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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.1
806 Reviews
Call Service Center (808) 836-7007

806 Reviews of Honolulu GMC Cadillac - Service Center

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July 07, 2024

Everything went smoothly from check in to complete service. Love the coffee options now. Oil change was quick and easy while I waited. More

by BEVLANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 06, 2024

Fixed my XT4 problem finally after 2 appointment found the solution to fix my car More

by JIMPHILLIPINES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 06, 2024 -

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 01, 2024

Service was prompt and quick. Our salesperson was informative and helpful. The finance manager was fast. Best service ever! More

by KILIONA_TUPOLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Akira
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Jul 02, 2024 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 27, 2024

Honolulu Buick GMC Cadillac,🔧 is always there for Their customers Needs to help and assist you Any way they can,which is Priceless!!! PERIOD!🙏🏾 More

by Donald Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheldon Ahlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juanita Ocampo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cheigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2024 -

Honolulu GMC Cadillac responded

Thank you, Donald, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Jun 28, 2024 -

Honolulu GMC Cadillac responded

Donald, thank you for highlighting the dedication of our team at Honolulu Buick GMC Cadillac! We're always here to assist in any way we can. See you again soon!

June 14, 2024

Poor communication. No one answers their phone. I left several messages and received no call back. The link in the text message to get updates on my car didn’t work. And More

by bobbylan10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis- service
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Jun 20, 2024 -

Honolulu GMC Cadillac responded

Bobby, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 11, 2024

I took my GMC to the first location and was unhappy with the quote. I got my vehicle towed to Cutter GMC and Mike was awesome. Great communication and the quote was way better. I have had nothing but a grea More

by JJ
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Jun 11, 2024 -

Honolulu GMC Cadillac responded

Hi JJ, we're delighted to hear that Mike and the team at Honolulu Buick GMC Cadillac provided you with excellent service and a better quote. Thanks for recommending us! Come visit us again in the future!

June 11, 2024

Micah did a great job taking care of my situation, he let me know what was going on and expedited getting the part needed to make the repairs. More

by B.CHING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah
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Jun 12, 2024 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Micah and our service team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 09, 2024

Very friendly, knowledgeable, fast and efficient service. I will definitely be back to service my truck! More

by Chantal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah
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Jun 10, 2024 -

Honolulu GMC Cadillac responded

Thank you for the kind words for our service department, Chantal! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 06, 2024

Service was pleasant efficient and staff was ready to address any concerns that I may have. More

by Malich87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Honolulu GMC Cadillac responded

Malich, It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu Buick GMC, we look forward to having you as a valued customer for many years! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 06, 2024

Had no parts in stock had order made me pre pay before ordering them unbelievable More

by JIMPHILLIPINES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Huang
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Honolulu GMC Cadillac responded

Thank you for sharing your feedback. We apologize for the inconvenience you experienced with our parts ordering process. Due to high demand and supply chain challenges, some parts may not always be in stock, requiring us to place special orders. Pre-payment is a standard procedure to secure these orders. We understand this can be frustrating and appreciate your patience. Our goal is to provide efficient and reliable service, and we are continually working to improve our inventory and ordering processes. If you have any further concerns or need assistance, please don't hesitate to reach out to us directly. Thank you, Kalai Mukawa - Sales Manager

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