INFINITI of Clarendon Hills

Purchased a used truck and Lisa Krio was very helpful. She understood what I was willing to pay and worked the deal with the manager. I did not want to haggle pricing and Lisa helped to quickly reach agre She understood what I was willing to pay and worked the deal with the manager. I did not want to haggle pricing and Lisa helped to quickly reach agreement. She is very personable and made the truck buying comfortable. More

I have been a customer for over 7 years, and every visit or service I have had, has been excellent. Prompt & courteous service. or service I have had, has been excellent. Prompt & courteous service. More

John is a great, trustworthy salesman. So pleased with his service. From the beginning of the process, I always felt that I could trust him, and he did the best job ever! So pleased with his service. From the beginning of the process, I always felt that I could trust him, and he did the best job ever! More

Great Customer Service, was able to get a loaner, the work was done, thank you! work was done, thank you! More

I just wanted to take a minute to rate my experience at Infiniti of Clarendon Hills. I recently purchased a 2021 QX50. This was a very smooth process from beginning to end. More specifically I would like Infiniti of Clarendon Hills. I recently purchased a 2021 QX50. This was a very smooth process from beginning to end. More specifically I would like to give high praise to my sales person Andrea Ramirez. She was a true professional who helped me through everything. My only issue was that my windshield was cracked and I didn't notice it the night we test drove it, nor did we notice it when we picked it up the next night, being that it was during the evening. I called the following day to inform Andrea my windshield had a small crack on the passenger side. She check with service who informed her they were aware of it. Not sure why service didn't inform Andrea of this when they performed the inspection. Andrea contacted their used car repair man who came out to my home to repair the windshield surrounding my schedule, which was great. I'm not to happy with the repair that was performed on the windshield, being that you can tell where the windshield was cracked and repaired still. Service should have immediately informed Andrea of the cracked windshield. Other than that, everything else was great. LaKesha Rudd More

For Lisa, Busy day, sorry I missed your call. I found a car. Made since to buy something vs lease, so I bought a BMW yesterday. I really enjoyed talking with you and appreciate all your help. Yo I found a car. Made since to buy something vs lease, so I bought a BMW yesterday. I really enjoyed talking with you and appreciate all your help. You were the breath of fresh air In my journey. With the current market, we had to make adjustments to our mindset regarding $$ the price, lol. The price for an Infiniti was comparable to the BMW and it made more since to go that route. Your spirit is awesome and you had no idea how frustrated we were and you were amazing, thank you. We looked at so many cars and walked away from a good deal at Ziegler, but God had another plan. When we left my husband said if anyone we know is looking, we will definitely send people her way. He liked your spirit and Joe's honesty. Great dealership!!! He was right about the Indiana dealership 🤣🤣, their follow up is TRASH!!! Thanks a bunch Queen and glad we crossed paths!! Vikki Brown More

Eddie is a good salesperson and answers all questions needed. Very honest and respectful person. needed. Very honest and respectful person. More

I found a car on ICH's website that my wife was VERY interested in. I contacted Joe Fruzyna, Gen Sales Mgr, who advised that it was still in stock and if I put down a refundable deposit, he would hold interested in. I contacted Joe Fruzyna, Gen Sales Mgr, who advised that it was still in stock and if I put down a refundable deposit, he would hold it for me. I did but had to wait for 3+weeks to get to ICH. Upon arrival, Joe turned me over to Jeff Zeitler. Jeff took over and we went over every aspect of the subject vehicle and it was exactly as advertised. There was one matter of concern. My wife wanted black and this was metallic black that appeared to slightly change color in the sunlight. After conferring with my wife who was out of town, I had to reluctantly pass on the purchase. This is only after a valiant try to find the exact vehicle somewhere else in the area. Although I did not make the purchase, I was VERY impressed with the courtesy, patience, knowledge and professionalism that was displayed by every individual I met with at ICH but especially Joe and Jeff. So, although I didn't close the deal, I would come back to ICH in a heartbeat. William Albracht - Bettendorf, IA More

Lisa Krop was our salesperson and she was a pleasure to work with, friendly, worked well with and for us, and expedited our process. work with, friendly, worked well with and for us, and expedited our process. More

Working with Lisa at INFINITI of Clarendon Hills was truly a comforting experience. She was always available and connected throughout the car buying process. Definitely ask for her if you are ready to b truly a comforting experience. She was always available and connected throughout the car buying process. Definitely ask for her if you are ready to buy an INFINITI - 5 stars all around! -Tom More