5 doublecab from Jason Dillon at heritage Toyota sales. I couldn't imagine going anywhere else to by a veh I recently purchased a 2016 Toyota Tundra SR5 doublecab from Jason Dillon at heritage Toyota sales. I couldn't imagine going anywhere else to by a vehicle Jason and the staff at heritage Toyota were freindly virtuous and respectful and Jason is a curious and knowledgable salesman that goes above and beyond for his customers. I would highly recommend Jason Dillion at heritage Toyota sales to any one making a new or used Toyota vehicle purchase. More
by Tundra05456
Employees Worked With
Nick Zagres, Jason Dillon
November 23, 2015
Jason Dillon is you guy! I bought a 2012 Prius from Jason. He told me all about the features of the vehicle before I drove it away. He paid attention to what I needed, he knew I bought a 2012 Prius from Jason. He told me all about the features of the vehicle before I drove it away. He paid attention to what I needed, he knew I knew exactly what I wanted and respected that! The financing process was speedy! I highly recommend you seek out Jason @ Heritage when buying your next Toyota! More
by kellytailer
Employees Worked With
Jason Dillon
November 17, 2015
Bought 2015 Tundra I recently purchased a 2015 Tundra. I had done a lot of research and knew which one I wanted. I worked with Dan and in a couple hours we had a good d I recently purchased a 2015 Tundra. I had done a lot of research and knew which one I wanted. I worked with Dan and in a couple hours we had a good deal at a fair price. The experience was pleasant and much better than I've had at other dealerships. I would absolutely recommend Heritage, specifically Dan. More
by Chris W
Employees Worked With
November 13, 2015
A Great Deal Thank you to Jason Dillon of Heritage Toyota for making it possible for me and my husband to get the van of our dreams. Leather interior, moon roof, Thank you to Jason Dillon of Heritage Toyota for making it possible for me and my husband to get the van of our dreams. Leather interior, moon roof, fully loaded . . . we love our new 2015 Toyota Sienna and all the room for putting the gear we need for our band in it. Finally enough room for everything! We were worried we would not be able to afford it, but thanks to the great deal we got from Jason, we are now loving our new van. Thank you to the whole team at Heritage for making our dream a reality. More
by hotboxhoney
Employees Worked With
Jason Dillon
November 11, 2015
We live in MA but Paul made it worth the extra travel - We live in MA but have gone out of our way to buy with Paul - we have bought two and are thinking of a third - great responsive service, and made it w We live in MA but have gone out of our way to buy with Paul - we have bought two and are thinking of a third - great responsive service, and made it worth the extra travel More
by sparker
Employees Worked With
Paul Coleman
November 09, 2015
great salesman My salesman Phil Devoid went way out of his way to accommodate my needs. He was honest and direct, and patient. He made a difficult decision much eas My salesman Phil Devoid went way out of his way to accommodate my needs. He was honest and direct, and patient. He made a difficult decision much easier. More
by ohio
Employees Worked With
Phillip Devoid
November 09, 2015
Very Professional Jason did an excellent job getting us in a truck that fits our families needs and pocketbook. A pleasant experience for a someone that hates shopping Jason did an excellent job getting us in a truck that fits our families needs and pocketbook. A pleasant experience for a someone that hates shopping for anything much less vehicles. Could not have been happier. More
by davet
Employees Worked With
Jason Dillon
November 08, 2015
Excellent experience! My appointment was moved up with no problem so I could meet warranty requirements. Amber Miles was attentive, kept me up-to-date on the progress of m My appointment was moved up with no problem so I could meet warranty requirements. Amber Miles was attentive, kept me up-to-date on the progress of my repair, was courteous and a pleasure to deal with. It made what I thought would be an arduous task a pleasant visit. More
by Oneill37
Employees Worked With
Amber Miles: Service Advisor
