Southern Mazda Newport News

I had a 9:00 appointment with the service department. I was asked if I could drop my car off because there were 25 appointments booked for that day. I was told that I would receive a call with an update I was asked if I could drop my car off because there were 25 appointments booked for that day. I was told that I would receive a call with an update later that afternoon. By 3:30 when I hadn’t received a call, I called the service department to request a status. I was told one issue had been resolved but the other issue was still undiagnosed and I was told the technician was almost done and they would call me back in 20-30 minutes. After over an hour I had received no call and decided to go back to the dealership because I needed my vehicle or a loaner. I have been dealing with this dealership since I purchased my vehicle in 2016. This was the most disappointing experience. The previous service team is gone so I'm guessing this location is under new management again. Customer service is poor compared to the other team. More

Great and professional The service provided maintained the excellence the Mazda brand is known for the excellence the Mazda brand is known for More

Appointment was on time. The people were nice and service was goo And it was a clean environment The people were nice and service was goo And it was a clean environment More

Appointment was on time. The people were nice and service was goo And it was a clean environment The people were nice and service was goo And it was a clean environment More

I was pleased with the service give. I love the video of the inspection of my vehicle and the personal attention given upon leaving. Thank you for being couteous I love the video of the inspection of my vehicle and the personal attention given upon leaving. Thank you for being couteous More

All around great service! Very prompt and punctual with communication on getting me serviced and back on the road. Very prompt and punctual with communication on getting me serviced and back on the road. More

The staff is very friendly and helpful. Your questions get answers and in a simple way. Your questions get answers and in a simple way. More

I’m very upset my drivers side seat is off the track. Left overnite for service. Was not like that before. I need it fixed. I am very upset. I cannot adjust the seat for my needs. I will contact deals hi Left overnite for service. Was not like that before. I need it fixed. I am very upset. I cannot adjust the seat for my needs. I will contact deals hip Monday. I am very unhappy about this. More

It was awesome He was very professional, kind and very communicative. He very knowledgeable and helpful communicative. He very knowledgeable and helpful More

Belle was my salesperson and was great. I have had quite a lot of interactions with Byron, Dominique, and Jake, too, because I was in several times with various things going on with the sof I have had quite a lot of interactions with Byron, Dominique, and Jake, too, because I was in several times with various things going on with the software in my new CX-5. Brian Amory, the technician, also spent time in my car helping me program it when it was delivered and he was extremely helpful also. Software issues were pretty bad and it was frustrating with a brand new vehicle but the service and kindness of everyone made it more tolerable! More