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Herlong Ford

Edgefield, SC

4.6
942 Reviews
Since 1933, Herlong Ford has committed to revolutionizing and legitimizing the new and pre-owned car business, guided by the principles of trust and open information exchange our goal is to provide a truly unique and satisfying automotive purchase experience for every guest, in every way. Why Buy From Herlong Ford? We shop our vehicles daily to make certain we are competitively priced with other like vehicles in the area No DOC fees, dealer fees or prep fees (this means there are NO hidden fees) A 3-day exchange policy on all Ford Certified pre-owned vehicles; buy with confidence We deliver Warranties are provided with ALL vehicles We are a "One Stop Shop" offering competitive financing options, vehicle protection / maintenance plans Our Ford Certified technicians rigorously inspect all vehicles prior to being placed on our lot for sale Carfax reports provided for all vehicles Family owned and operated since 1933 We offer top dollar for your trade and will buy your vehicle even if you don't buy ours. Let us make you an offer!
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775 Augusta Rd

Edgefield, SC

29824

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Showing 942 reviews

May 04, 2021

I was promised an extra key and hitch plate cover at time of purchase. I still haven’t receive them. It’s been over a month. I have emailed several people in sales department with no response. As nice as More

by BENNETT.ASHLEY03
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Dustin Rushton
May 25, 2021 -

Herlong Ford responded

Hi, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Herlong Ford, Inc.. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (803) 637-3151 and we will do our best to make this better. We hope to hear from you soon.

May 25, 2021 -

BENNETT.ASHLEY03 responded

After giving this review, Herlong Ford finally did make good on their promises. We received our key and hitch cover on May 6th. I hate we had to do the review to get a response, but I am thankful that they did keep their word eventually.

May 04, 2021

Easy to work with. Nice helpful sales people. I look forward to doing business with this dealership in the future. The 2 vehicles I purchased were additions to my fleet. More

by PURCHASING
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Wiseman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Rushton
May 07, 2021 -

Herlong Ford responded

Hi, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

May 03, 2021

Courteous and professional service staff. Like the fact that you can make an appointment and the service is promptly completed without any excessive wait time. More

by RICKALBOOTS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yalonda Daniel
May 04, 2021 -

Herlong Ford responded

Hello, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

April 23, 2021

Quick, clean & accurate. Yolanda is the most intelligent and personable employee at the entire dealership. She should be commended and awarded for her performance. I look forward to doing business with he More

by CWALINA0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yalonda Daniel
Apr 24, 2021 -

Herlong Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 22, 2021

Easy to work with, very friendly, they made sure that everything was right before we left . We ended up buying the loaner vehicle instead of the car we originally planned on buying More

by GLPRESTON59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Natalie Stevens
Apr 23, 2021 -

Herlong Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 21, 2021

The Service Staff could not have been nicer and extremely helpful. My only issue is the amount of time it took to schedule the repair. More

by GHAGAN48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Huizenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany Ashley, Yalonda Daniel
Apr 23, 2021 -

Herlong Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 21, 2021

Service department is more interested in getting out of there than treating the customer as the customer. Not happy with the responses. I felt like I had done something wrong. More

by DOUGSIDES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Danielle Huizenga
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yalonda Daniel
April 20, 2021

This is third vehicle purchased at Herlong it was easy and fast no back and forth. Would go back again. Sales rep has very good attitude More

by ajhankins10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janet Cleveland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Wiseman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Natalie Stevens
Apr 21, 2021 -

Herlong Ford responded

Hello, we appreciate your recommendation of our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

April 17, 2021

Been dealing with Janet for a while now Not only am a customer but a very good friend!!! Will tell friends to visit and buy also More

by Rockwoodred
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Janet Cleveland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Herlong Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 17, 2021

Wonderful experience! Sales Dept. went out of their way to take care of us! Cindy, Wes and Natalie are THE BEST! Won’t get better customer service anywhere! More

by Jennifer and Johnnie Oswald
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janet Cleveland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindy Mims
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes Herlong, Natalie Stevens
Apr 19, 2021 -

Herlong Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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