Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Southern Mazda Newport News
Newport News, VA
856 Reviews
ABOUT US
THANK YOU FOR CHOOSING SOUTHERN MAZDA NEWPORT NEWS
The team at Southern Mazda Newport News would like to welcome you to our dealership in Newport News, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Mazda vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Newport News, you can always count on the professional technicians in our Mazda service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
Lots of folks in Newport News count on the high-quality vehicles and services found at Southern Mazda Newport News, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 856 reviews
June 06, 2026
WORST SERVICE EXPERIENCE EVER. June 5, 2026. Had an appointment for a oil change and tire rotation. Over 3 hours later my car was still in the waiting area. The service guy tried t June 5, 2026. Had an appointment for a oil change and tire rotation. Over 3 hours later my car was still in the waiting area. The service guy tried to give me some crappy excuse but it made no sense at all. I had the worst experience ever at this place and I will never go back there. More
by daw30
Employees Worked With
Worst service department
Verified CustomerJune 05, 2026
Problem was diagnosed immediately. Service advisor and manager went out the way to get me a loaner car and they completed my repairs expeditiously as possible. I appreciate it. Service advisor and manager went out the way to get me a loaner car and they completed my repairs expeditiously as possible. I appreciate it. More
by ZEMETREE
June 04, 2026
Not sure names. The man in the parts department was fantastic. The guy that checked me in. Didn't seem to know any answers to my questions and had to be encouraged t The man in the parts department was fantastic. The guy that checked me in. Didn't seem to know any answers to my questions and had to be encouraged to ask , but I didn't get complete answers. I also called with the same questions ahead of time and didn't get answers More
by Hillary.r.wiener
Employees Worked With
Not sure names. The man in the parts department was fantastic. The guy that checked me in. Didn't seem to know any answers to my questions and had to be encouraged to ask
June 03, 2026
4 hour wait for an inspection sticker. No exaggeration! My vehicle sat in the same spot in the first garage when I checked it in for 2.5 hrs then it was moved to the back lot and sat there No exaggeration! My vehicle sat in the same spot in the first garage when I checked it in for 2.5 hrs then it was moved to the back lot and sat there for another hour then It was moved to the back garage were they actually work on the vehicle. My appt was at 10am. I didn’t get my keys till 2:10pm. I wasn’t offered a shuttle/uber for the long wait. I was told that this is a normal wait time when they’re backed up. Very disappointing! If you would like to know more feel free to contact me. More
by Grace
Employees Worked With
Kerry
June 03, 2026
Excellent service. Kept me in the loop through the service process. Great technicians. Very thorough explanation with the service I needed. Kept me in the loop through the service process. Great technicians. Very thorough explanation with the service I needed. More
by TFK05
Employees Worked With
Service manager. Don't remember name
June 03, 2026
Both Mr. @ Williams And his partner that day were extremely knowledgeable, kind, patient , and quick. Love them both; in fact I stopped at advanced auto and r @ Williams And his partner that day were extremely knowledgeable, kind, patient , and quick. Love them both; in fact I stopped at advanced auto and referred Vincent a worker at Advance auto who bought a Mazda cx50 to both . thank you and God bless Southern Mazda More
by estherwilliams812
Employees Worked With
Mr. Williams
