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Honda Universe

Lakewood Township, NJ

4.8
1,864 Reviews
Honda Universe has been at this location for over 30 years. We are proud recipients of the Honda President's Award for customer service. Visit our website for information on new, pre-owned, and certified inventory, price quotes, financing, or to have your vehicle appraised.
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1085 Ocean Ave

Lakewood Township, NJ

08701

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Showing 1,864 reviews

September 01, 2021

John McGraw was very professional and helpful last week when I was at dealership I was talking to John about a couple of small issues with the car. He explained there was not a problem with the system I j More

by Lou
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Honda Universe responded

Thanks for sharing your feedback. It's great to know that John McGraw was very professional and helpful, and he made sure everything was corrected and reset, and you're pleased with the great customer service you received. Thanks for the terrific recommendation as well.

September 01, 2021

Today I took my new ( used) car in for service. I was lied to about what was wrong with my back up camera then was told that I need a new tire I went to another dealership and the camera was broken and More

by jcalvitti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg was terrible in sales and the service manager won’t even call back
Sep 02, 2021 -

Honda Universe responded

Thank you for taking the time to provide us with your feedback. We apologize that you had this experience with us. Here at Honda Universe, our customer's satisfaction is our top priority. Please give John McGraw a call at (732) 370-9700 x4109 to discuss further. Thank you.

September 01, 2021

Greg was super helpful with helping us with our purchase, he made the whole process stress free, would definitely recommend again for a new or used vehicle. More

by MIke
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rahsaan Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Cunha, Greg Groeller
Sep 02, 2021 -

Honda Universe responded

It's a pleasure to hear that Greg was super helpful and he made sure everything was stress free, and you're willing to recommend him as well. Thanks!

September 01, 2021

When you hear the words professional, great, awesome, and the best experience when buying or servicing a car, the person who’s name that is always mentioned is John McGraw. Mr. McGraw makes the car buying/se More

by jmmilon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Honda Universe responded

Thank you for your feedback. We're so glad to know that John McGraw was very professional and you're pleased with everything. Thanks so much for sharing your kind remarks, and we'll look forward to helping you again with any future needs.

August 31, 2021

It was time to service my Honda and I brought it in with some questions and Jessica in Service was very knowledgeable and John made sure everything was completed above and beyond our expectations! Thank you More

by dianec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Honda Universe responded

It's great to hear that Jessica and John were so helpful, and they went above and beyond your expectations! We're very glad to know that you're pleased with everything.

August 31, 2021

Excellent service as always! The service staff is incredibly friendly, knowledgeable and helpful. Also stopped in to see John McGraw and talk about our upcoming new car purchase. We wouldn't go any More

by TFPetersen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Umoru
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Honda Universe responded

Thanks for telling us that John McGraw was very helpful with your new car purchase. We're glad to know that you received excellent service, and you appreciate our incredibly friendly and knowledgeable team.

August 31, 2021

John McGraw was great and very informative. He really made me feel relaxed and helped me make my decision. I would recommend him to everyone. More

by kpaxson71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Honda Universe responded

Thank you for sharing your kind remarks. It's wonderful to hear that John McGraw was great and very informative. It's also nice to know that you felt relaxed and happy with your decision. Thanks for the terrific recommendation as well.

August 31, 2021

Ryan and the Honda team helped me out through the whole time of me buying my first car. It was a nice quick working experience. More

by DANNYCARBS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan marter, Al Cunha
Sep 01, 2021 -

Honda Universe responded

Thanks for telling us that Ryan was so helpful and you're pleased with your first car purchase. We enjoy knowing that you had a nice and quick experience!

August 28, 2021

I was taken care of very rapidly. The people involved were very friendly and competent. I would not hesitate to do business with them again. More

by SKISINGER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Martinez-condado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Cunha
Aug 29, 2021 -

Honda Universe responded

It's so nice to hear that our team was very friendly and competent. Thanks for the great review and we really appreciate your recommendation as well.

August 25, 2021

John McGraw was very helpful and salesman Chris was great. More

by bootehill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
Aug 26, 2021 -

Honda Universe responded

It's wonderful to hear that John McGraw and Chris were very helpful to you, thanks for the nice review!

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