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Honda of the Avenues - Service Center
Jacksonville, FL
3,063 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,063 Reviews of Honda of the Avenues - Service Center
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July 11, 2025
Very professional , great communication, timely, I had no issues and a great service experience at the dealership no issues and a great service experience at the dealership More
by JS622
Verified CustomerEmployees Worked With
July 11, 2025
As an update - when I called today to speak with the Service department, Bobby claimed it was just coincidental and had nothing to do with any of their work over the last two weeks. They offered nothing Service department, Bobby claimed it was just coincidental and had nothing to do with any of their work over the last two weeks. They offered nothing to correct their own mistakes. Completely dishonest and untrustworthy. No one should ever bring their vehicle here for service. Their customer service is equally abysmal. Do not have your vehicles serviced here unless you want to pay thousands of dollars for them to leave your vehicle more broken than when you brought it in. We dropped off van for servicing because AC was not blowing at full strength. Honda said evaporator was clogged and needed to be flushed. However on day after we picked it up, it still sounded clogged and did not blow properly/cool. Ultimately, we took the van back and this time they said a dead mouse clogged the evaporator, which caused water damage underneath the carpet, ruined the blower, and caused the smell. This should have been caught the first time we dropped off the van, but I gave them a second chance. After paying another $2k to fix it properly, we went to pick up the van yesterday and the lift gate would not work. It has only been in Honda’s care for the last fourteen days yet they want another $1344 to fix what they broke. It worked properly when we dropped it off, and the van is less than 5 years old. After 16 days in their service shop over the last month, my van is still not fixed properly. And I am told that the lift gate breaking while in their care is “just a coincidence” because of a sealing issue yet somehow my car hard been in a covered garage for two weeks. Terrible experience. More
by HondaOdyssey
Employees Worked With
July 06, 2025
Oil change Service was completed within the hour and this was truly appreciated as of my work and busy schedule. Thank you! was truly appreciated as of my work and busy schedule. Thank you! More
by roses1230
Employees Worked With
July 06, 2025
Marcellis was great. Service was great. The shuttle took us home and came and got us when the repairs were completed. Shuttle was great yoo. Service was great. The shuttle took us home and came and got us when the repairs were completed. Shuttle was great yoo. More
by TXWALDRP
Employees Worked With
July 06, 2025
I have visited here twice and Marcellis has been an absolute pelasure to work with having my car fixed. Any question I ask about my car being a new owner, he can answer exactly in a way I can understan absolute pelasure to work with having my car fixed. Any question I ask about my car being a new owner, he can answer exactly in a way I can understand. He is the best!!! More
by LINDSEYADAIR77
July 02, 2025
This was my first service visit since the purchase of my Honda, great service from the start of scheduling my appointment online to end of having my car service. Honda, great service from the start of scheduling my appointment online to end of having my car service. More
by msval8
Employees Worked With
July 02, 2025
Amazing job . They are really good on getting all the help you need. Also they shoe me step by step what they are doing. They are really good on getting all the help you need. Also they shoe me step by step what they are doing. More
by casanova.wilfredo
Employees Worked With
July 02, 2025
I love this dealership. I drive from North Carolina because I don’t wanna go anywhere else. I drive from North Carolina because I don’t wanna go anywhere else. More
by Stacey P.
Employees Worked With
July 01, 2025
Paula Williams is the BEST! She is always friendly and helpful. This service department had our car in and out in a very timely manner. We even added an extra service request, w She is always friendly and helpful. This service department had our car in and out in a very timely manner. We even added an extra service request, which was no problem. Honda if the Avenues is our "go to" dealership. More
by IBASKETT
Employees Worked With
