Southern Mazda Newport News

Great employees! !! My most recent was in the service dept! Mark Thomas of the Service dept was exceptional in his customer service qualities! Very fair & a great easy !! My most recent was in the service dept! Mark Thomas of the Service dept was exceptional in his customer service qualities! Very fair & a great easy manner in talking with him!! Great job Mark Thomas KEEP UP THE GREAT WORK!!! More

Just for Jean (John) he was an amazing representative. I loved working with him. I hope he owns the dealership in 12 years when I will need another car. I loved working with him. I hope he owns the dealership in 12 years when I will need another car. More

Dealer added 15% extra fees to the list price. A vehicle advertised at 19750 came to 24k after fees and warranties. When called out Dealer wanted to talk about other vehicles in a different price A vehicle advertised at 19750 came to 24k after fees and warranties. When called out Dealer wanted to talk about other vehicles in a different price range. I told them three other vehicles existed in their inventory l, they said those were not in their inventory. I asked to go see them "at the other lot" and suddenly they were unavailable. We ended up agreeing to 21500 for the 19750 vehicle. They kept saying that the lojack was a mandatory expense. It is not mandatory according to any law. Update to this rating. Manager attempted to offer gas money for me to change the rating. So if you want to play the dealer games, just leave a two star review and they will attempt to be bribe you. During that conversation we talked about the deal and the review, we agreed that "mandatory tracking hardware" is a corporate policy that the floor salesman has to find a way to pay for. Overall review remains the same they are a typical big box / high volume dealership. They play all the dealership games. More

Connor was very polite and friendly. He kept me updated on what was going on with my car. He kept me updated on what was going on with my car. More

Oil change I got a oil change done My service was extremely great and will return extremely great and will return More

We went in early Saturday and we shown and test drove two CX 50s. One a hybrid and one gas. Miko took us through the process and Domenic gave us a fair deal. Megan took us through the financing information CX 50s. One a hybrid and one gas. Miko took us through the process and Domenic gave us a fair deal. Megan took us through the financing information. It was a great car buying experience. More

I called many times to find out the status of my suv. I think his name was Aiden. I left many voice mails he never returned. I was told everything was good to go when I picked my car up. The radio in my I think his name was Aiden. I left many voice mails he never returned. I was told everything was good to go when I picked my car up. The radio in my car had ghosting problems. I was told it was fixed. I left the lot and had to call and turn around to get my radio exchanged even though I was told it was fixed. It wasn't fixed and I had to come back to the dealership and wait another hour for the replacement radio. To be fair,the car is running fine but the service i received was not satisfactory. More

Excellent customer service He was very courteous, helpful, listened to my concerns and was very patient. He did everything he could to make sure I was satisfied with the service. helpful, listened to my concerns and was very patient. He did everything he could to make sure I was satisfied with the service. More

It was a very pleasant transitions. My sales person took very care of me almost like family. I went in with my sights on a Used vehicle and came out on top with a Brand new Vehicle. My sales person took very care of me almost like family. I went in with my sights on a Used vehicle and came out on top with a Brand new Vehicle. I want to thank everyone for helping me. More