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Honda of Kenosha

Bristol, WI

Overview
Employees
Reviews
Vehicles
4.7
5,825 Reviews
Home of the Lifetime Powertrain Warranty for all New Vehicles. (see store for details) Since we opened our doors in May of 2010, we have delivered a customer experience that is unmatched in our community. Our team members live in the community but our store is about being a family. We offer amenities like; Flat Screen TV Lounge, Business Lounge with Work-Desks and Free Computers, Free Wi-Fi, Free Starbucks Coffee, Free Shuttle Service for Sales or Service, and a Children’s Playroom. Just a couple of the added incentives that HK customers enjoy are: Complimentary UNLIMITED car washes* Complimentary loaner cars* *See dealer for details
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12180 77th Street

Bristol, WI

53104

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Showing 5,825 reviews

June 04, 2022

Very unhappy with the service. Did not complete the service requested and provided no solution. More

by jeff.nielsen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Valente
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2022 -

Honda of Kenosha responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Jeff, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Jun 06, 2022 -

jeff.nielsen responded

I was recently in Honda of Kenosha - a place where I purchased the vehicle in 2016 and have had service completed solely since the beginning. I worked with the service advisor Joe Valente and have for a while. I requested a simple oil change and tire rotation. Other services were recommended and completed as well - totaling over $700. However, they were unable to complete the tire rotation due to the fact that the technician could not get one of the wheel locks off. This has been an ongoing issues for several years and have often found myself with a loaner vehicle because they couldn't figure it out in a timely manner. This time, Joe told me they were having issues again, provided a loaner vehicle, said they would order different wheel locks and to come back the next day. The following day I received a phone call from Joe saying the new wheel locks didn't fit and they could not complete the simple service request. Shouldn't that have been spec'd out prior to ordering? When I asked what I could do about it, he offered no other option. Simply stating "I don't know what to tell you." Unacceptable as a Service Advisor. They left the cracked wheel lock tool in my cup holder and I was left with no answer or solution. For Honda of Kenosha to ultimately tell me they now can't do a simple service when they sold me the vehicle in the first place is ridiculous and absolutely unacceptable. Very disappointed.

June 04, 2022

Very clean inside of dealership and the salesman was very polite and pleasant to work with. More

by 4kidsrenee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amos Longanecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ritchie Sutton, Mousa Abuhassan
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Jun 06, 2022 -

Honda of Kenosha responded

Thank you so much for choosing Honda of Kenosha! Please let us know if we can be of any more assistance!

June 04, 2022

We walked in and were immediately greeted by Anthony Lee. We knew what we were looking for and was impressed by how quickly the vehicles were ready for a test drive. More

by jn2765
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amos Longanecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2022 -

Honda of Kenosha responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Honda of Kenosha!

June 03, 2022

They were able to get my van in and replace the alternator the same day. Excellent customer service More

by Jim.rasmussen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Waddell
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2022 -

Honda of Kenosha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Jim, and we are thrilled that you found your experience with us to be a positive one at Honda of Kenosha. Please don't hesitate to reach out if you need anything else.

June 03, 2022

This dealership is hands down the greatest Honda dealership around. The staff was very pleasant and helpful More

by cthorne0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amos Longanecker
Other Employees : Randy Wilson, Mousa Abuhassan
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Jun 06, 2022 -

Honda of Kenosha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Kenosha.

June 03, 2022

Great service and honest people. Thank you Sam...You were great! Will come back for service. More

by BRENDAMICHELSON0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2022 -

Honda of Kenosha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Sam met your expectations. Thank you again for choosing Honda of Kenosha, we look forward to having you as one of our valued customers for many more years to come!

June 03, 2022

I came in for a warning light on my dash for 12 volt battery charging problem, dropped my car off and it was a fuse. Couple days later got a call back that my car was ready for pickup and repair was com More

by ryanearnshaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JEREMIAH ROSE
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Jun 06, 2022 -

Honda of Kenosha responded

Providing a positive experience is our top priority, Ryan, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

June 01, 2022

Honda of Kenosha service is committed to giving each person and their Honda the best care, yet are not over aggressive. Joe V was very friendly, as is everyone. If I do encounter an issue, they do wh More

by EDNSHARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2022 -

Honda of Kenosha responded

Thank you for taking the time to leave us this fantastic five-star review. We are very happy to hear that Joe provided you with such a positive experience. We sincerely value your business and look forward to your next visit.

June 01, 2022

Quick and easy - very professional - I'll do it again for my various service needs. More

by dnyberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Rohrssen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2022 -

Honda of Kenosha responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We look forward to having you as one of our valued customers for years to come.

June 01, 2022

Friendly and made me feel valued as a customer. They had an answer for every question and were willing to go out of their way to get answers they were unsure of. More

by tpuhrjr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Marti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Graves
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2022 -

Honda of Kenosha responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Honda of Kenosha!

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