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Honda Universe

Lakewood Township, NJ

4.8
1,854 Reviews
Honda Universe has been at this location for over 30 years. We are proud recipients of the Honda President's Award for customer service. Visit our website for information on new, pre-owned, and certified inventory, price quotes, financing, or to have your vehicle appraised.
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1085 Ocean Ave

Lakewood Township, NJ

08701

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Showing 1,854 reviews

March 21, 2019

Excellant service John was very knowledgeable and provided me a great deal of information on the Honda Ridgeline. I am considering. buying a truck so I stopped by to se More

by Lou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2019 -

Honda Universe responded

Hello Lou, thanks for the great review. It's awesome to hear that John was able to provide you with all the information you needed about the Ridgeline. We will look forward to helping again when you're ready to purchase. Thank you for choosing Honda Universe!

March 20, 2019

Very Customer Oriented Did all they could to make sure I was taken care of and happy with my car. Everyone took the time needed to make sure I got the car and options I requ More

by Barnwitch
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rahsaan Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Martinez-condado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ozzy Rosa
Mar 21, 2019 -

Honda Universe responded

Thank you for the thoughtful five star review. It's wonderful to know that our team made sure you were well taken care of! Thank you for choosing Honda Universe, and we will look forward to helping you again with any future needs.

March 17, 2019

Not to bad Miguel Aleman and Osvaldo Rosa were awesome very helpful and professional did there best to help you out. Nick Salerno on the other hand reminds you o More

by Not to bad
Recommend Dealer
Yes
Employees Worked With
Nick Salerno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Aleman, Ozzy Rosa
Mar 18, 2019 -

Honda Universe responded

Thank you for taking the time to provide us with your feedback. We apologize that you had this experience with us. Here at Honda Universe, our customers’ satisfaction is our top priority. Please give us a call at (732) 719-6964 and our staff will be happy to discuss your concerns with you.

March 15, 2019

Helped when others would not My Mother leased a car with Causeway Honda. Instead of renewing her lease, she choose to lease a Subaru. Instead of just taking the car back to the Ca More

by Chris
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2019 -

Honda Universe responded

Hello Chris, thanks for your five star review. It's a pleasure to hear that John McGraw was so helpful and accommodating. We enjoy knowing that he was able to go above and beyond to help. Thank you for choosing Honda Universe and we look forward to helping you again with any future needs.

March 14, 2019

Felt bullied by financial manager I can’t say enough about how lovely the salesman, Karlos Merrill’s was. He listened to our needs and tried hard to help make the sale. We were purch More

by Cjw27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Karlos Merrick
Mar 18, 2019 -

Honda Universe responded

Thank you for taking the time to provide us with your feedback. We are glad to know that Karlos was helpful and we wish to apologize for your negative experience with us. Here at Honda Universe, our customer's satisfaction is our top priority. If we can do anything in the future to help, please give John McGraw a call at (732) 370-9700 x4109 to discuss any questions.

March 10, 2019

BEST SALES EXPERIENCE EVER IF YOUR GOING TO HONDA UNIVERSE. DO WASTE YOUR TIME WITH ANY OTHER SALES REPRESENTATIVE. GO SEE CARMINE BUONO. IF YOU GOT QUESTIONS ABOUT ANYTHING HE More

by Pl1992
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carmine Buono
Mar 11, 2019 -

Honda Universe responded

Thanks for your feedback. We're very glad to know that Carmine is so helpful and provided you with excellent customer service. We also enjoy hearing that you're willing to recommend him so highly. Thank you for choosing Honda Universe!

March 05, 2019

Great Experience Steve was my salesman and Nick managed the financial negotiations. They made this a very pleasant car buying experience. I was thrilled to have both More

by JXC
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Umoru
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2019 -

Honda Universe responded

Thanks for the terrific five star review. It's wonderful to hear that Steve was able to provide you with an easy car buying experience! We also enjoy knowing that he was very pleasant and thanks for recommending him so highly, and for choosing Honda Universe.

March 04, 2019

Great experience Worked with Carmine to get a solid deal for my daughter. He was honest and straight up. Made the experience fast considering i usually need to drink h More

by Ekaiser77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carmine Buono
Mar 05, 2019 -

Honda Universe responded

Thank you for the thoughtful five star review. It's wonderful to hear that Carmine was able to provide you and your daughter with a great car buying experience! Thank you for choosing Honda Universe, and we will look forward to helping you again with any future needs.

March 04, 2019

Awesome Everyone is so nice helping us through the process,Neil Goldstein and Nick Salerno you rock.I never thought of getting approved at all.I was a bit ner More

by Louibe04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2019 -

Honda Universe responded

Thanks for the great review. It's awesome to hear that Neil and Nick were able to help you and you're satisfied. Congrats and thank you for choosing Honda Universe!

March 03, 2019

Absolutely amazing I had a very pleasure experience at this location especially as a first time buyer carmine was very helpful and every way possible very welcoming I w More

by Sadebland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carmine Buono
Mar 05, 2019 -

Honda Universe responded

Thanks for your five star review. It's a pleasure to hear that Carmine was very welcoming and provided you with great service. It's also great to know that you're happy to be a first time buyer! Thank you for choosing Honda Universe and we look forward to seeing you again.

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