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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.1
799 Reviews
Call Service Center (808) 836-7007

799 Reviews of Honolulu GMC Cadillac - Service Center

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June 09, 2024

Very friendly, knowledgeable, fast and efficient service. I will definitely be back to service my truck! More

by Chantal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah
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Jun 10, 2024 -

Honolulu GMC Cadillac responded

Thank you for the kind words for our service department, Chantal! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 06, 2024

Service was pleasant efficient and staff was ready to address any concerns that I may have. More

by Malich87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Honolulu GMC Cadillac responded

Malich, It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu Buick GMC, we look forward to having you as a valued customer for many years! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 06, 2024

Had no parts in stock had order made me pre pay before ordering them unbelievable More

by JIMPHILLIPINES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Huang
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Honolulu GMC Cadillac responded

Thank you for sharing your feedback. We apologize for the inconvenience you experienced with our parts ordering process. Due to high demand and supply chain challenges, some parts may not always be in stock, requiring us to place special orders. Pre-payment is a standard procedure to secure these orders. We understand this can be frustrating and appreciate your patience. Our goal is to provide efficient and reliable service, and we are continually working to improve our inventory and ordering processes. If you have any further concerns or need assistance, please don't hesitate to reach out to us directly. Thank you, Kalai Mukawa - Sales Manager

June 05, 2024

They did an excellent job keeping me updated on what issues they found and the cost. More

by David C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liana
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Jun 06, 2024 -

Honolulu GMC Cadillac responded

David, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 05, 2024

Very pleasant and kind staff, Salesman Akira and Finance Manager Andrew were top notch in answering questions and concerns I had before and after the sale. Absolutely no pressure at all, I said what I want More

by Tams
Recommend Dealer
Yes
Employees Worked With
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Akira Wood, salesman
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Jun 06, 2024 -

Honolulu GMC Cadillac responded

Thank you so much for your kind words for Akira and Andrew and for leaving us this wonderful feedback! Congratulations on your new vehicle! We look forward to working with you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 04, 2024

Excellent work on my trucks I'm very pleased no complaints. I would recommend Buick to all my family & friends More

by lionelkezera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah
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Jun 04, 2024 -

Honolulu GMC Cadillac responded

Lionel, it has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu Buick GMC , we look forward to having you as a valued customer for many years! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 03, 2024

Service scheduling was great though Micah. He kept me updated and on the progress of my vehicle while in service. Unfortunately about a week later one of my issues started accruing again. W More

by Gerald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah
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Jun 03, 2024 -

Honolulu GMC Cadillac responded

We're sorry that your visit wasn't completely satisfying. Would it be possible for someone from our management team to contact you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 02, 2024

Dropped my truck off after purchasing it 2 days ago, to get the transmission looked at. The truck sat there for 7 days and never got looked at. They called and said to come pick up the truck they couldn't More

by JEEP21492.MT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn't get names
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Jun 06, 2024 -

Honolulu GMC Cadillac responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 01, 2024

Micah was awesome. The car issues has been resolved thanks to the warranty. Mahalo GMC More

by EESERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah W
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Jun 03, 2024 -

Honolulu GMC Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 31, 2024

Liana Ancheta-Ongory Is the reason for a 10 star rating. Excellent customer service and follow up. Wonderful personality, courteous and kind. More

by CINDYHAWAII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liana Ancheta-Ongory
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May 31, 2024 -

Honolulu GMC Cadillac responded

Hi Cindy, we're delighted to hear that Liana provided such excellent service at Honolulu Buick GMC Cadillac. Thanks for sharing your experience, come visit us again soon!

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