Honolulu GMC Cadillac - Service Center

A customer from Kauai, purchased a vehicle without flying up the Oahu. Processing the paper work went smoothly. However, the process of getting the vehicle shipped was challenging & got delayed due to poor c up the Oahu. Processing the paper work went smoothly. However, the process of getting the vehicle shipped was challenging & got delayed due to poor communication from the Sales Associate. While awaiting the confirmation of shipment for 2 weeks, the vehicle’s windshield needed replacement because of a crack, so we needed to wait another ~10 days for the windshield to come in. Once windshield was replaced, had we not took the initiative to contact shipping company for the shipping availability, we possibly would have got our vehicle 2 months later. This was more upsetting since we placed a fair amount of down payment & we were required to pay the first month of the loan. Had there been better communication & proactivity with the Sales Associate, our experience with the dealership would have been much better! More

Service was excellent, Liana is knowledge and efficient, I'll keep bringing my 2020 Encore back. I'll keep bringing my 2020 Encore back. More

Service was done quickly while I waited for my car. My car was washed very well, really appreciated this. Thank you!! My car was washed very well, really appreciated this. Thank you!! More

I writing to express my sincere appreciation for the outstanding car buying experience I recently had at your dealership. In all honesty, I was initially dreading the entire process due to past negat outstanding car buying experience I recently had at your dealership. In all honesty, I was initially dreading the entire process due to past negative experiences with pushy and unpleasant salespeople. However, my experience with Sasha S. completely transformed my perspective on car buying. Sasha was not only incredibly friendly and welcoming, but also demonstrated a deep knowledge of the vehicles on the lot. She patiently answered all my questions and addressed my concerns without ever being pushy or resorting to any stereotypical sales tactics. Thanks to Sasha's professionalism and genuine demeanor, I found the entire car buying process to be surprisingly enjoyable. She has single-handedly changed the way I view car dealerships, and I would highly recommend her to anyone looking to purchase a new vehicle. Thank you again for such a positive experience. Mahalo, Thomas More

Friendly customer service. But the wait for the service to be performed is a little excessive But the wait for the service to be performed is a little excessive More

They help me right away; The return my phone call. I explain my situation the work with me. They’re honest and compromise what they do for living and that’s very helpful and I am grateful thank you Ho I explain my situation the work with me. They’re honest and compromise what they do for living and that’s very helpful and I am grateful thank you Honolulu GMC. More

Fast and friendly service. Convenient online booking with email and text confirmations. Thank you very much. Convenient online booking with email and text confirmations. Thank you very much. More

Thanks Micah in service. Always a pleasure. (Cadillac xt5 ) third time with Micah helping us Always a pleasure. (Cadillac xt5 ) third time with Micah helping us More

You have a friendly and courteous service department. My car drove great after the appointment. Great first experience! My car drove great after the appointment. Great first experience! More

This location has the best service on the island. Their technician did a great job. If you are looking to have work done on your vehicle bring your vehicle to this location. They provide fast and pro Their technician did a great job. If you are looking to have work done on your vehicle bring your vehicle to this location. They provide fast and professional services. This dealership provided the best work you could have done on my 2020 Cadillac XT5. More