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Honda of Cleveland
Cleveland, TN
1,570 Reviews
Locally owned and operated with a A+ Better Business Bureau rating, Honda Cleveland is a full service Honda dealership. Honda Cleveland has been awarded Honda's President's Award seven times and was the first dealer in Tennessee to be Express Service Cerified. Honda Cleveland has been nominated four times for the Better Business Bureau's Torch Award for business ethics.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 PM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,570 reviews
March 12, 2017
Easy Car Buying Experience Found the car I wanted on Auto Trader. Michelle and Rodney were professional and friendly as we discuss price over the phone. I lived over two hours a Found the car I wanted on Auto Trader. Michelle and Rodney were professional and friendly as we discuss price over the phone. I lived over two hours away and wanted to be sure everything was agreed on before making trip and purchase. Upon my arrival, Fred greeted me at the door and has the car ready for the test drive. Fred was very friendly and made sure I understood all options and conveniences of the car. Between my arrival and departure, I spent less than two hours in the dealership and that was because the finance department was busy. Easily my best car buying experience. More
by rebglb
March 11, 2017
Easy, fun, and helpful Andre D. Dolberry was very helpful and so nice. Everyone we experienced was very sweet and attentive to our questions and needs. We were offered refre Andre D. Dolberry was very helpful and so nice. Everyone we experienced was very sweet and attentive to our questions and needs. We were offered refreshments and taken care of very well. I will recommend this place to anyone looking for a new car! I will also recommend they speak to Andre! More
by hayleerm
Employees Worked With
March 11, 2017
great service the they did the work they said in a timely manner and a fair price answer all of my questions checked out everything for me well satisfied they did the work they said in a timely manner and a fair price answer all of my questions checked out everything for me well satisfied More
by cars
Employees Worked With
Roger Russell
March 10, 2017
Levels Above Their Competitors I had been contemplating purchasing a new vehicle for over a year, but kept putting it off to avoid the much dreaded "typical car buying experience". I had been contemplating purchasing a new vehicle for over a year, but kept putting it off to avoid the much dreaded "typical car buying experience". I looked at many dealerships, makes & models. Dealt with the pushy sales people & overbearing sales/finance mangers. I had seen a Honda Accord that I was very interested in, but due to such a bad experience, I didn't want to make a purchase with that dealership. I called Stephen Haley at Honda of Cleveland to see if they had the same vehicle in stock. They not only had it in stock, but at a substantially lower price. He invited me to visit & test drive the car. He introduced me to Shawna Ellis who had the car pulled around & ready for me. She was very patient & kind. They were truly concerned about putting me in the vehicle that suited my needs & at a price that I was comfortable with. Needless to say, I am the proud owner of my first Honda & I love it! Shawna had every detail covered even down to introducing me to the gentlemen in the service department. Brandon was kind, thorough & made the finance process seamless. The professionalism is unmatched by any other dealership in our area. It is obvious that they believe in the product, care about their customers & love their jobs. If you are thinking about purchasing a vehicle, please visit Honda of Cleveland. You won't be disappointed!! More
by GDavis
March 10, 2017
Awesome! It is all about the customer, from the time they drive on our lot, to the time they leave our dealership. I am humbled that customers would consider o It is all about the customer, from the time they drive on our lot, to the time they leave our dealership. I am humbled that customers would consider our dealership for their next purchase of one of our automobiles for their needs! More
by John davis
March 10, 2017
First service I went to the dealer to have the first service on my 2017 accord, when I arrived a service writer welcomed me and took my information, I then shared s I went to the dealer to have the first service on my 2017 accord, when I arrived a service writer welcomed me and took my information, I then shared some concerns with him and proceeded to the waiting room. The area was clean and comfortable, my salesman Andre walked thru and welcomed me, a short while later my car was done and I was on my way, very happy with the decision to buy a vehicle here at Honda of Cleveland More
by Robert Richardson
March 05, 2017
Outstanding Car Buying Experience My wife and I received an email last week from Honda of Cleveland outlining some amazing deals on new Honda Accords. We stopped by the dealership the My wife and I received an email last week from Honda of Cleveland outlining some amazing deals on new Honda Accords. We stopped by the dealership the next day, to "check it out." We met Robert Lawson, our salesman, told him what we were interested in seeing. He gave us the keys and said, "Go drive it, and see what you think." The Honda Accord Hybrid is an amazing vehicle: it rides comfortably, has excellent handling and power, and seems to run very efficiently. I was especially impressed when I saw on the dashboard: "Range 702 miles!" Robert answered our questions, and before the afternoon was over, we had signed the papers on a new 2017 Honda Accord Hybrid! We've only had it a week, but thus far, we are very well satisfied. More
by tidefan
Employees Worked With
Robert Lawson, Sales, Kristina Lowe
March 03, 2017
rude salesperson I have never written a review before but the experience we had at Honda of Cleveland was the worst I have ever experienced at a car dealership. My son I have never written a review before but the experience we had at Honda of Cleveland was the worst I have ever experienced at a car dealership. My son and his fiance were looking at a 2015 Honda and had already drove the car and wanted my husband and I to drive it and help them make a decision on whether to buy, the car was great and we asked the salesman if they could come down any,he went into a long explanation of all the reasons he couldn't come down on the price and I ask him if they could waive any of the dealer fee, his response was "No" that's how the owner goes on his Aspen ski vacation. If you are looking for a nice car, you might find it at Honda of Cleveland, but I guess you need to be willing to pay for the owners Aspen Vacation. More
by vr26
Employees Worked With
Robert Lawson
February 27, 2017
Outstanding Service The service department is outstanding! They are really friendly and helpful. I am always in and out pretty quick. No matter where you bought your Hon The service department is outstanding! They are really friendly and helpful. I am always in and out pretty quick. No matter where you bought your Honda, Cleveland Honda is the best place to have it serviced. More
by Peppy
Employees Worked With
Mark Duncan
February 26, 2017
You Need An Appointment I came without an appointment and they told me I would have to wait several hours. But gentleman told me I could come back after one and it would n' I came without an appointment and they told me I would have to wait several hours. But gentleman told me I could come back after one and it would n't be crowed at all. This was so helpful. Got right in and out after one. More
by KayeRose
Employees Worked With
