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Southern Mazda Newport News
Newport News, VA
807 Reviews
ABOUT US
THANK YOU FOR CHOOSING SOUTHERN MAZDA NEWPORT NEWS
The team at Southern Mazda Newport News would like to welcome you to our dealership in Newport News, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Mazda vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Newport News, you can always count on the professional technicians in our Mazda service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
Lots of folks in Newport News count on the high-quality vehicles and services found at Southern Mazda Newport News, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 807 reviews
May 02, 2026
Mark Thomas was extremely helpful, polite, and accommodating during a very busy day. Brian Amory did an excellent job with the services on my mazda 6 carbon edition. It runs great! I love my mazda accommodating during a very busy day. Brian Amory did an excellent job with the services on my mazda 6 carbon edition. It runs great! I love my mazda! Thanks Southern Mazda! More
by PROTONEDRUMMER2001
Verified CustomerEmployees Worked With
Brian Amory, Mark Thomas
May 02, 2026
My representative was impossible to get in contact with. He didn’t return messages and upon pickup there was confusion where the keys were. I was helped by another representative during drop off and he was He didn’t return messages and upon pickup there was confusion where the keys were. I was helped by another representative during drop off and he was very helpful. More
by EDSWAY81
Employees Worked With
I only worked with the service department
April 26, 2026
The people were super nice had great service felt like i worked there my self with them talking to me explaining everything and making sure i knew everything that was going on with my car I have had many ca worked there my self with them talking to me explaining everything and making sure i knew everything that was going on with my car I have had many car brands but mazda is definitely the best I have ever had and my family will continue to buy from them More
by JORDIN083106
April 24, 2026
Was able to get the service I wanted. I do love that the mechanics send videos of what needs to be fixed, please keep that feature. I wish the mechanic wouldnt try charge $100+ for simple I do love that the mechanics send videos of what needs to be fixed, please keep that feature. I wish the mechanic wouldnt try charge $100+ for simple fixes though. More
by jesse
Employees Worked With
Customer service rep at auto repair side
April 20, 2026
Communication was incredibly poor, I needed a simple task taken care of that took over a day to just get scheduled. I called the dealership the first day 6 times and most of the phone called ended with them taken care of that took over a day to just get scheduled. I called the dealership the first day 6 times and most of the phone called ended with them saying they would call me back which they never did. Then when my car was done I had no idea, which is partially my fault because I missed it in the video, but I had just assumed someone would reach out saying my car was ready to be picked up. I finally called at 5:20 asking if my car was ready and was told it was, but to come back tomorrow instead of today since they’re about to close. I told the guy I would be there before 6. I was already in a car ready to go and would have been there well before closing. He kept insisting to just come tomorrow. I didn’t have a ride that day and had to call an uber. This was already frustrating because I already lost another day without my car due to never hearing back from anyone when I tried to schedule the initial appointment. Frankly, I love my Mazda but after this experience at the dealership I will never come back. If I stick with Mazda as a brand I’ll commute to a different dealership and I’ll just have my car serviced at a local auto shop. I work in customer experience and would be pretty upset if anyone on my team did this. The only reason I’m giving 2 stars is the actual job was done correctly. This has been a couple weeks now because I was choosing to let it go, but since I’ve received a few messages now i figured I would just do it. More
by jm7377
Employees Worked With
I do not remember the names unfortunately.
