Hill-Kelly Dodge Chrysler Jeep Ram

Prince made the process so easy and really broke down things, so I could understand. I was confident in my decision to purchase knowing that Prince was working with me to make it a smooth process. things, so I could understand. I was confident in my decision to purchase knowing that Prince was working with me to make it a smooth process. More

I had an excellent experience at this car dealership. The staff was friendly, knowledgeable, and efficient. The staff was friendly, knowledgeable, and efficient. More

Prince Ash is a wonderful salesman and did everything he could to help my sister Chelsea to drive away with a good reliable car very down to earth guy easy to talk to made her feel very comfortable she's he could to help my sister Chelsea to drive away with a good reliable car very down to earth guy easy to talk to made her feel very comfortable she's very appreciative of Prince help and so am I More

I had the absolute best experience working with Prince. He was patient and very knowlegable during the whole process. He took his time and explained everything in great detail to me. My husband wasn't ab He was patient and very knowlegable during the whole process. He took his time and explained everything in great detail to me. My husband wasn't able to be with me during the purchase process, and Prince had no problem with calling him and explaining everything to him for me and answering his questions. He went above and beyond at keeping me updated on everything. I can tell he is very passionate about his job and does it with the biggest smile on his face.This guy is definitelty going places! I highly recommend Prince to anyone looking for an honest and trustworthy sales representative! More

Amazing experience. Will made the entire process a joy. Car was prepped to my expectations Will made the entire process a joy. Car was prepped to my expectations More

Great people to work with Buster was very helpful and got us in the right vehicle us in the right vehicle More

Prince greedy does before we even got out of the vehicle. Right off the bat I told him I had a hard one for him and explain what I was looking for within minutes he had a vehicle for me to look at. Actually Right off the bat I told him I had a hard one for him and explain what I was looking for within minutes he had a vehicle for me to look at. Actually bought that vehicle. Very polite young man knows what he's talking about not pushy and if he doesn't know he'll go find some one that does and let you know not going to feed you a line of bull. More

Michael did a great job of handling my service request to have oil changed and tires rotated. The wait was not long to have this service performed. have oil changed and tires rotated. The wait was not long to have this service performed. More

Employees are very helpful and very friendly. They always go above and beyond. Bambi in the service department is amazing! They always go above and beyond. Bambi in the service department is amazing! More

The customer service at this dealership is absolutely atrocious. We got an oil change done at this dealership in October of 2021 in our Jeep that hardly ever gets driven. We had it done right before we atrocious. We got an oil change done at this dealership in October of 2021 in our Jeep that hardly ever gets driven. We had it done right before we moved 1,000 miles away. Fast forward to now and only 1,900 miles later we go to change the oil in it because it had been sitting awhile and we find that the drain plug in the oil pan had been so overtightened that we cannot remove it. After several hours of trying to remove it we contact our local Jeep dealership in the new state and they told just that the drain pan most likely is damaged now and will need replaced. After MANY calls to Hill Kelly we were told someone would call us back. We spoke with Brandy a few times who assured us someone would call back. A few other employees that we spoke to told us that Paul Marchant would call us back as soon as possible. That never happened. The next day, and several more calls later we finally talked to Paul Marchant, who is allegedly the service supervisor... and not sure how he got that position. He basically told us that the he wouldn't stand behind another Jeep dealership looking at our Jeep and telling us that in fact there was damage that was caused by Hill Kelly. when we told him that this was unbelievable and it wasn't the first time we had problems at Hill Kelly he said well why do you keep coming back then? He said there are plenty of other Jeep dealerships you can get your vehicle serviced at. Not once did Paul apologize for this bad experience or offer to help in any way. He simply told us to go elsewhere or drive 1000 miles back to Hill Kelly so he could look at it, and still said he wouldn't guarantee anything would be done by them. Mr. Marchant said that the other Jeep dealership could get the overtightened plug out and re-tap the oil pan and it shouldn't cost us much money. He stated it would be our responsibility to pay for anything that had to be done, even though it was their mistake. He went on to say that he had spoken with Mr. Miles Bentley personally and that Mr. Bentley indicated that they would not stand behind their work. Mr. Marchant said this incident is our fault because we only change the oil about once a year since we only drive the vehicle maybe 2,000 miles a year. I am pretty sure that Mr. Bentley would be disappointed to hear his service supervisor tell a customer to go get their jeep serviced somewhere else. Mr. Marchant, I will continue to repeat this review in every forum until this situation is resolved. More