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Hill-Kelly Dodge Chrysler Jeep Ram
Pensacola, FL
1,083 Reviews
At Hill-Kelly Dodge Chrysler Jeep, we have been in business since 1950 and in our current location since 1968. We have a friendly and experienced customer care staff with a strong commitment to providing our customers with the best possible experience. We have been locally owned and operated in the Pensacola community since 1950. Our primary concern and focus has been the satisfaction of our customers. We look forward to building a relationship for life with yoU.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,083 reviews
August 31, 2021
Friendly & fast. It does not take 25 words to describe friendly & fast!Ditto,ditto,ditto,ditto,ditto,ditto,ditto,ditto,ditto,ditto,ditto,ditto,ditto friendly & fast!Ditto,ditto,ditto,ditto,ditto,ditto,ditto,ditto,ditto,ditto,ditto,ditto,ditto More
by marie
Employees Worked With
Brian Chicco
August 26, 2021
I thought the salesman and sales manager were very accommodating and fair negotiators. I would definitely go back. accommodating and fair negotiators. I would definitely go back. More
by Michelle.maxwell
August 25, 2021
Brian is the reason we are such loyal customers. The service we receive is always perfection. My cars radiator went out. And Brian was “I got u” we’ll fix it. No problem. And for someone who didn’t know service we receive is always perfection. My cars radiator went out. And Brian was “I got u” we’ll fix it. No problem. And for someone who didn’t know what was going on. He explained it all very clearly. He has always treated us like family. Thank you so much Brian. More
by Lulu
Employees Worked With
Brian Chicco
August 24, 2021
Excellent customer service every time I come in to do anything from making an appointment to buy my car and all in between. I love the customer service. anything from making an appointment to buy my car and all in between. I love the customer service. More
by playtymekelley
Employees Worked With
Other Employees :
Aaron Tuberville, Brian Chicco, DJ Hutton
August 23, 2021
Will was AWESOME and very helpful in getting this deal finished!! Very Professional and super knowledgeable! Looking forward to continue doing business in the future with this dealership! finished!! Very Professional and super knowledgeable! Looking forward to continue doing business in the future with this dealership! More
by KMAC
Employees Worked With
August 14, 2021
Professional, courteous and timely. Michael kept me well informed and his team did solid work. The customer lobby is well appointed and transportation was quickly arranged both ways. The 100k service has br informed and his team did solid work. The customer lobby is well appointed and transportation was quickly arranged both ways. The 100k service has brought my truck back to top performance. More
by WPB
August 10, 2021
I had a problem with warning lights in my Jeep Wrangler which I thought was probably a sensor failure, but I didn't want to drive it that way. I was able to get an appointment which fit my schedule and bro which I thought was probably a sensor failure, but I didn't want to drive it that way. I was able to get an appointment which fit my schedule and brought it in. The jeep was checked and a sensor replaced and everything seems fine. I was able to get a shuttle ride home and back so I didn't have to waste time while waiting. More
by tmccj9
Employees Worked With
Aaron Tuberville
August 10, 2021
First off, my salesman Tim was extremely pleasant and helpful. His sales manager, however, not so much. I went into the dealership looking for a specific truck. They didn’t have it, but Tim showed me so helpful. His sales manager, however, not so much. I went into the dealership looking for a specific truck. They didn’t have it, but Tim showed me something close. After a test drive, although this wasn’t my perfect truck, if the price was right I’d gladly purchase it. Knowing this, we went through the numbers a few times and unfortunately they ended up just above my maximum willing payment. Again, I’d be more inclined to take this offer for the perfect truck, but this one was missing a few key items for me. After telling the sales manager that I’d have to decline, I’d need a lower price for me to justify taking the truck that they have in inventory over my ideal truck, he threw the most unprofessional temper tantrum I’ve ever seen from a grown man. This guy did everything short of cursing me out right there on the sales floor. Even my salesman apologized for him. Before this incident, I was certain that when I was ready, this would be my dealership to buy from, but after this sales manager’s tantrum, I’m extremely reluctant to ever give them mine or my families business. More
by jbh95
August 03, 2021
When another dealer could not fix my truck I was frustrated . Brian listened to what my concern was and explained in an easy to understand manner of what your technician found . Instead of 3 times a frustrated . Brian listened to what my concern was and explained in an easy to understand manner of what your technician found . Instead of 3 times at another dealer he made sure your dealer got it right the first time. He has definitely earned my business and I will drive out of the way for good service More
by Vcs2455
Employees Worked With
Brian Chicco
