Honda of Ocala

Horrible service experience. Had an appointment this morning for auto butler. Received several emails reminding me of my appointment . I showed up and was told machine was broken Had an appointment this morning for auto butler. Received several emails reminding me of my appointment . I showed up and was told machine was broken and no idea when it would be fixed. I asked why no one called me to cancel the appointment and I received a shrugged shoulder with the words "I have no idea".. More

I am so glad I did not purchase a car here. They have what is called an Advantage fee - approx $3000 - which they tack on to every purchase; but it is not clearly indicated in the advertised pr They have what is called an Advantage fee - approx $3000 - which they tack on to every purchase; but it is not clearly indicated in the advertised price. For instance, if you see a price online for $15000 and don't read the fine print somewhere else on their website, you will find that when you get to the dealership, this fee is added to the purchase - essentially making a $15000 car more like $18000. So you're already negotiating from a place far higher than what you expected. Then, there are the state fees which are over $1000 that supposedly are normal. These were never fully explained; but I assume they are the DMV fees. And yet I ended up paying just $200 for the same fees at another dealership. Finally, there are the documentation fees which are over $1000. Based on research, this is significantly higher than the average in Florida. I ended up paying $300 for the same fees at the other dealership. Do your homework and make sure you are familiar with Florida statute 501.976 as it pertains to advertised prices, fees, and dealer profits. More

one word - weird. Never got the info asked for, felt more like an interrogation. They need to focus more on answering customer questions. Never got the info asked for, felt more like an interrogation. They need to focus more on answering customer questions. More

Excellent customer service with sales and finance. On my vehicle lease.Nev, Ramy and Zach were great On my vehicle lease.Nev, Ramy and Zach were great More

Very family oriented & helped wonders with our purchase. We drove 3 hours to buy a car & with the help of Honda Ocala & "Batman" we were able to go home in our new car! We drove 3 hours to buy a car & with the help of Honda Ocala & "Batman" we were able to go home in our new car! More

Brandon has been our service advisor from day 1, He has always treated us with courtesy and respect. He is always a pleasure to deal with! always treated us with courtesy and respect. He is always a pleasure to deal with! More

BEST SERVICES EVER. RAMY HELP ALOT. AND I APPRECIATE THAT. Will be back again to this dealer RAMY HELP ALOT. AND I APPRECIATE THAT. Will be back again to this dealer More

Went in for oil change started home and car started smoking had to wait 2 hrs for tow truck all iol had blowed out all they did was replace oil and filter and sent me on my way now I am scared to go on smoking had to wait 2 hrs for tow truck all iol had blowed out all they did was replace oil and filter and sent me on my way now I am scared to go on any long trip was scheduled to go to ky so I had to cancel my trip they offered me a free oil change to compensate there is no way I would let them change my oil again More

Great associates. Ramy and Troy took the time and went the extra mile to put us in our new Ridgeline. Very professional and courteous. Ramy and Troy took the time and went the extra mile to put us in our new Ridgeline. Very professional and courteous. More

Best car purchase experience. We came in on Saturday evening net expecting to buy a car, but we did! Thank you. We came in on Saturday evening net expecting to buy a car, but we did! Thank you. More