Honda of Ocala

Purchased fifth car from Ocala Honda. I purchased a new Honda Civic EX-L yesterday. I was very pleased with your professional staff. Salesman, Larry Lopez, thoroughly explained the vehic I purchased a new Honda Civic EX-L yesterday. I was very pleased with your professional staff. Salesman, Larry Lopez, thoroughly explained the vehicle during my test drive. Larry's friendly demeanor made the sale a smooth transition. Troy Vandal, finance, got me an outstanding interest rate. I could not be happier. Thank you. More

This dealership charged me $3,000+ for a maintenance warranty. And the car still had 69,000 miles left on the manufacturer’s warranty. And they run at the same time. warranty. And the car still had 69,000 miles left on the manufacturer’s warranty. And they run at the same time. More

I bought a new Honda Accord sport a couple of days ago. I was so happy with the personal attention I received from the salesman Michael Lehman. He helped me pick the right car. I was very happy with the d I was so happy with the personal attention I received from the salesman Michael Lehman. He helped me pick the right car. I was very happy with the deal I got. He also explained everything I needed to know about the car. More

Charlie helped me out, all the way from Northern Michigan. My dad's car needed service, and I requested they pick it up, since it had been serviced a couple days before. They picked it up, and I d Michigan. My dad's car needed service, and I requested they pick it up, since it had been serviced a couple days before. They picked it up, and I do appreciate it. Thanks, Suzanne Goutziers Stickney More

Front Office and Troy at Finance Were Great! 1. Front office staff are friendly and helpful. 2. In finance, Troy Vandal (Finance Manager) was great. He worked with our budget. Has the heart of 1. Front office staff are friendly and helpful. 2. In finance, Troy Vandal (Finance Manager) was great. He worked with our budget. Has the heart of a teacher. He is the kind of person you want on your team. He cared to explain to us all our options, even after we asked him to explain things 2 or 3 times. Very patient and polite. 3. Harry Vazquez (Salesperson): Impression we got was that he was not very motivated to work with us. We got to the dealership at 4pm on Friday, 5/8/20. When he asked for my drivers license and insurance so I can test drive a couple of cars, he did not give the cards back and it completely skipped our mind to ask later. Is it a regular practice for car salesmen to keep customer's driver's license and insurance card? We were almost home (45 mins away) and four hours later when we realized that I did not get my license back, making us have to drive back first thing the following day (from Lady Lake). At that point (Friday night at almost 9 pm), the dealership was already closed. Driving early the next morning while the Sales Team were still in their meeting was fine. I'm just thankful my driver's license is not lost. 4. Another thing that I cannot get out of my mind was something he said when we were getting ready to leave. When the salesman told us the car is ready (detailed?), I asked what was the process of sanitizing/cleaning the car especially with Covid 19 health concerns, the reply was, 'Oh I don't know anything about that.' Looking at their website now, under Cabin Sanitation and Protection, it says: Dynex FP Sanitizer Plus is the primary product that will be used to sanitize ALL points of contacts in EACH store and in EACH vehicle – ALL vehicles in the showroom and IN inventory, all loaners and vehicles used for test drives and all our guests’ vehicles following service and prior to returning it. Dynex has long been used to sanitize restaurants, handling and processing areas and has been shown to effectively combat microbes and viruses. If this is what their website claims, I think it's IMPORTANT to educate everyone on their Sales Team about this process so they can pass the information along to their customers. Another thing, we can tell the inside of the vehicle was not wiped down because of the layer of dust (and piece of bug or debris) that was on the dashboard. There was also a visible handprint on the ceiling right on top of the driver's side. 5. Also, is it not a common practice for dealerships to put a full tank of gas? Just as a courtesy? I suppose that's only on brand new cars. 4 hours later, we were depleted and had no energy to remember to ask for this, assuming that it was a common courtesy practice. The CRV came with a quarter tank of gas. 6. There's a philosophy that I live by, "People don't care how much you know, until they know how much you care." And our experience with the salesman did not allow us to feel that he cared. When we woke early the next day (Saturday) to make sure that we were there right when they opened, (the sales team) were in their meeting. We were there at 8:30-8:45 a.m. That's fine, we waited. At this point that morning, I had already asked H.V. where my license was. He quickly started looking around for it, eventually, it was found somewhere on the front desk (another thing that bothered me having my license sitting on their main front desk) and then he handed the license to me with no word or apology. 8. Three days later on Tues, 5/12/20 after we purchased the car, I called the dealership to ask for the Customer Feedback Survey. I spoke with Sales Manager (Justin Saez) who listened and said that the feedback form comes in the email about a week later. I think it should come to the customers sooner rather than later (my opinion). 9. Overall, I believe our experience could have been better than how it went. My advice to future customers is to do your part and research deep and wide so you can equip and prime yourself for the best experience possible. Good luck and best wishes! -Gracejoy More

Servay Your review site wouldn’t let me comment where it said I could. You need to correct this. Everyone was friendly and helpful, but... The reason for Your review site wouldn’t let me comment where it said I could. You need to correct this. Everyone was friendly and helpful, but... The reason for the rating of four is a breakdown of communication at dealership. After my purchase I left the car for detail work to be done as I was promised and came to pick up car on Monday and none of the work had been done. I was not pleased. The salesperson and service department need to communicate better with each other. There lack caused an inconveniences for me. Now the car has to return back to dealership for the detail work to be completed. I was told they would come to the house and pick it up Wednesday. So at this point I will have to wait and see. More

Great sales and service. Honda of Ocala has a clean and modern showroom. Mike Lehman was our salesman and he was exceptional. He went with us, taking our possible new Odyssey Honda of Ocala has a clean and modern showroom. Mike Lehman was our salesman and he was exceptional. He went with us, taking our possible new Odyssey Van to our home, so we could be sure our old Irish Wolfhound could easily get in and out of the Van. He also helped us to get a hitch, roof rack and tinted windows added all for a reasonable cost. Mark in the Service Department has also been great and we even get a free lunch if we have to wait very long. More

Mike Lehman was a great salesman to deal with he was very informative and helful in choosing my new crv. I like dealing with honda of ocala always very professional and courteous. informative and helful in choosing my new crv. I like dealing with honda of ocala always very professional and courteous. More

2020 Honda I was very pleased with the whole experience. Alex really knew his stuff. No matter what question was asked he was right there with an answer. All I was very pleased with the whole experience. Alex really knew his stuff. No matter what question was asked he was right there with an answer. All of the people I met there were so very friendly and smiling all the time. I am very happy with my choice of vehicles and the people I dealt with which were Alex Bowers and Patrick in the Finance Dept. I would definitely use this dealership in the future. More

As I was greeted everyone was so welcoming and friendly. The dealership itself was very clean and had great displays of beautiful cars. I will recommend. The dealership itself was very clean and had great displays of beautiful cars. I will recommend. More