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Southern Mazda Newport News
Newport News, VA
852 Reviews
ABOUT US
THANK YOU FOR CHOOSING SOUTHERN MAZDA NEWPORT NEWS
The team at Southern Mazda Newport News would like to welcome you to our dealership in Newport News, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Mazda vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Newport News, you can always count on the professional technicians in our Mazda service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
Lots of folks in Newport News count on the high-quality vehicles and services found at Southern Mazda Newport News, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 852 reviews
June 03, 2026
I honestly believe that this dealership can’t fix my MazdsCX50 impossible to contact service. Car has shown all gauge earnings with steering wheel locked. My low jack was removed as a cause and later MazdsCX50 impossible to contact service. Car has shown all gauge earnings with steering wheel locked. My low jack was removed as a cause and later replace. Two days later after bonding towed on a second time, it was a battery replacement and that worked for two days. Now the same warnings appear. Dealer is unresponsive to calls, unable or unwilling to give loaner vehicle and in total Wife refuses to drive the edible. More
by mandrmurphy
June 03, 2026
4 hour wait for an inspection sticker. No exaggeration! My vehicle sat in the same spot in the first garage when I checked it in for 2.5 hrs then it was moved to the back lot and sat there No exaggeration! My vehicle sat in the same spot in the first garage when I checked it in for 2.5 hrs then it was moved to the back lot and sat there for another hour then It was moved to the back garage were they actually work on the vehicle. My appt was at 10am. I didn’t get my keys till 2:10pm. I wasn’t offered a shuttle/uber for the long wait. I was told that this is a normal wait time when they’re backed up. Very disappointing! If you would like to know more feel free to contact me. More
by Grace
Verified CustomerEmployees Worked With
Kerry
June 03, 2026
Excellent service. Kept me in the loop through the service process. Great technicians. Very thorough explanation with the service I needed. Kept me in the loop through the service process. Great technicians. Very thorough explanation with the service I needed. More
by TFK05
Employees Worked With
Service manager. Don't remember name
June 03, 2026
Both Mr. @ Williams And his partner that day were extremely knowledgeable, kind, patient , and quick. Love them both; in fact I stopped at advanced auto and r @ Williams And his partner that day were extremely knowledgeable, kind, patient , and quick. Love them both; in fact I stopped at advanced auto and referred Vincent a worker at Advance auto who bought a Mazda cx50 to both . thank you and God bless Southern Mazda More
by estherwilliams812
Employees Worked With
Mr. Williams
June 01, 2026
Took my brand new Mazda CX-50 in for water intrusion into the interior. They kept the vehicle there for over a month, over 3 visits. Did not fix the problem, lied to me as to which work was performed and sto the interior. They kept the vehicle there for over a month, over 3 visits. Did not fix the problem, lied to me as to which work was performed and stopped responding all together. Emailed their service department manager Brenden Williams about the issue with no response. Tried to get in contact with general manager and never heard back either. More
by Gene
Employees Worked With
Thomas
June 01, 2026
Jay was great! Explained everything to me and was easy to follow and understand. Great experience from start to finish! Explained everything to me and was easy to follow and understand. Great experience from start to finish! More
by PXSYCH
May 31, 2026
I had a 9:00 appointment with the service department. I was asked if I could drop my car off because there were 25 appointments booked for that day. I was told that I would receive a call with an update I was asked if I could drop my car off because there were 25 appointments booked for that day. I was told that I would receive a call with an update later that afternoon. By 3:30 when I hadn’t received a call, I called the service department to request a status. I was told one issue had been resolved but the other issue was still undiagnosed and I was told the technician was almost done and they would call me back in 20-30 minutes. After over an hour I had received no call and decided to go back to the dealership because I needed my vehicle or a loaner. I have been dealing with this dealership since I purchased my vehicle in 2016. This was the most disappointing experience. The previous service team is gone so I'm guessing this location is under new management again. Customer service is poor compared to the other team. More
by krsnipes115
Employees Worked With
Mark Rogers
